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Crowd Work

Crowds are being deployed to address complex and unstructured problems that were once the domain of organizational teams. Unlike organizational teams, crowds often lack formal roles, structures or boundaries. Our knowledge of what leads to effective crowd work has not kept pace with the deployment of crowds. Needless to say, we currently know much less about what facilitates better crowdwork than we know about what facilitates better teamwork. My research on this topic attempts to close the gap and better comprehend the conditions that facilitates more effective crowdwork.


Research Papers on Crowd Work

Zhang, A. F., Livneh, D., Budak, C., Robert, L. P.  Romero, D. (2017). Crowd Development: The Interplay between Crowd Evaluation and Collaborative Dynamics in WikipediaProceedings of the ACM on Human-Computer Interaction (PACM-HCI), 1, Issue: CSCW, Article 119, December (pdf)link to the article on the publisher's site  https://doi.org/10.1145/3134754  and link to the author's copy http://hdl.handle.net/2027.42/138122

Ye, T., You, S., Robert, L. P. (2017). When Does More Money Work? Examining the Role of Perceived Fairness in Pay on the Performance Quality of Crowdworkers, in the International AAAI Conference on Web and Social Media (ICWSM 2017). Link to the copy provided by the author:  https://hdl.handle.net/2027.42/136162

Zhang, A. F., Livneh, D., Budak, C., Robert, L. P.  Romero, D. (2017). Shocking the Crowd: The Effect of Censorship Shocks on Chinese Wikipedia, in the International AAAI Conference on Web and Social Media (ICWSM 2017). Link to the copy provided by the author: http://hdl.handle.net/2027.42/136163

Ye, T., Reinecke, K. and Robert, L. P. (2017). Personalized Feedback Versus Money: The Effect on Reliability of Subjective Data in Online Experimental Platforms in the 20th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion (CSCW 2017), Feb 25-March 1, Portland, OR. http://hdl.handle.net/2027.42/134704

Robert, L. P. and Romero, D. (Online access). The Influence of Diversity and Experience on the Effects of Crowd Size, Journal of the Association for Information Science and Technology (JAIST), (pdf), Link to JAIST http://onlinelibrary.wiley.com/doi/10.1002/asi.23653/abstract and the link to the preprint version http://hdl.handle.net/2027.42/113094

Robert, L. P. and Romero, D. (2015). Crowd Size, Diversity and Performance in the 33rd ACM Conference on Human Factors in Computing Systems (CHI 2015) (pdf), April 18-23, 2015, Seoul, South Korea. The link to the ACM Digital Library http://dx.doi.org/10.1145/2702123.2702469

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