Resolving Public Complaints
NEPN/NSBA Code: KE

The following policy is designed to secure solutions to complaints, disagreements or disputes closest to the original problem. All reasonable efforts should be made by involved parties to resolve complaints in a timely and collaborative manner.
  1. The individual is strongly urged to communicate the concern to the teacher or other school employee involved.
  2. If the concern is not satisfactorily resolved at this level, then the individual should address the issue with the building principal.
  3. If the concern is not satisfactorily resolved at the building principal level, then the individual should address the issue with the Superintendent.
  4. If the concern is not resolved at the Superintendent level, the individual should submit in writing his/her concern (through the Superintendent) to the School Committee for its consideration.
School department representatives handling a complaint shall keep the individual making the complaint informed of progress toward a resolution.

Adopted: Prior to 1982
Revised: June 8, 1992; April 28, 1994; ________