Use the Accushield Dashboard to set text and email alerts based on predefined conditions of sign-in and sign-out activity from your kiosk. You can automate visit alerts based on different scenarios and criteria.

To create a visit alert based on a specific visitor, you must use the mobile phone number of a visitor that has previously signed in at the kiosk. You can search through your 'Visitor Log/Ledger' in your Dashboard to identify the phone number associated to the name of a visitor.

Listed below are 6 types of alerts you can set through the Alerts tab. Click on the links below to see instructions on setting up each of the 6 alerts.

• Visitor Alert

• Company Alert

• Staff Alert

• Resident Alert

• Status Alert

• Event Alert

ALERT SCENARIOS

There are different scenarios that lead communities to use visit alerts to notify their teams. See some scenario examples below:

Visitor alert scenarios:

• AR Upkeep - family member who visits and consistently pays rent late

• Ombudsman Alert - Ombudsman signing into the community

• Restraining Order - individual should not be visiting a resident or be on community property

Company alert scenarios:

• Company Challenges - a specific company giving the community issues

• Self-Employed Sign in - self-employed providers signing in at the kiosk

• State Employee Alert - state employee or ombudsman signing into the community

Staff alert scenarios:

• Tour - a group or individual signs in at the kiosk

• Personal visit - personal notification when someone selects your name in the kiosk

• Staff notification - alerts to a staff member that is moving locations often such as a maintenance director

Resident alert scenarios:

• Residents who should not have visits- notification when someone selects a specific resident's name in the kiosk.

• Care Change Conversations - be notified when residents get a visit if you need to talk to a specific resident's family about care changes with their loved one.

Event alert scenarios:

• Tour or other event notifications - a group or individual signs in at the kiosk

Status alert scenarios: (Status alerts are specific to credentialing communities)

• New Providers - New caregiver working in your community

• Difficult Provider - not following community rules

• Non Compliant Provider - not complying with credentialing process

ALERT HISTORY AND MODIFICATIONS

Once you've created a new alert in the Dashboard, click the 'Alerts' tab to see a list of all existing alerts. From this page you can select any of the options below for a listed alert:

• View alert history

• Disable alert

• Edit alert

• Delete alert