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Crowd Work

Crowds are being deployed to address complex and unstructured problems that were once the domain of organizational teams. Unlike organizational teams, crowds often lack formal roles, structures or boundaries. Our knowledge of what leads to effective crowd work has not kept pace with the deployment of crowds. Needless to say, we currently know much less about what facilitates better crowdwork than we know about what facilitates better teamwork. My research on this topic attempts to close the gap and better comprehend the conditions that facilitates more effective crowdwork.



Journal Articles 


Zhang, A. F., Livneh, D., Budak, C., Robert, L. P.  and Romero, D. (2017). Crowd Development: The Interplay between Crowd Evaluation and Collaborative Dynamics in WikipediaProceedings of the ACM on Human-Computer Interaction (PACM-HCI), 1, Issue: CSCW, Article 119, December (pdf)link to the article on the publisher's site  https://doi.org/10.1145/3134754  and link to the author's copy http://hdl.handle.net/2027.42/138122

Robert, L. P. and Romero, D. (2017). The Influence of Diversity and Experience on the Effects of Crowd SizeJournal of the Association for Information Science and Technology (JAIST), 68(2), pp. 321-332 (pdf), link to JAIST http://onlinelibrary.wiley.com/doi/10.1002/asi.23653/full and the link to the preprint version http://hdl.handle.net/2027.42/136213.



Conference Proceedings 


Zhang, A. F., Wang, R., Blohm, E., Budak, C., Robert, L. P. and Romero, D. (2019). Participation of New Editors After Times of Shock on Wikipedia, Proceedings of the 13th International AAAI Conference on Web and Social Media (ICWSM 2019), (Acceptance rate: 21.6%), (pdf), June 1114, 2019, Munich, Germany, copy provided by the author: http://hdl.handle.net/2027.42/148429.

Ye, T., You, S., Robert, L. P. (2017). When Does More Money Work? Examining the Role of Perceived Fairness in Pay on the Performance Quality of Crowdworkers, in the Proceedings of the 11th International AAAI Conference on Web and Social Media (ICWSM 2017). Link to the copy provided by the author: https://hdl.handle.net/2027.42/136162.

Zhang, A. F., Livneh, D., Budak, C., Robert, L. P.  Romero, D. (2017). Shocking the Crowd: The Effect of Censorship Shocks on Chinese Wikipedia, in the International AAAI Conference on Web and Social Media (ICWSM 2017). Link to the copy provided by the author: http://hdl.handle.net/2027.42/136163.

Robert, L. P. and Romero, D. (2015). Crowd Size, Diversity and Performance in the 33rd ACM Conference on Human Factors in Computing Systems (CHI 2015) (pdf), April 18-23, 2015, Seoul, South Korea. The link to the ACM Digital Library http://dx.doi.org/10.1145/2702123.2702469.



Short Papers and Late Breaking Reports Proceedings 


Kim, S.,Marquis, E., Alahmad, R., Pierce, C., Robert, L. P. 2018. The Impacts of Platform Quality on Gig Workers’ Autonomy and SatisfactionProceedings of the 21th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion (CSCW 2018), (pdf), Jersey City, NJ, USA. http://hdl.handle.net/2027.42/145612  and https://doi.org/10.1145/3272973.3274050.

Marquis, E., Kim, S., Alahmad, R., Pierce, C., Robert, L. P. 2018. Behavioral Control and Emotional Labor among Gig Economy WorkersProceedings of the 21th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion (CSCW 2018), (pdf), Jersey City, NJ, USA. http://hdl.handle.net/2027.42/145617 and http://10.1145/3272973.3274065.

Rhue, L. and Robert, L. P. (2018). Emotional Delivery in Pro-social Crowdfunding Success, Proceedings of the 36rd ACM Conference Extended Abstracts on Human Factors in Computing Systems (CHI 2018), (pdf), April 21-26, 2015, Montreal, Canada, https://doi.org/10.1145/3170427.3188534 (not active yet). Copy provided by the author http://hdl.handle.net/2027.42/142391.

Ye, T., Reinecke, K. and Robert, L. P. (2017). Personalized Feedback Versus Money: The Effect on Reliability of Subjective Data in Online Experimental Platforms in the 20th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion (CSCW 2017), Feb 25-March 1, Portland, OR. http://hdl.handle.net/2027.42/134704.


Book Chapter(s)


Kim, S. and Robert, L. P. ( forthcoming in 2019). Crowdsourcing Coordination: A Review and Research Agenda for Crowdsourcing Coordination used for Macro-tasks. In J. Khan, I. Lykourentzou, K. Papangelis & P. Markopoulos (Eds.), Macro-task Crowdsourcing: Engaging the Crowds to Address Complex Problems. Springer Human Computer Interaction Series. 

Robert, L. P. (forthcoming in 2019). Crowdsourcing Controls: A Review and Research Agenda for Crowdsourcing Controls used for Macro-tasks In J. Khan, I. Lykourentzou, K. Papangelis & P. Markopoulos (Eds.), Macro-task Crowdsourcing: Engaging the Crowds to Address Complex Problems. Springer Human Computer Interaction Series.

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