Strategy Management Explained



OIT's Office of Strategy Management (OSM) vision is to optimize technology resource potential by making strategy execution a distinct and recognized competency within the Office of Information Technology and the broader University technology function.


To link technology strategy formulation with execution by evidence-based decision-making, facilitating cross-organizational focus, aligning existing management processes to strategy, and strategically communicating OIT’s key goals and objectives.

Primary Responsibilities:

The OSM champions and is accountable for three primary responsibilities as it executes its mission in support of OIT’s mission, vision and goals.  The role of the OSM is to facilitate, coach, and coordinate – not to dictate.

Scorecard Management
The OSM is accountable for the OIT scorecard - standardizing the terminology and the measurement definitions across the OIT units, and integrating it with the institution’s scorecard and/or metrics. 

Organizational Alignment
The OSM helps the Office of Information Technology develop a consistent view of strategy and systematically manages organizational alignment.  The OSM facilitates and oversees the process of developing system and human performance measures and cascading them through the OIT organization – in effect linking employee performance to organizational strategies and outcomes.  It looks for cross-functional synergies within the organization and ensures that support unit strategies and performance measures are: linked to each other, linked to OIT’s measures, and linked to overall institutional measures.

Strategy Review
The Office of Strategy Management engages the management team(s) in periodic strategy review by linking performance measures to strategies for the purpose of making general or execution-related adjustments.  These are typically learning sessions that are focused on strategy review rather than short-term financial performance and crisis management.

Integrative Responsibilities:

OIT support units perform strategic planning, communication, and initiative management processes as part of ongoing operations.  By increasing the role of the OSM, these processes can become uniform, aligned, disciplined, and more tightly linked to strategy execution.

Strategy Planning
The OSM facilitates the strategic planning function that performs internal and external competitive analysis, conducts scenario planning.  It also organizes and takes ownership for running periodic (6-Year IT Plan) and annual strategy (Compact) meetings and, through evidence-based means, coaches the senior management team on strategic options.  

Strategy Communication
The OSM facilitates effective communication to OIT employees about strategy, goals/objectives, initiatives and related performance.  To do this, the OSM actively engages OIT’s Office of Communications and Advancement as well as support unit communicators to ensure understanding.  In addition, the OSM takes the lead by crafting external strategic communications to the broader University community.

Initiative Management
The OSM facilitates the development of the OIT initiative portfolio through OIT support unit initiative identification processes and senior management team prioritization, then monitors progress for senior leadership.  Although most initiatives are managed in the support units (as close to the work as possible), the OSM manages initiatives that cross functional lines, fall behind schedule, is over budget, or is not delivering expected results.

The OSM, through its primary and integrative responsibilities (above) as well as its core competencies (below), in effect serves as the CIO’s Chief of Staff office.

Core Competencies:

The OSM is actively engaged in conducting or facilitating the analysis that is needed to support the activities included in its primary and integrative activities.  This analysis is typically focused on technology related information that is intended to make informed decisions, demonstrate the value of a decision, or articulate the OIT organization’s value to its stakeholders. 

The OSM is actively engaged in bringing together diverse groups for the purpose of achieving cross-functional outcomes.  This can range from intra-OIT support unit facilitation to institutional IT Governance activities. 

The OSM provides industry-related help to colleges and administrative units for the purpose of improving their performance, primarily through analysis of existing business problems and development of plans for improvement.  This includes both ‘systems consulting’ as well as organizational development activities.

Strategic Management System

OIT's OSM facilitates the use of a strategic management system - tool by which OIT executes its planning and work activities.  This system is cyclical in nature and is continually in motion.

Bernard Gulachek,
Jul 9, 2010, 11:27 AM
Bernard Gulachek,
Jul 9, 2010, 11:26 AM