Frequently Asked Questions

Contents

  1. 1 General Questions on our Child Support Program
    1. 1.1 What are the Child Support Program’s hours of operation?
    2. 1.2 What is the SDU?
    3. 1.3 How do I report my change of address? 
    4. 1.4 My child just turned 18.  Who should I contact to find out when child support stops?  
  2. 2 Questions from Non-Custodial Child Support Obligors (parents who pay child support)
    1. 2.1 To send a payment to the State SDU, what address should I use?
    2. 2.2 Where do I go to make a payment in person to the SDU?
    3. 2.3 If I choose to send a payment overnight by express mail, what address should I use?
    4. 2.4 What forms of payment are accepted at the SDU?
    5. 2.5 What is the fax number for the SDU?
    6. 2.6 What if I want to change my child support amount?
    7. 2.7 What is my arrears balance?  (How much do I owe in total?)
    8. 2.8 Is the state going to take my tax refund this year?
    9. 2.9 Why was I reported to the credit bureau?
  3. 3 Questions from Custodial Parent Child Support Obligees (parents who receive child support)
    1. 3.1 Where’s my payment?
    2. 3.2 Why do I have to wait for him/her to pay child support before I get my money?
    3. 3.3 The other parent’s employer withheld the child support from his/her check.  Why don’t I have a payment yet?
    4. 3.4 The other parent paid child support this morning, why don’t I have the money yet?
    5. 3.5 How much does the other parent owe me?
    6. 3.6 Is the state going to take the other parent’s tax refund this year?
    7. 3.7 What is the fax number for the SDU?
    8. 3.8 What if I want to change my child support amount?
    9. 3.9 What is the $25.00 yearly fee?  
    10. 3.10 How do I sign up to have my payments put into my checking or savings account, or on a Reliacard debit card?
    11. 3.11 Who do I contact to close my case?  
  4. 4 Question Concerning the ReliaCard Debit Card
    1. 4.1 How do I sign up to have my payments put into my checking or savings account, or on a Reliacard debit card?
    2. 4.2 Who do I contact if I have a lost or stolen Reliacard debit card?  
    3. 4.3 Who do I contact if I have not received my Reliacard debit card?
    4. 4.4 Who do I contact concerning any questions regarding fees or account balance on my Reliacard debit card?
  5. 5 Questions Concerning the IRS Tax Refund Intercept Program
    1. 5.1 If I have any questions regarding an IRS payment that was intercepted or an IRS payment that may be due to me, who do I call?
    2. 5.2 Is my case eligible for tax refund intercept?
    3. 5.3 I believe my child’s other parent had their tax refund intercepted.  Why don’t I have the money yet?  


General Questions on our Child Support Program

What are the Child Support Program’s hours of operation?

The Child Support Program is open Monday through Friday 8am-5pm excluding State holidays.  We process payments on those days as well.  Our local child support offices around the state are also open during those hours.  The Clerks of District Court, who also accept child support payments, are generally open those same hours, but sometimes they vary.

What is the SDU?

The State Disbursement Unit (SDU) is a federally mandated centralized location for the purpose of receiving and distributing child support payments to custodial parents and their children.  The SDU distributes those payments within 2 business days of receipt.  The SDU ensures accurate and timely responses to all fiscal questions concerning child support.  It utilizes automated procedures and electronic processes for the efficient and economical collection and distribution of child support payments.

How do I report my change of address? 

Some address changes can be done over the phone, but some require the change in writing.  Please call your case worker or local child support office or local Clerk of District Court where your support order is filed.

My child just turned 18.  Who should I contact to find out when child support stops?  

Please contact your caseworker at your local child support office.  If you don’t know how to contact your local office, please call 307-777-6948.

Questions from Non-Custodial Child Support Obligors (parents who pay child support)

To send a payment to the State SDU, what address should I use?

Please send payment to Wyoming SDU, PO Box 1027, Cheyenne, WY  82003 

 Return to FAQs

Where do I go to make a payment in person to the SDU?

The Wyoming SDU is located at 2300 Capitol Avenue, Fifth Floor, Suite A, Cheyenne, WY 82002

If I choose to send a payment overnight by express mail, what address should I use?

Please send any overnight payment to Wyoming SDU,  2300 Capitol Avenue, Fifth Floor, Suite A, Cheyenne, WY 82002.

What forms of payment are accepted at the SDU?

The SDU accepts Money Orders, Certified Checks and Personal Checks.  Cash will be accepted from a walk-in customer at the SDU. Cash payments must be for the exact amount the client wishes to pay.  

What is the fax number for the SDU?

The fax number for the Wyoming SDU is 1-307-777-5301.

What if I want to change my child support amount?

This is called a Modification.  Please call your local child support office.  There are time frames involved and forms to fill out.

What is my arrears balance?  (How much do I owe in total?)

Please call your case worker or local child support office, or the Clerk of District Court, or the State Disbursement Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.

Return to FAQs

Is the state going to take my tax refund this year?

If you owe child support arrears, there is a possibility, depending on your case.  Please call your local child support office.

Why was I reported to the credit bureau?

In general, parents who owe more than $1,000 in child support are reported to the credit bureau.  For more information, please call your local child support office.

Questions from Custodial Parent Child Support Obligees (parents who receive child support)

Where’s my payment?

There are many reasons why parents don’t receive their child support payments.  Every case is different.  Please call your local child support office or the SDU at 1-307-777-5300 or 1-888-570-9914.

Why do I have to wait for him/her to pay child support before I get my money?

Child support is collected by the court or the state and then paid to the custodial parent.  Child support is not a government benefit.  Therefore, we have to receive the payment before we can send a payment to the custodial parent.

The other parent’s employer withheld the child support from his/her check.  Why don’t I have a payment yet?

Employers have seven (7) days to send the withheld child support amount to our State Disbursement Unit.  If you have any questions, please contact your case worker or the local child support office.

The other parent paid child support this morning, why don’t I have the money yet?

Federal law allows the state to have a two (2) business-day turn-around time from receiving child support payments to paying them out.  These two (2) business days allows us to deposit the funds, account for the funds, and properly send the payment to the custodial parent.

How much does the other parent owe me?

Please call your case worker or local child support office, or the Clerk of District Court, or the State Disbursement Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.

Is the state going to take the other parent’s tax refund this year?

If the other parent owes child support arrears, there is a possibility, depending on your case.  Please call your local child support office.

What is the fax number for the SDU?

The fax number for the Wyoming SDU is 1-307-777-5301.

What if I want to change my child support amount?

This is called a Modification.  Please call your local child support office.  There are time frames involved and forms to fill out.

What is the $25.00 yearly fee?  

This is a fee that is required by the Federal Government as part of the Deficit Reduction Act (DRA).
At the beginning of each federal fiscal year which begins on October 1, after $500.00 has been collected for you, a one-time $25.00 fee will be withheld from your next payment. If you have questions, please call the state child support office at 307-777-6948.

How do I sign up to have my payments put into my checking or savings account, or on a Reliacard debit card?

Our form is online. Click HERE to access it, or you can visit the State Disbursement Unit Page and find the link for the Child Support Electronic Payment Authorization Form.

Who do I contact to close my case?  

Please contact your caseworker at your local child support office.  If you don’t know how to contact your local office, please call the state child support office at 307-777-6948.

Question Concerning the ReliaCard Debit Card

How do I sign up to have my payments put into my checking or savings account, or on a Reliacard debit card?

Our form is online. Click HERE to access it, or you can visit the State Disbursement Unit Page and find the link for the Child Support Electronic Payment Authorization Form.

Who do I contact if I have a lost or stolen Reliacard debit card?  

Please contact US Bank at 1-866-276-5114.

Who do I contact if I have not received my Reliacard debit card?

Please contact US Bank at 1-866-276-5114.

Return to FAQs

Who do I contact concerning any questions regarding fees or account balance on my Reliacard debit card?

Please contact US Bank at 1-866-276-5114.

Questions Concerning the IRS Tax Refund Intercept Program

If I have any questions regarding an IRS payment that was intercepted or an IRS payment that may be due to me, who do I call?

For all questions regarding IRS payments, please call the SDU at 1-888-570-9914 or 1-307-777-5300.

Is my case eligible for tax refund intercept?

Please call your local child support office.

I believe my child’s other parent had their tax refund intercepted.  Why don’t I have the money yet?  

The refund has to be transferred from the federal government to the state government.  This transfer can take time.  Please call the State Disbursement Unit (SDU) at 1-888-570-9914 or 1-307-777-5300.    

Return to FAQs         

Comments