Voice mail is a message service that allows callers to leave a message when you are unable to answer your phone. It will answer your phone after the fourth ring, or immediately if you are on the phone. The caller will hear your personal greeting and will then be able to leave a message.
Each mailbox requires the use of a personalized password. The password will initially be set at 786637 (SUMMER). This needs to be reset by the user to a private password that only the user knows. If you fail to reset your password, the Technology Support Center will reset it for you.
ENTERING YOUR MAILBOX
1. Dial 4567 (On Campus)
Dial 660-543-4567 (Off Campus)
Press * if calling from another phone that has a mailbox.
2. Enter your mailbox number (off campus) - This is generally your phone number with a “3” in front of it, e.g. 34357.
3. Enter your passcode. Note: Initially, everyone’s password is 786637 (Summer)
Most functions in voice mail can be accomplished by listening to the prompts and choosing the options for the task you are trying to accomplish. The following instructions provide a “cheat sheet” of sorts, to help you through some of the more rare activities with voice mail.
MANAGING YOUR MAILBOX
Change Your Password
From the main menu, Press 4 - 2 - 1 - 1
Record a Personal Greeting
From the main menu, press 4 - 3 - 1 - 2
Press 1, for Away from the phone
Press 2, for On the phone
Note: If you don’t record an on-phone greeting, your away from phone greeting always plays.
Record an Extended Absence Greeting
From the main menu, press 4 - 3 - 2
Note: Your extended absence greeting replaces your personal greeting. Delete the extended absence greeting to restore your personal greeting.
Re-record Your Name
From the main menu, press 4 - 3 - 3
REVIEWING AND RESPONDING
Listen to Messages:
To review unheard messages, press 1-1
Use playback controls to rewind, pause or fast forward and to change the speed or volume.
Press 1 to rewind 6 seconds back in a message
Press 1-1 to rewind to the beginning of a message
Press 3 to fast forward 6 seconds in a message
Press 3-3 to fast forward to the end of a message
Press # to skip to the next message
Press #-# to skip to saved (archived) message
Press 4 to play slower
Press 5 to hear a message’s envelope (the sender, time, length, etc)
Press 6 to play faster
Press 7 to lower volume
Press 9 to increase volume
Reply to a Message
At the end of the message, press 8
Record reply - when finished, press #
Send, press #
Reply By Calling the Sender
At the end of the message, press 8 - 8
The system dials sender’s phone number
Note: You cannot reply to messages from outside callers.
Send a Copy
At the end of the message, press 6
Record instructions, when finished, press #
Send, press #
Send a Copy With Other Introductions Removed
At the end of the message, press 6 - 6
Record instructions - when finished, press #
Send, press #
To Record and Send a Message:
From the mail menu, press 2
Record, when you finish, press #
Options: To erase and re-record, press *
To hear your message, press 1
Optional: enter delivery options
1 = Private
2 = Urgent
3 = Message Confirmation
4 = Future Delivery
Send, press #
You can send message to other users, group lists and guests mailboxes.
Locate a Message You Sent
From the main menu, press 3 - 1
Locate a message Received in Your Mailbox
From the main menu, press 3 - 2
From subscribers, press 1
From outside callers, press 2
From specific outside callers, press 3
Search for messages by mailbox number or group list.
Use Power Keys
Press * to cancel a command or to back up one menu.
Press * to bypass a greeting or interrupt a prompt.
Change Prompt Levels
From the main menu, press 4 - 2 - 1 - 3
Choose the prompt level:
Press 1, for Standard
Press 2, for Extended (detailed) prompts
Press 3, for Rapid (brief) prompts
Voice Mail Distribution Lists
From the main menu, press 4 - 2 - 1 - 2
Press 1, to create new list
Press 2, to edit existing list
Press 3, to delete list
Press 4, to hear list members
Note: Each list can hold up to 25 mailbox addresses.
Turn on Date and Time
From the main menu, press 4 - 2 - 1 - 4
For assistance with your Voice Mail, please contact the Technology Support Center.