Conflicting Accounts


When the University of Michigan signed their agreement with Google to use Google Apps for Education, it gained the right to institutionalize all Google accounts. If you used your address to access certain Google services under personal or Team Edition Google accounts, you may experience a conflicting account situation when U-M creates your account in the U-M domain.

Watch Conflicting Accounts: Google Apps (2:09) to learn more. Later, you can refer the detailed steps below if you encounter an account conflict. 

Note: Not all app data can be moved. See Google's support page for apps that support moving data.

Resolve Conflicting Accounts

Log in to the personal Google account you use with your email address. If the following message appears, you have a conflicting account and must resolve it. You can compare your two accounts by expanding the Compare your accounts section. Click Get Started to begin the reconciliation process.
Resolve Conflict Step 1
In the Account update checklist there are two processes you can use to update your account.  Depending on the Google services you currently use, you may not be able to perform both options. 
Update Checklist 1
Option 1: Tell us which data belongs in your organization’s account
Under Item 1, click Move data to your organization’s account to transfer data from one Google product to the same product in your new U-M Google account.  If successful, the data would no longer exist in the original account, only in the new one. If the data is in a Google product that is not currently activated by the U-M Google Administrator, Google will not allow the data transfer for any of the products.

Update Checklist 2

Review your Personal Google Account Products used. If you used any products that are not enabled in U-M's Google Apps for Education, you will need to create a new personal account using Option 2.
If you want to continue with the move, click Sign in to this account.
Option 1 Step 2
Sign into the account using the password provided by the U-M Google Administrator in your Welcome email.
Option 1 Illustration 3

If a Google product listed under Personal Google Account has a selectable checkbox, you may select the product’s data to move to the Organizational account. Select the four boxes highlighted below to confirm that you understand the changes to your account. Click I Accept. Move this data.

Note: If the I Accept button is not selectable, you have application data that is not supported by the U-M Google implementation. You must stop the move process and continue the account update by renaming the account using Option 2.

Option 1 Step 4

Note: In the example above, the products Voice and YouTube were not turned on at U-M. This would prevent you from accepting the changes and continuing with the move. (YouTube has since been added to U-M's suite of services.)

If successful, Google will inform you about Important Changes to Your Account. Click I Accept. Continue to my account to complete the process.

Option 2: Select a different address for your personal Google Account
To rename your conflicted Google account, from the Account update checklist, select one of the two options:
  • Create an account with a new Gmail address
    For security reasons, Google does not allow you to move data directly to an existing Gmail account. Use this option if: 1)  you have a personal Gmail account and you want to share data from the newly created Gmail account with your existing personal Gmail account or 2) you want to start using Gmail but do not yet have an account.
  • Create an account that uses a non-Google email address you already own
    Use this option if you do not want to use Gmail, but want other Google products. This will allow you to use any personal email address as the new account name (e.g.,,
Click Continue and follow the prompts for the selection you made.

Option 2 Step 1

Google Accounts with UMICH Email Addresses as Secondary Addresses

Google allows you to associate secondary addresses with your Google account to help facilitate sharing content in different applications. If your address was previously a secondary address on your personal Google account it will automatically be removed. All of the content that was previously shared with your address will continue to be accessible through your personal Google account. New sharing requests will be sent to your new account. 

You can use the steps outlined below for moving documents from your personal Google account to your new account.

 Share Documents with Your New M+Google Account

To work with your existing Google documents in your new M+Google account you can share them with the new account’s address and provide the account “Can edit” rights. If you have a large number of documents to share, create a new Google Docs Collection and associate all the relevant documents with that collection. Share the new collection with your account and give it “Can edit” rights. You’ll be able to edit the documents from the account but the personal account will remain the documents’ owner.

 Changing Document Ownership to Your  New M+Google Account

You can not change document ownership across domains. To establish a new owner for the personal account documents you shared with the organizational account:
  1. Log in to your organizational M+Google account.
  2. Open the document for which you want to change the ownership.
  3. From the File menu, click Make a copy.
  4. In the Copy Document pop-up, select Also copy document collaborators if you want to share the new copy with the original collaborators.
  5. Click OK. Your organizational account is the owner of the copied document.
  6. To remove the original from your account, log in to your personal account and unshare the original document.
  7. Repeat this process for each document ownership change required.
Read more about transferring document ownership.