Grounds Building Switch 10GE Upgrade

Incident Type:        Scheduled Maintenance

Start Time:           April 30, 2017 6:00AM

End Time:             April 30, 2017 12:00PM

Building(s) Affected: Grounds

Service Type:         Production

Symptoms:             Intermittent wired, wireless, and voice networking disruptions in the FCN throughout the maintenance period


Comments:
ITS will upgrade the network switch in the Grounds Building (GB) to utilize new 10GE fiber circuits. This work will have the potential to impact networking within the GB during the entirety of the maintenance period, including wired and wireless internet connectivity, network-based printing, VoIP phone services, and building swipe card access.


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EAB Application Outage - RESOLVED

Incident Type:       Production Outage

Start Time:          April 20, 2017 10:15AM

End Time:            April 20, 2017 1:15PM

Service(s) Affected: EAB Student Success Collaborative

Service Type:        Production

Symptoms:            EAB application and website is not available at this time.


Comments:
Resolved.  EAB is now available


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NolijWeb Server upgrade

Incident Type:        Scheduled Maintenance

Start Time:           April 12, 2017 8:00PM

End Time:             April 13, 2017 10:00AM

Service Type:         Production

Symptoms:             NolijWeb will be unavailable during the upgrade


Comments:
ITS will upgrade NolijWeb server and SSL Certificate. 


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ImageNow Server Emergency Maintenance - COMPLETED

Incident Type:        Scheduled Maintenance

Start Time:           April 12, 2017 5:00PM

End Time:             April 12, 2017 6:00PM

Service Type:         Production

Symptoms:             ImageNow service will be unavailable during maintenance.


Comments:
ITS will reboot the ImageNow server to resolve a technical problem. 


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Banner INB DUO Security - COMPLETED

Incident Type:        Scheduled Maintenance

Start Time:           April 12, 2017 5:00PM

End Time:             April 12, 2017 6:00PM

Service Type:         Production

Symptoms:             Banner will continue to operate during deployment.


Comments:
ITS will configure Banner INB to require DUO Security at login. 
This has been completed.


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FCN Router Maintenance - COMPLETED

Incident Type:        Unscheduled Maintenance

Start Time:           March 28, 2017 6:00PM

End Time:             March 28, 2017 7:00PM

Building(s) Affected: FCN 

Service Type:         Production

Symptoms:             Intermittent Network disruptions for wired, wireless, and voip phone in the FCN throughout the maintenance period.


Comments:
ITS will reboot the router on the FCN 2nd floor to fix a possible memory issue. 
This work will cause network disruption throughout the FCN building. The FCN data center will not be impacted by this maintenance.