Portfolio

My name is Mike Arsuaga.  I'm founder and lead tech for Mike's Computer Service and Support.  I've worked on various projects for companies such as Anheuser-Busch, Exxon-Mobile, HRS, IRS, Aetna, Department of Children and Families; the list goes on and on.

I've done all types of work, from virus removal and data recovery to setting up VPNs, laying out entire networks, and heading up entire projects.  Again, the list goes on and on.

I'm often asked what type of work I do. This isn't a full list. I'll most likely put together a more in-depth portfolio in the future but for the time being, for record keeping purposes and to give those interested a better idea of what it is I do, I'll be listing some of my jobs and ongoing training here in a blog format. 

Setup/Configure Multiple Offices -- Same Client, 3 Locations, 1 Night

posted Jan 25, 2017, 7:53 PM by Mike Arsuaga   [ updated Jan 25, 2017, 7:55 PM ]

New year, new setup.  This is a returning customer. At the beginning of each year I go in and make sure everything is set up correctly, resolve any issues they might be having and make sure everything is setup to run smoothly for the year. 

Three (3) separate offices in 3 separate cities.
1st Office
  • Configured additional servers that were brought in to work with the pre-existing server for this location.
  • Ran cabling.
  • Installed and configured printers on each workstation/server.
  • Installed/updated/configured software
2nd Office
  • Troubleshot & resolved router/switch issue
  • Ran new drop for 4th computer
  • Re-crimped fax/phone line
  • Reconfigured new main server
  • Installed/updated/configured software
3rd Office
  • Setup/Configured 2nd server for this location
  • Removed spyware/virus from one of the workstations
  • Troubleshot cable issue on one of the workstations
  • Installed/updated/configured software

Caller lost access to their server. They want to know if I can help.

posted Dec 4, 2016, 7:56 PM by Mike Arsuaga   [ updated Dec 4, 2016, 8:03 PM ]

Customer called indicating they were unable to access one of their servers.  Someone gave them my name and they wanted to know if I could help.  The last time the customer had access to their server was a few weeks ago.  Based on the conversation it appears that a software update restricted access to the server.

I made the necessary changes and restore access to the server.

Total time to resolve: 1 hr

Restoration of Vital Operations Infrastructure

posted Sep 28, 2016, 9:03 PM by Mike Arsuaga   [ updated Oct 2, 2016, 12:33 PM ]

Caller contacted me indicating they had the majority of their vital infrastructure down and needed assistance.  

Because I can ping all their servers it appeared the servers were up, just unavailable via the customer's CIM system.  That indicated to me there were likely no hardware issues.  

Update:  I was able to access all the servers remotely except for one which they didn't have the proper credentials for.  There were only 2 servers getting the same error message. All other servers were each getting their own unique error messages.  I was able to restore access to all the servers except the one we didn't have the proper credentials for.  I was able to restore the customer's access to their CIM system. 

All vital operations back up and running.
Total time to resolve: 4-5 hrs. 

I was asked to assist with a Gannt Chart for a project roll-out

posted Sep 16, 2016, 9:48 PM by Mike Arsuaga   [ updated Sep 18, 2016, 8:49 PM ]

I was asked to assist with a Gannt chart for a  Staff Hiring and Staff Culture Building project.
I assisted with resource scheduling and created the Gannt chart for the project.

All stakeholders found the Gannt chart extremely helpful for envisioning the timeline for the project.

The project is a 3-tier roll-out.  Base on the Gannt chart the entire project is expected to take about 48 working days in total to roll out.
Once rolled out the resulting Staff Culture Building programs will be ongoing throughout the year.


Business owner requested I make it possible for them to be able access all of their offices remotely

posted Sep 13, 2016, 8:26 PM by Mike Arsuaga   [ updated Sep 24, 2016, 8:26 PM ]

A commercial customer who has set up a number of offices  across several cities wants to be able to access all the offices from home.

As requested, the customer can now access all of their offices remotely, work from home as if he were in any of the offices and have the output print on their printer at home if so desired. 

Other solutions offered to the customer were in the thousands of dollars.  I was able to meet all the requirements and come in well under budget saving the customer just under $5K dollars.

Total Offices Connected: 5
4 Remote Offices (nearing the west coast of FL, over by I-75)
1 Home Office (Orlando area)

New Office Installation and Setup for One of the Nation's Largest Non-Profits

posted Sep 11, 2016, 8:20 PM by Mike Arsuaga   [ updated Sep 12, 2016, 11:36 AM ]

  • Setup desks and work-space
  • Setup and install electrical, battery backups, and surge supression
  • Setup and install low voltage and LAN wiring
  • Setup and configure wireless router and wireless network
  • Setup and configure wireless printers
  • Setup remote printing
  • Setup and configure laptops to wireless network and printers
  • Additional software installation on laptops not joined to the domain
  • Provide beginning documentation for change-log

Total users in the new office: 7
Office location: Downtown Orlando

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