Check the "Alternate" email in a Personal Gmail Account and Remove if it is a VCU email address
Do not have a personal Gmail account? Skip these instructions.
What works and what does not work when associating a Personal Gmail account with a VCU email address
Alternate email address: A VCU email account CANNOT be used (email@example.com) as an “alternate” account for a personal Gmail (@gmail.com). It will cause issues, particularly with calendar invitations.Recovery email address: A VCU email account (firstname.lastname@example.org) can be used as a “recovery” account for a personal Gmail account (@gmail.com).To identify the "Alternate" and "recovery" account for a personal Gmail, see the steps below.Conflicting email address: If prior to the migration to Google Gmail, any @vcu.edu email address had been used to create an account for a Google App, such as AdWords, Blogger, etc., those accounts should be updated prior to the migration with a new name. For more information on what a conflicting account is and how it will behave during VCU’s move to Google Apps read Conflicting accounts article. Otherwise Google automatically creates a temporary account when a case of conflicting accounts is detected. The temporary account will be the following format email@example.com which can be accessed using the previous password to rename the conflicting account account.
How to check and remove a VCU email address as an “alternate” email for a personal Gmail account
Step 1: Log into the Personal Gmail accountStep 2: Click on account image in upper right-hand corner. Click on Account, it will display the "personal info" tab.
Step 3: If, under "Email & phone" there is a VCU email address listed for Other (Other refers to an Alternate") email address click the Security tab.NOTE: If it is NOT a VCU email address do not continue. Go back to gonegoogle.vcu.edu and continure to step six.
Step 4: Click Edit, either to the right of Recovery phone or Recovery Email to get to the Account recovery page. You will be prompted to enter the account password again.
Step 5: On the Account recovery option page are option to add/change following:
- Mobile phone
- Recovery Email Address
- Alternate Email address
- Security question
Step 8: After making any changes - click on Save at the bottom of the page.