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Troubleshooting


Passwords

Your network/e-mail/WIN password must be 6-8 characters and contain a combination of numbers and letters. Passwords are case sensitive. You will be prompted periodically to change this password. If you experience problems changing your password, contact the Information Systems Service Desk at xHELP for assistance. You will be required to provide proof of identity.

Multiple Passwords

This occurs when you change your network password on another computer, (e.g. on a library desktop). To correct this, plug the ThinkPad into a wired connection, press CTRL + ALT + DEL, select Change a Password (Windows 7 and Vista) or Change Password (Windows XP), and then click OK. You will receive a dialog box that says your password has been changed. Allow 45 minutes to one hour for your e-mail and WIN passwords to sync.

Password expired?

Passwords expire every six months. You will receive an e-mail 9, 6, and 3 days from the time your password expires to remind you to change your password on a wired connection.

  • When you log on to the wired network a message box may appear stating that your password will expire and prompting you to select a new one. To select a new password, click OK and type in a new password twice for verification (you cannot re-use passwords). It may take 45 minutes for the password to change across all University systems. During that time, if your new password does not work, continue to use your old password.
  • You must connect to the wired campus network to change your password. If you are not able to connect to the campus network because you are traveling, on break, or off campus, use VPNor contact the Service Desk for assistance.

Click here to view a video about changing your password.

Network/Internet

Accessing Internet Resources from Campus Using a Wired/LAN Connection

Difficulty accessing Web pages or e-mail may indicate a lost connection to the wired network.

  1. Check the Ethernet cable to make sure it is still plugged into the data jack on the wall and to the ThinkPad.
  2. Check to see if the network lights next to the connection on the ThinkPad are active. If you have an active connection you should see one solid and one blinking light.
  3. If unsuccessful, shut down the ThinkPad and restart. Repeat steps above.

If you are still unable to connect to Web pages or e-mail, contact the Service Desk or check the status line at 758-HELP, option 1.

Accessing Internet Resources from Campus Using a Wireless Connection

Difficulty accessing Web pages or e-mail may indicate a lost connection to the wireless network.

  1. If you have lost contact with the wireless network, you should see a red X on the Windows Wireless Network Connection icon (Windows 7 and Vista) or the Access Connections icon (Windows XP) in the System tray. You may need to change locations to resume wireless connectivity.
  2. Ensure that the wireless radio is turned on by the hardware switch on the front left of the computer. Press Fn F5 to ensure the radio is turned on internally.
  3. Click the Windows Wireless Network Connection icon (Windows 7 and Vista) or the Access Connections icon (Windows XP) in the System tray. Select the appropriate wireless network (Student for all students) and click Connect. You will be prompted for your Wake Forest user name and password.
  4. If unsuccessful, shut down the ThinkPad and restart. Repeat steps above.

If you are still unable to connect to Web pages or e-mail, contact the Service Desk or check the status line at 758-HELP, option 1.

Search for Files/Data

  • To search for files/data, go to the search bar in the Start menu (Windows 7 and Vista) orStart > Search > For Files or Folders (Windows XP) and search by the name (or part of the name) of your file.
  • If you can’t open a file, contact the Service Desk.

Program not responding?

Press Ctrl-Alt-Del and select the Start Task Manager (Windows 7 and Vista) or Task Manager (Windows XP) button. Choose the Applications tab and choose the program that is not responding. Click the End Task button.

ThinkPad frozen or will not shut down?

When unable to perform a normal shut down, press and hold the power button until the ThinkPad shuts off.

Liquid spill—ThinkPad got wet

If any type of liquid is spilled on the ThinkPad, DO NOT power it on. If the ThinkPad is on at the time of the spill, turn it off. Immediately bring the ThinkPad to the Service Desk walk-in area. DO NOT power on the ThinkPad even if it appears to be dry.

How do I prevent hard drive failure?

Moving the ThinkPad while it is on can damage the hard drive. Always wait for the ThinkPad to completely shut down or hibernate/stand-by/sleep before moving the ThinkPad.

What are some simple ways I can troubleshoot computing problems?

Performing a shut down or restart will reset memory and software on the computer. Turn off the ThinkPad, wait 30 seconds and restart. If the problem persists, record any/all error messages or malfunctions to report to the Service Desk. When contacting the Service Desk, please give your name, user name, phone number, and problem description.


10/3/2012

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