Voice Mail Instructions

    Voice mail is a message service that allows callers to leave a message when you are unable to answer your phone.  It will answer your phone after the fourth ring, or immediately if you are on the phone.  The caller will hear your personal greeting and will then be able to leave a message.


    Each mailbox requires the use of a personalized password.  The password will initially be set at 786637 (SUMMER).  This needs to be reset by the user to a private password that only the user knows.  If you fail to reset your password, the Technology Support Center will reset it for you.


    ENTERING YOUR MAILBOX


       1.  Dial  4567  (On Campus)

            Dial 660-543-4567 (Off Campus)

            Press * if calling from another phone that has a mailbox.


       2.  Enter your mailbox number (off campus) - This is generally your phone number with a “3” in front of it, e.g. 34357.


       3.  Enter your passcode.  Note:  Initially, everyone’s password is  786637 (Summer)


    Most functions in voice mail can be accomplished by listening to the prompts and choosing the options for the task you are trying to accomplish.  The following instructions provide a “cheat sheet” of sorts, to help you through some of the more rare activities with voice mail.


    MANAGING YOUR MAILBOX


    Change Your Password


    From the main menu, Press 4 - 2 - 1 - 1


    Record a Personal Greeting


    From the main menu, press 4 - 3 - 1 - 2

    Choose one:

         Press 1,  for Away from the phone

         Press 2,  for On the phone

         Note: If you don’t record an on-phone greeting, your away from phone greeting always plays.   


    Record an Extended Absence Greeting


    From the main menu, press  4 - 3 - 2

    Note:  Your extended absence greeting replaces your personal greeting.  Delete the extended absence greeting to restore your personal greeting.


    Re-record Your Name


    From the main menu, press  4 - 3 - 3


    REVIEWING AND RESPONDING

          

    Listen to Messages:


    To review unheard messages, press 1-1


    Listening Controls


    Use playback controls to rewind, pause or fast forward and to change the speed or volume.


    Press 1        to rewind 6 seconds back in a message

    Press 1-1     to rewind to the beginning of a message

    Press 3        to  fast forward 6 seconds in a message

    Press 3-3     to fast forward to the end of a message

    Press #        to skip to the next message

    Press #-#     to skip to saved (archived) message

    Press 4        to play slower

    Press 5        to hear a message’s envelope (the sender, time, length, etc)

    Press 6        to play faster

    Press 7        to lower volume

    Press 9        to increase volume


    Reply to a Message


    At the end of the message, press 8

    Record reply - when finished, press  #

    Send, press #


    Reply By Calling the Sender


    At the end of the message, press 8 -  8

    The system dials sender’s phone number

    Note:  You cannot reply to messages from outside callers.


    Send a Copy


    At the end of the message, press 6

    Record instructions, when finished, press #

    Enter destination

    Send, press #


    Send a Copy With Other Introductions Removed


    At the end of the message, press 6 - 6

    Record instructions - when finished, press #

    Enter destination

    Send, press #


    SENDING MESSAGES

    To Record and Send a Message:


      From the mail menu, press 2

      Record, when you finish, press #


    Options:   To erase and re-record, press  *

                    To hear your message, press 1


    Enter destination


    Optional:  enter delivery options

                    1 = Private

                    2 = Urgent

                    3 = Message Confirmation

                    4 = Future Delivery


    Send,  press #


    Destination Options


    You can send message to other users, group lists and guests mailboxes.


    LOCATING MESSAGES

    Locate a Message You Sent


    From the main menu, press  3 - 1


    Locate a message Received in Your Mailbox


    From the main menu, press 3 - 2

    Choose source:

        From subscribers, press 1

        From outside callers, press 2

        From specific outside callers, press 3

       Search for messages by mailbox number or group list.


    HELPFUL TIPS


    Use Power Keys


    Press  *  to cancel a command or to back up one menu.


    Press  *  to bypass a greeting or interrupt a prompt.


    Change Prompt Levels


    From the main menu, press 4 - 2 - 1 - 3

    Choose the prompt level:

        Press 1,   for Standard

        Press 2,  for Extended (detailed) prompts

        Press 3,  for Rapid (brief) prompts


    Voice Mail Distribution Lists


    From the main menu, press  4 - 2 - 1 - 2

    Choose action:

        Press 1, to create new list

        Press 2, to edit existing list

        Press 3, to delete list

        Press 4, to hear list members

        Note:  Each list can hold up to 25 mailbox addresses.


    Turn on Date and Time


    From the main menu, press  4 - 2 - 1 - 4



    For assistance with your Voice Mail, please contact the Technology Support Center.


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