MARI Policies and Procedures

The Mary A. Rackham Institute (MARI) maintains policies and procedures that adhere to the University of Michigan's Standard Practice Guide, which is designed to set a standard of conduct for all university employees.

The U-M Human Resources site has all related forms and data along with information on appointments, fellowships, and more. There is a separate page for the U-M Academic Human Resources.

Do you have a concern about how things are being handled in accordance with our policies and procedures? You can always communicate your concerns with your supervisor or report anonymously to the Compliance Hotline: 1-866-990-0111. 
Visit the U-M Compliance Resource site for more information.
Welcome to the Mary A. Rackham Institute (MARI) Policy and Procedure manual site.
We have created this site to share with you the MARI policies and procedures. This site gives you access to the University of Michigan standards and procedures according to the U-M Standard Practice Guide (SPG). Please click through the tabs at the top to view our policies and procedures.

The U-M SPG can be accessed at spg.umich.edu.

Our primary mission is to serve the U-M and surrounding region with evaluation and intervention programs of the highest quality to assist individuals, couples and families with mental health/behavioral health concerns and with difficulties related to language, literacy, and communication. A second primary mission is to provide excellent education opportunities and training programs for graduate and postgraduate students in these areas.

View the MARI Strategic Plan

Core Values: 1) Compassionate and Science-Informed Clinical Services; 2) Excellence in Clinical Training; 3) Quality of life; 4) Respect for Diverse Values and Goals

Client Rights: Clients will be treated respectfully and with dignity and provided services in a fair and equitable manner, regardless of culture, ethnicity, gender, sexual orientation, religious or spiritual beliefs, or disability. It is expected that staff will treat all clients in a non-discriminatory manner and maintain the client’s dignity, respect and right to self-determination. Every client will be provided with the Client Rights and Responsibilities document. Reasonable accommodations will be provided as needed to clients with needs. Client rights are posted in our reception areas and on our website.

Behavior Support and Management: We emphasize safety for all (staff, clients, trainees, visitors); and providing necessary training, support, and resources to ensure safety. We take the following steps 1)Nonviolent Crisis Intervention Training program (CPI), We do not allow restrictive behavior management,(i.e. Isolation, manual restraint, mechanical restraint, and locked seclusion).  

Critical Incident Reports: All adverse events and incidents involving clients and visitors be reported within 24 hours to the Center director and within 48 hours to the MARI Director for quality management.

When an incident occurs: 1) assure the safety of the person (call 911 if needed) 2) notify the person’s clinician and/or supervisor 3) report to Center director 4) document objective facts on electronic records 5) complete incident report and submit
  • Adverse Events – Results in client injury (physical or psychological). Adverse events may result from acts of commission or omission. Examples include, client falls resulting in injury, and medication prescription errors causing patient harm. 
  • Incident - Any event is not consistent with desired or usual operation. An injury does not have to occur for a report to be filed. Close Calls are incidents that could have resulted in an accident, injury or illness, but did not, either by chance or through timely intervention. 
PQI Program: Important dimensions of service quality and include “accessibility, availability, efficiency, continuity, safety, timeliness, and respectfulness.” We have several PQI initiatives this time. Anyone can submit an idea to their Center’s PQI committee.
  • MARI Director, C King, has responsibility for communications with stakeholders and final decisions regarding the Institute’s PQI activities, including the implementation of recommendations. 
  • MARI PQI Steering Committee Chair, T. Favorite, is responsible for PQI steering committee business including scheduling and leading meetings. 
  • MARI PQI Data Manager, V. Dudley, is tasked with collecting, organizing and maintaining the data for MARI PQI initiatives in a centralized database. 
  • PQI Steering Committee’s Administrative Assistant, C. Woodard, is responsible for the minutes of PQI Steering Committees meeting and provides administrative support
Subpages (1): Files