Welcome to your new phone


USU offers a network-based Cisco Voice Over-Internet Protocol (VoIP) system, which provides telephone services over a network connection. The Cisco system provides a wealth of improved features for supporting university business.

There are many advantages of using VOIP. You will find the features to which you are already accustomed, as well as a wide range of new features like full-duplex speaker phones, graphical display, one-touch access to important features, and direct access to University directories.

June 18, 2020- The Network Operations and Communications (NOC), Office of the CIO, is excited to share with you our plans to upgrade the Cisco Voice Over Internet Protocol (VoIP) telephone system. This upgrade is an effort to provide a variety of improved features in support of the USU mission.

On Friday, 26 June, 2020, all voicemail messages in your current mailbox (to include saved messages) will be migrated to the new system. In preparation for the voicemail migration, we are asking that you access your current voicemail box and clear up any messages no longer needed. Once the messages have been migrated, they will appear in your voicemail box as new and unheard messages.

Access Voicemail from VOIP phone

Access Voicemail from Web Portal

On Monday, 6 July 2020, the NOC Telecom Team will begin replacing VOIP phones according to the VOIP Deployment Schedule. Users are not required to be present during the replacement.

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