Welcome to the Institute for Human Adjustment (IHA) Policy and Procedure manual site.
We have created this site to share with you the IHA policies and procedures. This site gives you access to the University of Michigan standards and procedures according to the U-M Standard Practice Guide (SPG). Please click through the tabs at the top to view our policies and procedures.
The U-M SPG can be accessed at spg.umich.edu.
Our primary mission is to serve the U-M and surrounding region with evaluation and intervention programs of the highest quality to assist individuals, couples and families with mental health/behavioral health concerns and with difficulties related to language, literacy, and communication. A second primary mission is to provide excellent education opportunities and training programs for graduate and postgraduate students in these areas.
View the IHA Strategic Plan.
Core Values: 1) Compassionate and Science-Informed Clinical Services; 2) Excellence in Clinical Training; 3) Quality of life; 4) Respect for Diverse Values and Goals
Client Rights: Clients will be treated respectfully and with dignity and provided services in a fair and equitable manner, regardless of culture, ethnicity, gender, sexual orientation, religious or spiritual beliefs, or disability. It is expected that staff will treat all clients in a non-discriminatory manner and maintain the client’s dignity, respect and right to self-determination. Every client will be provided with the Client Rights and Responsibilities document. Reasonable accommodations will be provided as needed to clients with needs. Client rights are posted in our reception areas and on our website.
Behavior Support and Management: We emphasize safety for all (staff, clients, trainees, visitors); and providing necessary training, support, and resources to ensure safety. We take the following steps 1)Nonviolent Crisis Intervention Training program (CPI), We do not allow restrictive behavior management,(i.e. Isolation, manual restraint, mechanical restraint, and locked seclusion).
Critical Incident Reports: All adverse events and incidents involving clients and visitors be reported within 24 hours to the Center director and within 48 hours to the IHA Director for quality management.
When an incident occurs: 1) assure the safety of the person (call 911 if needed) 2) notify the person’s clinician and/or supervisor 3) report to Center director 4) document objective facts on electronic records 5) complete incident report and submit