Designing Text Ecologies (44400)

How do people use texts to communicate and solve problems in organizations - and how can we help them improve? In this class, you'll learn how to answer that question. You'll design and conduct a field study of an organization, watching actual people communicate and solve actual problems. You'll analyze the results, generating a model of how they communicate and where their solutions do and don't work. Finally, you'll design a text that will help them fix their problems.

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