MnLINK Gateway FAQ

About MnLINK

What is MnLINK?

MnLINK is Minnesota's Library Information Network. MnLINK supports and develops a technology infrastructure and collaboration to facilitate equitable and shared access to library and information resources for all people of Minnesota. To meet this mission, MnLINK provides access to the MnLINK Gateway as a single point of entry into Minnesota's vast resources.

What is the MnLINK Gateway?

The MnLINK Gateway is a portal into nearly all of Minnesota's library resources. This gateway allows the people of Minnesota to login using their local library card and to request that materials from around the state be delivered to their local library. This expanded interlibrary loan brings the request process directly to the library user as they select items and place their "Get It" request online 24 hours a day, 7 days a week.

Logging In

I seem to be having trouble logging in, what should I do?

The first thing to do is to check your barcode number with your local library to make sure your card is still active and in good standing. Overdues, expired cards, etc. are all reasons for a card being rejected on MnLINK. Contacting your local library is the right first step for resolution. If you are a MnPALS Consortium member it is important to remember that your password must be entered in all capital letters. Using lower case letters will result in a failed login.

What is My Library?

The Login page Pickup Location menu's default option of My Library will define the process as the location that issued your library card. You can select an alternate location from the menu if your library card is registered at a different location that you use regularly. The Login Pickup Location will limit your delivery destination options to a certain group of libraries. For example, My Library will limit a card issued by the Great River Regional Library to request delivery destinations of the Great River Regional Library System.

Requesting Items

How can I place a request in the MnLINK Gateway?

Placing a request in the MnLINK Gateway is as easy as one, two, three. Using your library card from a participating MnLINK library you:

  1. Login to MnLINK to request materials. To login use your library barcode number found on your library card. Plum Creek Library System, Kitchigami Library System, and the MnPALS Consortium also require you to enter a password.
  2. Start your search using the basic or advanced search options.
  3. Get It! From the results list, you can save items, look at details or "Get It". Your "Get It" request will display the item you selected. Your request will be placed into a form to begin the process. Select a pickup location and submit your form!

Is there a charge for requesting materials via the MnLINK Gateway?

The MnLINK Gateway is supported by your tax dollars. As such, you are not charged for delivery of your requests and you are able to search for and use items throughout the state. Some libraries do place a limit on the total number of requests you can have at one time, but all of the participating libraries are providing free access.

How long does it take to fill a request?

It is impossible to say how quickly any given request will take to arrive. Availability, popularity, and location are all important factors in determining how long it takes for a request to arrive. We do our best to fill every request as quickly as possible.

Other Questions

I received the error: "The previous session has timed out or been disconnected by the server."

If you receive the error message: The previous session has timed out or been disconnected by the server.

Check your computer's timezone, date, and time: This is by far the most likely cause of the timeout issue. Verify that your computer's date, time, and timezone settings are all correct and adjust them if they are not. After changing them, close all web browser windows and try signing into https://www.mnlinkgateway.org again.

If your date and time settings were correct already, use the following steps to begin a new session:

  1. Clear out your web browser's cache and cookies file.
    • In Internet Explorer, from the Tools menu, choose Internet Options. Click both the Delete Cookies and Delete Files buttons.

    • In Mozilla Firefox, from the Tools menu, choose Options. In the Privacy tab, clear both the cookies and cache.

    • If you use a different browser, please consult it's documentation or Help files on how to clear cookies and cache.
  2. After clearing those files, close any browser windows that are open.
  3. Open a fresh web browser window and browse directly to https://www.mnlinkgateway.org.

  4. Sign in with your library barcode and begin a new search.
  5. If you are still experiencing problems after this process and have access to an alternative web browser, please try it out with the other browser software.

Ask us for help: If you still experience problems after following the above steps, you may contact us and we will be happy to assist you further. Please be sure to include answers to the following few questions about your computer:

  1. What operating system are you using? (Windows XP, Mac OSX, etc.)
  2. What web browser software are you using? (Internet Explorer, Safari, Firefox, etc)
  3. What is the browser's version number? You can usually find this by selecting About... from the web browser's Help menu.
  4. When you browse to www.mnlinkgateway.org, look for an identifier near the bottom center of the screen resembling usweb03. What identifier do you see?

Removing Your Old Barcode from Your Browsers Auto-fill


Modern browsers have the option of saving information filled into websites. When you go to a website with saved information, it will automatically fill it in for you. If your library barcode changes this can cause problems as your browser will continue to try and fill in your previously saved information. Listed below are the methods of removing this information from several popular browsers.

  • Mozilla Firefox
    • Windows
      • In the top right, click the three horizontal bars.
      • Select Options.
      • Switch to the Security tab.
      • Click on Saved Passwords.
      • To eliminate all existing saved usernames and passwords, click  Remove all.  To eliminate specific saved passwords, click View Saved Passwords and delete just those associated with mnlinkgateway.org.  If you wish, deselect the option to Remember passwords. This will prevent passwords from being saved in the future. In older versions of Firefox, this option is in the Privacy tab instead of Security.
    • Mac OS X
      • In the menu bar, open the Tools menu.
      • Select Options.
      • Switch to the Security tab.
      • Click on Saved Passwords.
      • To eliminate all existing saved passwords, click  Remove all.  To eliminate specific saved passwords, click View Saved Passwords and delete just those associated with mnlinkgateway.org.  If you wish, deselect the option to Remember passwords. This will prevent passwords from being saved in the future. In older versions of Firefox, this option is in the Privacy tab instead of Security.
  • Internet Explorer
    • To delete individual passwords:  when using IE and a saved password is pre-filled on your screen, simply highlight the username that displays there, and press the Delete key to remove just that one username/password combination from IE. Internet Explorer will then prompt you to confirm that you do want to delete it.
    • To delete all saved passwords:
      • Open the Tools menu.
      • Select Internet Options.
      • Click Content.
      • Under AutoComplete, click Settings.
      • Click Delete AutoComplete history…
      • To prevent AutoComplete in the future, make sure AutoComplete is deselected for User names and passwords on forms, and then click on OK.
  • Chrome
      • Open the Chrome menu using the button on the far left of the browser toolbar that looks like three horizontal bars.
      • Choose Settings from the left-hand menu.
      • Click Show advanced settings at the bottom of the page.
      • Click Manage saved passwords in the “Passwords and forms” section.
        • Windows, Linux, and Chrome devices: In the Passwords dialog that appears, hover over the site whose password you’d like to remove and click the X that appears.
        • Mac OS X: Remove the site passwords in the Keychain Access dialog that appears.
      • More information on managing website passwords in Chrome can be found in the Google Help pages.
  • Safari
      • Open the Safari menu.
      • Select Preferences.
      • Switch to the Autofill tab.
      • Click the Edit button for Usernames and Passwords
      • Delete the entry that corresponds with mnlinkgateway.org
  • Opera
      • Open the Tools menu.
      • Select Advanced.
      • Click on Password Manager.
      • Delete the entry that corresponds with mnlinkgateway.org
This information has been adapted from: http://www.bu.edu/tech/services/support/desktop/software/troubleshooting/removing-password-from-browsers-saved-password-list/