There are still some quirks to using Mail.app with a Google Mail account. This article breaks down some of the improvements and some of the differences still present in 10.9.2.
If you have a support issue, please contact the ITS Service Center.
This site was put together with extensive input from Scott Williams, Donna Goodin, John Cady, and Rita Girardi; thanks, all.
- Migration Process
- General Notes
- Google Mail and Calendar
- Google+ Hangouts
- Google Sites
- Other Apps (including Google Docs/Drive)
- Keyboard Shortcuts
- Accessibility Benefits
- Your Input
Google provides a variety of resources about the accessibility of their products, including the Use Google Products page.
On February 26, 2013, Google released a set of links to information about Accessibility for Google Apps.
On September 19, 2012, Google released a summary of accessibility fixes that have been made over the prior year. They also published an Administrator Guide to Accessibility and a feedback form for reporting problems or suggestions.
The accessible@googlegroups listserv is a public forum for posting questions about accessibility. To join, go to the email@example.com page and activate the "Join group to post" button.
North Carolina State University has published information about accessibility and implementation of Google Apps on their campus.
Third-party assistive technology such as JAWS and Dragon NaturallySpeaking seems to work much better with Google Apps in Firefox than in Internet Explorer. We also recommend that you upgrade your assistive technology if possible.
- Low-Vision Support in Chrome
- Download ChromeVis
- ChromeVis Documentation
- Screen Reader Support in Chrome
Covers JAWS, NVDA, and VoiceOver
- Download ChromeVox
- ChromeVox Installation Instructions
- ChromeVox Documentation and Tutorial
- ChromeVox Release Notes
- Overview of Keyboard Access in Chrome
If you choose to use Chrome, be aware that when you are asked to sign in you will need to enter both your U-M email address and password, unlike Internet Explorer and Firefox where you enter only your email address and then go to an authentication screen.
ChromeVis and ChromeVox will only work within Chrome.
The initial time you open your Google mailbox using the browser-based interface, you may have an unexpectedly large number of "new messages." Many of these may actually be old messages that you deleted without opening. Be aware that they may be part of a "conversation" (a grouped set of related messages), so if you automatically delete these, you will also be deleting related messages that you wished to keep.How to delete a single message or an entire conversation. (external link)
- Instructions for using Google Apps Sync for Microsoft Outlook (Note: This does not yet work with Outlook 2013.)
- Instructions for connecting Google Mail to Apple Mail (Note: If you are using Apple Mail to access Calendar, we highly recommend that you upgrade to OS X 10.8 [Mountain Lion]).
November 8, 2013:
Google has released an update to its Mavericks OS. This update fixes the issues experienced when connecting to a Google mail account. Be sure to run a software update prior to connecting Apple's Mail App to your M+Google account.
You can also access Google Mail via your mobile device.
- Hangout Captions allows real-time captioning to be typed in by anyone who's part of the chat. It does not provide speech-to-text transcription or, in many cases, significant advantages over simply using the Chat function.
- Clicking on the Sign Language Interpreter link automatically installs an app that allows a chat participant to be identified as an interpreter. For the sign user, this adds a small window that shows the interpreter for the duration of the Hangout.
Information about Google Sites and web page accessibility is now available.
Google has recently updated its information about screen reader accessibility for several of its apps:
- Docs and screen readers
- Sheets and screen readers
- Slides and screen readers
- Forms and screen readers
- Drive and screen readers
- ATHEN report on accessibility of Google Docs (external link)
- Issues and Work-Arounds for Dragon NaturallySpeaking (Updated 2/21/12)
- Issues and Work-Arounds for Screen Readers (Updated 4/12/12)
- Issues and Work-Arounds for Kurzweil 3000 / WYNN / Read and Write Gold (Updated 7/26/12)
- Blogger - Windows
- Blogger - Mac
- Calendar - Windows
- Calendar - Mac
- Chrome - Windows
- Chrome - Mac
- Contacts - Windows
- Documents - Windows
- Documents - Mac
- Drawings - Windows
- Drawings - Mac
- Drive - Windows and Mac
- Earth - Windows
- Groups - Windows and Mac
- Hangout - Windows
- Hangout - Mac
- Mail - Windows
- Mail - Mac
- Maps - Windows and Mac
- Music - Windows
- Music - Mac
- Picasa - Windows and Mac (external site)
- Play - Windows and Mac
- Plus - Windows and Mac
- Presentations - Windows
- Presentations - Mac
- Reader - Windows and Mac
- Sites - Windows
- Sites - Mac
- Sketchup - Windows and Mac
- Spreadsheets - Windows
- Spreadsheets - Mac
- Talk - Windows
- Voice - Windows (not currently supported by U-M)
- YouTube - Windows
For some people, there are features in the browser-based version of Google Apps that may improve accessibility. These are detailed below:
- Google Mail and Google Calendar both have a Labs feature that can be used to activated a variety of free add-ons. These labs include several options which may enhance accessibility or usability for some people with physical or cognitive disabilities.
- Google Mail has two features that can make it easier to handle and organize your messages: Labels and Filters.
- Rather than using folders like most email programs, Labels lets you assign as many labels as you like to a piece of email. Then when you do a search on any of the assigned labels, the email you want will show up in the list.
- Filters lets you specify how messages from certain senders or with certain subject lines are automatically handled.
Please use the form below to ask questions about topics that are not covered here, or to send new or corrected information: