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Troubleshooting


Passwords

Your password must be 6-8 characters and contain a combination of numbers and letters. Passwords are case sensitive. You will be prompted periodically to change this password. If you experience problems changing your password, contact the Information Systems Service Desk at xHELP for assistance. You will be required to provide proof of identity.

Password expired?

Passwords expire every six months. You will receive an email 9, 6, and 3 days from the time your password expires to remind you to change your password. If your password has already expired, you must contact the IS Service Desk.

If you are a student and need to change your password and/or your myDeacNet account information:
If you are NOT a student and need to change your password:
  • Press the Ctrl-Alt-Del buttons and select the Change a Password (Windows 7 and Vista) or Change Password (Windows XP) button. 
  • “Log on to DEACNET” must be selected before you enter your new password in Windows XP. 
  • Type the old and new password and confirm the new password. 
  • If you are off campus, connect to VPN first. 
  • If you need assistance changing your password, contact the Service Desk. You will be required to provide proof of identity.

Network/Internet

Accessing Internet Resources from Campus Using a Wired/LAN Connection

Difficulty accessing Web pages or email may indicate a lost connection to the wired network.

  1. Check the Ethernet cable to make sure it is still plugged into the data jack on the wall and to the ThinkPad.
  2. Check to see if the network lights next to the connection on the ThinkPad are active. If you have an active connection you should see one solid and one blinking light.
  3. If unsuccessful, shut down the ThinkPad and restart. Repeat steps above.

If you are still unable to connect to Web pages or email, contact the Service Desk or check the status line at 758-HELP, option 1.

Accessing Internet Resources from Campus Using a Wireless Connection

Difficulty accessing Web pages or email may indicate a lost connection to the wireless network.

  1. If you have lost contact with the wireless network, you should see a red X on the Windows Wireless Network Connection icon (Windows 7 and Vista) or the Access Connections icon (Windows XP) in the System tray. You may need to change locations to resume wireless connectivity.
  2. Ensure that the wireless radio is turned on by the hardware switch on the front left of the computer. Press Fn F5 to ensure the radio is turned on internally.
  3. Click the Windows Wireless Network Connection icon (Windows 7 and Vista) or the Access Connections icon (Windows XP) in the System tray. Select the appropriate wireless network (Student for all students) and click Connect. You will be prompted for your Wake Forest user name and password.
  4. If unsuccessful, shut down the ThinkPad and restart. Repeat steps above.

If you are still unable to connect to Web pages or e-mail, contact the Service Desk or check the status line at 758-HELP, option 1.

Search for Files/Data

  • To search for files/data, go to the search bar in the Start menu (Windows 7 and Vista) or Start > Search > For Files or Folders (Windows XP) and search by the name (or part of the name) of your file.
  • If you can’t open a file, contact the Service Desk.

Program not responding?

Press Ctrl-Alt-Del and select the Start Task Manager (Windows 7 and Vista) or Task Manager (Windows XP) button. Choose the Applications tab and choose the program that is not responding. Click the End Task button.

ThinkPad frozen or will not shut down?

When unable to perform a normal shut down, press and hold the power button until the ThinkPad shuts off.

Liquid spill—ThinkPad got wet

If any type of liquid is spilled on the ThinkPad, DO NOT power it on. If the ThinkPad is on at the time of the spill, turn it off. Immediately bring the ThinkPad to the Service Desk walk-in area. DO NOT power on the ThinkPad even if it appears to be dry.

How do I prevent hard drive failure?

Moving the ThinkPad while it is on can damage the hard drive. Always wait for the ThinkPad to completely shut down or hibernate/stand-by/sleep before moving the ThinkPad.

What are some simple ways I can troubleshoot computing problems?

Performing a shut down or restart will reset memory and software on the computer. Turn off the ThinkPad, wait 30 seconds and restart. If the problem persists, record any/all error messages or malfunctions to report to the Service Desk. When contacting the Service Desk, please give your name, user name, phone number, and problem description.


keywords: troubleshooting, password, network, files

 

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