Known Issues

The project team will post notices here as we discover known issues about the implementation of Google that we have been unable to resolve. 

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Message waiting lamp does not extinguish when viewing voice messages in Mail

posted Nov 11, 2015, 9:13 PM by Rita Girardi

As part of the migration to M+Google, some users had their Exchange email and voice mail boxes separated. Because of this separation, some voicemail functionality has changed.

If you are using your M+Google Mail to read or listen to voice mail messages, you will notice that the message waiting indicator lamp does not extinguish. This is because M+Google Mail and Exchange voice mail do not communicate with each other.

To extinguish the message waiting light on your desk phone, log into your Exchange voice mail account via OWA at using your 10-digit phone number and your personal (voice mail) password. Once all messages are not bold, the message waiting light will extinguish.

It is also recommended that you delete the messages (from OWA or through the phone) when done listening, as there is a limit on the mailbox size.

For more information on Exchange Voicemail go to

Embedding Google Form link in an MS Word document

posted Aug 28, 2012, 10:13 AM by Rita Girardi   [ updated Aug 28, 2012, 10:29 AM ]

Embedding a Google Form link in a MS Word document results in a shibboleth error.

This can be replicated by doing the following:

1. Create a Word document
2. Paste a Google Forms link into the document
3. Click on the link in the Word document

Users will get the error message on the page There is currently no known workaround for resolving this issue.

NOTE: This error does NOT occur if the link is embedded in an Open Office document or a Google Doc, or if the link is sent out via email or placed on a web page -- so the issue is likely occurring with MS Word.

Google Sync and iOS

posted Aug 17, 2012, 8:22 PM by Rita Girardi   [ updated Aug 17, 2012, 8:25 PM ]

There are a number of known issues with Google Sync and Apple iOS that are detailed on Google's Mobile Help pages.

One particular issue to note involves deletion behavior: When using Google Sync, if you "delete" a message on your Apple mobile device, the default action is that it will archive the message and not delete it to Trash, as you might expect. To delete the message, you need to select Enable "Delete Email As Trash" for this device in your Google Sync settings. See the complete list of how actions taken on your device affect your Gmail interface when Sync is enabled.

Konica Minolta printer driver bug

posted Jun 28, 2012, 1:36 PM by Rita Girardi

Konica Minolta printer drivers have a bug that crashes Chrome. The Chrome team is looking at it, but the bug is in the printer driver. Potential workaround is to print without using the Print dialog box and only use the print feature within Chrome. 

Canned responses

posted Jun 28, 2012, 11:35 AM by Rita Girardi

In M+Google Mail, canned responses do not currently work with departmental shared mailboxes. The project team is currently working on this issue and will post a resolution when one is found.

Group Calendar Invites

posted Jun 4, 2012, 7:24 PM by Rita Girardi   [ updated Feb 20, 2014, 8:49 AM by Jennifer Mruk ]

When you invite people to an event via an MCommunity group, and that MCommunity group is a private group of which you are not a member, each invitee receives an email:

invite screen shot

Although the email invitation looks like a typical one, clicking the Yes, No, or Maybe buttons results in an error message:
invite error message screenshot

The Add to Calendar button in the invitation DOES work.

The organizer will not get a "tally" in the event of who has responded/who can attend when using a private MCommunity group. To avoid this, the organizer has to manually add invitees.

IE8 and IE9 Compatibility Mode

posted Feb 27, 2012, 8:43 PM by Ryan Vis

The information below is copied from Google support

Using Internet Explorer with Compatibility View enabled:

Internet Explorer has a Compatibility View, a feature that affects how some websites are displayed. If Compatibility View is enabled for, it may cause some Google Mail features to display incorrectly. So, we suggest that you remove from your list of sites that have Compatibility View enabled to ensure that Gmail displays correctly. To do this, follow the steps below:

For IE8

  1. Open the Tools menu at the top of your browser and select Compatibility View Settings.
  2. Select '' under 'Websites you've added to Compatibility View'.
  3. Click Remove.
When you close the Settings window, the page you're on will refresh and display in normal IE8 mode.
If you don't see listed or if these steps don't help you resolve the problem, please make sure your computer has the latest Windows updates.

For IE9

  1. Right-click on the gear icon in the upper right hand corner.
  2. Select Command bar.
  3. Open the Tools menu near the top of your browser and select Compatibility View Settings.
  4. Select '' under 'Websites you've added to Compatibility View'.
  5. Click Remove.

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