Email Communication

Email Communication from the School to YIS Families

YIS utilizes email, the school website and the parent portal, as the principal means for communicating with parents on a group basis. All parents/guardians are asked to provide the school with a designated email address to which official school communications may be sent. This should be an address that you check regularly, and it is essential that you update your address as soon as possible should there be a change.

Over the course of the school year, the following types of school communications will be sent to you via email.

• YIS Express, a weekly newsletter, and other announcements and reminders

• Letters from school administrators and chairman of the Board of Directors

• Classroom information from teachers

• Notices from the PTSA and class/grade contact parents

Certain other official school communications may be sent to you via regular mail.

Note: YIS email communication will be sent to you from addresses ending in @yis.ac.jp or @email.veracross.com. The only exceptions are emails from individual PTSA class/grade contact parents, which may be sent from their individual accounts. If you use anti-spam software to filter incoming mail, please make sure to allow for receipt of mail from @yis.ac.jp and @email.veracross.com addresses. If for some reason you believe that you are not receiving school emails, please inform the school office.

Email Communication from YIS Families to the School

In regard to questions or concerns about day-to-day school matters, we encourage you to directly contact the appropriate member(s) of the school administration, teaching faculty or staff, either in person or by telephone. You may also contact us by email; however, please be aware that teachers' inboxes are often full and responses can sometimes be delayed.

Email addresses for individual members of the school administration, teachers and other staff are based on the following convention: [last name][first initial]@yis.ac.jp. You can also access staff email addresses from the directory on the parent portal.

Example: The email address for John Smith would be smithj@yis.ac.jp.

Please also note the following school email addresses.

• General inquiries (school office): yis@yis.ac.jp

• Elementary principal’s administrative assistant (Ms. Kondo-Buick): es@yis.ac.jp

• Secondary principal’s administrative assistant (Ms. Arimochi): mshs@yis.ac.jp

• YIS health office: nurse@yis.ac.jp

• Inquiries or support regarding the school website, parent portal and other IT matters: help@yis.ac.jp

• PTSA: ptsa@yis.ac.jp

Privacy

YIS is committed to protecting the privacy of your personal information. We will only use the email address or addresses you provide for official school communications as described above. Under no circumstances will we divulge your email address to a third party. Please see our online privacy policy. 

Change in Your Email Address

Should your email address change during the course of the school year, please update the information as soon as possible directly via the parent portal.

Updated July 2023