Information Technology Services' Vision: Information Technology Services will be recognized as an integrated, highly effective and collaborative UNE community member that provides technology excellence through exemplary customer service, the establishment and support of a secure, reliable, accessible, and modern technology infrastructure, and by serving as a catalyst for innovation, teaching and learning, and transformative student experiences.


Technology Refresh


Greetings Colleagues!

During the Fall Assembly, our President announced that the University would be moving toward a 3 year refresh program for our computing needs.  The Business Office and Information Technology Services have been working over the summer to review and ultimately finalize this new initiative and we are very excited to be able to offer this to you. 

Along with this new initiative, we anticipate that many of you will have questions about how this will operate and potentially impact your work.  To that end, we have put together a Technology Refresh Portal Page that should identify and answer many of the questions that you might have. 

Finally, to help expedite answering any questions that you might have that are not yet published to the Portal, please be sure to send your questions to the email address,  We will answer your question and also post the answer to your question to our Portal page so that others may benefit from your inquiry. 

We hope that each of you are as excited about this initiative as we are!  We will do our very best to streamline this process for you throughout this implementation.

Please see FAQ for more information.

UNE Standard Computer Configurations:

ITS Announcements

ITS announcements will periodically appear here. These will include UNE's scheduled maintenance and unscheduled service outages. To view older announcements, please click on any of the messages to enter the ITS Announcement Blog. To view in date order, select the Flipcard option in the menu and sort by date.

Contacting the IT Help Desk

Call for immediate assistance 24/7
Toll Free 1-877-518-4673
On campus x2200 or x4400
Faculty & Staff IT Help Desk

Employee and conference room hot line.
Call x2487 (207-602-2ITS)
Calls answered on site during business hours.

No phone, but want immediate assistance?
Try our new LiveChat service to connect with the IT Help Desk.
Self-service ticket creation on the web.
Do not use for high priority issues.
Send us a description of your request/issue to open an IT Help Desk ticket.
Do not use for high priority issues.

ITS has office locations on both campuses.
Biddeford: Decary 414
Portland: Ginn Hall 212