Eric Schwartz

Assistant Professor of Marketing

Stephen M. Ross School of Business
University of Michigan
701 Tappan Street, Office R5472
Ann Arbor, MI 48103-1234
Ross Marketing Department


Ph.D., University of Pennsylvania, 2013
B.A., University of Pennsylvania, 2008

Research overview
Professor Eric Schwartz's expertise focuses on predicting customer behavior, understanding its drivers, and examining how firms actively manage their customer relationships through interactive marketing. His research in customer analytics stretches managerial applications, including online experiments, online advertising, dynamic pricing, streaming video binge viewing, and word-of-mouth. The quantitative methods he uses are primarily Bayesian statistics, machine learning, dynamic programming, and field experiments. His current projects aim to optimize firms’ A/B testing and adaptive marketing experiments using a multi-armed bandit framework. As marketers expand their ability to run tests of outbound marketing activity (e.g., sending emails/direct mail, serving ads, setting prices), this work guides marketers to be continuously “earning while learning.” While interacting with students and managers, Professor Schwartz works to raise quantitative literacy in practice, illustrating how today's marketers bridge the gap between technical skills and data-driven decision making. He earned his Ph.D. in Marketing from the Wharton School and a B.A. in Mathematics and Hispanic Studies, all from the University of Pennsylvania.