Google made the change from Google Talk video to Google Hangouts video calls earlier this year to improve reliability. Users are now no longer able to receive calls from legacy Google Talk video services. These services include video chat from old Android Google Talk clients and third-party services that make video calls to Google Talk users. Any video calls initiated from legacy Android Google Talk applications will not succeed and the user will see an error message.
Hangouts video calls open in it's own window, and allow higher video quality during calls. With Hangouts video calls, users also have the option of using the Google+ Hangout features. A Google+ account is not required to make a 1-to-1 video call. Users who do have a Google+ account do not need to make any changes to their account configuration in order to continue to make video calls.
With Apple's 10.9.2 update, Mail.app has again been patched to work better with Google Mail accounts. We strongly recommend updating your Mac to 10.9.2 before activating or adding a Google Mail account (M+Google or a consumer GMail account). MiWorkspace users can run the update from the Menu Bar.
There are still some quirks to using Mail.app with a Google Mail account. This article breaks down
some of the improvements and some of the differences still present in 10.9.2.
If you have a support issue, please contact the ITS Service Center
Do you want to find that video your mom sent you as an attachment of your parents in Europe on vacation, or just see which messages are taking up the most space in your mailbox? You can now search your emails by size in advanced search without having to memorize search operators like size
: and larger
This new feature is now rolling out to M+Google accounts. You will have to refresh your browser to see the update and it could take up to a week for all accounts to receive the update.
If you are one of the many people who take advantage of Google Hangouts to conduct meetings and presentations online, you may be wondering what camera and microphones will best fit your needs. Take a look at Camera & Microphones Recommendations for Online Meetings
for a list of suggested cameras, microphones, and any additional equipment that may be needed. Besides recommendations, this list also includes pros and cons of each item, where the item can be purchased, and the approximate cost.
Do you work with M+Google Sites? If so, we bring you good news about some new features.
Google Sites now has a Copy Page
option. Much like the Save as a page template
, Copy Page
recreates and saves the current site page. The big difference is the time saved and ease of use that comes with Copy Page
. Find Copy Page
under the More
Sites also now offer the option to open a link in a new window. When adding a URL in the configure navigation window, click the Open this link in a new window checkbox. This is a great option to offer people links to other sites without sending them away from your site.
M+Google team continues to receive reports that Mail.app on Mavericks (10.9.x) is still having issues with Google Mail. The ITS Service Desk has received a few tickets in which Mail.app is not updating after first opening (confirmed by Apple) or, in some cases, it is deleting email. It is highly unlikely deleted mail can be restored, even with a ticket to Google. At this point, we recommend not using Mail.app on Mavericks to access your M+Google account due to these issues.
Google has notified us that approximately 5,000 M+Google Mail accounts might have been affected by a recent issue in Mail that caused some actions taken while viewing a message (e.g. deleting it, marking it as spam, or moving it to a folder) to be inadvertently applied to a different message. The issue occurred between January 15 and January 21.
This issue affected only actions taken in Mail for iOS, Mail in a mobile browser, and Mail Offline. It did NOT affect Mail in a web browser or Mail for Android. This issue is now fixed. However, affected users must take action to re-file these messages in Mail by February 14, 2014.
The M+Google Team has received a list of affected users from Google and is contacting them directly with additional information and instructions. (Those affected might also receive a notification from Google in their Mail application regarding this issue.)
Below is the explanation from the Google Apps Team regarding the cause of the issue:
About the issueThe cause of the issue was a bug in a software update to Gmail on January 15. Once the issue was reported to the Gmail engineering team, they identified the root cause and issued a fix on January 21, and identified the users whose messages may have been incorrectly placed in Trash or Spam folders. The Gmail engineering team performed an internal review and is implementing a series of measures to address the source of the issue, improve early detection of these types of problems, and help prevent recurrence.
We sincerely apologize for the disruption to your organization. Google is committed to continually and quickly improving our technology and operations to ensure secure access and avoid service disruptions.
Google now offers the option to print Google Forms! When a form is printed, each question is formatted so individuals can easily fill out the form on paper as well as online. Simply create the form and press the print button! For more information, see the Official update feed from the Google Apps team