How To Protect Your Email Account

With the recent increase in email phishing/scam attempts, it's more important than ever to be vigilant with your email account. To keep your email account safe, remember:

  • The Office of Technology and Technology Support Center will NEVER ask you to provide your ID and/or Password in an email.  
  • Students:  We don’t delete student accounts until you reach a point where you haven’t enrolled in any classes for at least three semesters.  For most students, that means we won’t delete your account until a year after your last class at UCM. When we do notify you that we are going to delete your account, there is no option to click a link and renew it.  We don’t renew accounts unless you are enrolled in classes.  You won’t get any legitimate emails (even from Google) that ask you to renew your account or expand your storage.
  • Faculty and Staff: We don’t expire or disable full-time regular employee accounts until the employee goes through the separation of employment process with Human Resources.  For all other “temp” employees, we only expire accounts once per year.  To see a complete view of when accounts are expired, visit the OT document Expiration of User Accounts.
  • ALWAYS view the link before you follow it, or at least check the URL to which the link has directed you.  Most of the time, you can identify from the URL that it’s NOT a legitimate UCM or Google site.
  • Check more than the display name on the email;  look at the actual “from” address.  If it’s formatted as “abc12340@ucmo.edu”, then it’s a student email account that has most likely been compromised.  
  • You don’t have to report spam or phishing attempts to the Technology Support Center if you’re sure they are scams.  We receive automatic notifications from our monitoring systems for accounts that have been compromised.  You can simply “report as spam” in your browser window, and delete the message.  
  • Keep your passwords safe and unique.  Don’t use the same password for Google that you use for other systems.  Don’t use a name or a word in your password, but do use numbers and special characters.  

If you have a question about an email, or if you clicked on a link and think your account may have been compromised, please contact the Technology Support Center at 660-543-4357 or tsc@ucmo.edu.