New Employee Booklet

Computing Resources at UCM

University employees may have an office workstation providing access to UCM's computing resources. These computing resources include:

Local Area Network (LAN) - GoogleApps email, the Internet, Web-based course development tools, backed-up file storage for documents, and applications such as word processing, presentation tools, spreadsheets, graphics, etc.

  • MyCentral - class rosters and student grades for courses assigned to that instructor; employee information, including time sheets and pays tubs.

Employees should have an account when arriving on campus:

  • Account information will be mailed to each employee's supervisor. Account passwords can also be modified at
  • If an account does not already exist, a network account will be created at the request of the employee's supervisor. Requests may be submitted via the web here.

HELP is available:

  • The Technology Support Center is available any time, 24 hours a day, seven days a week. Call the TSC at 543-4357 or email the Technology Support Center at
  • If the Technology Support Center staff is unable to resolve your question or concern by phone, a work order will be created so that a Computing Support Services technician will be assigned to work on your problem. Whenever a work order is created, you should receive the work order number for future reference. Work orders are typically created to update software, upgrade or repair hardware, remove viruses, etc.


Network Basics


At UCM, we have connected our desktop computer workstations through a network for several reasons:

  • To share resources, such as printers;
  • To share computer files such as commonly used word processing documents;
  • To connect to the internet, where the university stores many of its policies and procedures;
  • To communicate efficiently through email; and
  • To facilitate upgrading software.

A few things that you might find interesting about UCM's networks are:

  • We have approximately 80 servers that manage our computer network.
  • We have approximately 1,300 employee accounts and 15,000 active active student accounts on our network.
  • Approximately 2,000 university-owned computers are connected to the network.
  • Faculty and staff at UCM send and receive approximately 11,850 email messages through GoogleApps per day. UCM's students send and receive approximately 50,000 email messages per day.

On a stand-alone computer you save files on your local hard disk (the C or D drive) or on a removable storage device, such as a thumb drive. However, on a network computer you also have access to several shared drives. These drives are physically located on one of UCM's servers, but you have access to them from any network-connected computer on campus. Switch to one of these drives to save or open files, just as you would for your hard drive or your floppy disk drive.

  • Personal drive (typically H drive). Each network account has read and write access to its own private H drive. When you log onto the network from any computer on campus, you are automatically connected to this storage space. Use this drive whenever you are working on documents that you do not need to share with others within the University. This drive is backed up nightly by Information Services.
  • Departmental drive (typically F drive). Each department has its own departmental drive. Each network account is assigned to at least one departmental drive. When you log onto the network from any computer on campus, you are automatically connected with read and write access to this storage space. Use this drive whenever you want to make your files available to others in your department. This drive is backed up nightly by Information Services.

Other network drives may be available to users depending on their needs.

Logging onto the Network

To log onto the university network using a Windows PC:

  1. Click ctrl+alt+delete
  2. On the network logon screen enter your user name. Your user name is usually your last name or your initials and last name.
  3. On the password line, enter your password. Your password is assigned by the Office of Technology. For security reasons, you will see asterisks as you type. Your password is sensitive to capitalization so be sure that you type it exactly as it was given to you.
  4. On the Domain line, enter the domain. For most faculty and staff the domain is: UCMO. However, some departments (Library Services, Public Safety, etc.) have their own domain. Check with your supervisor to confirm the name of your domain.
  5. Press the <Enter> key or click OK to submit your entries to the network server.

If the network server cannot confirm your User Name and/or password, it will request that you re-enter them.

When the network server does confirm your entries, it will connect you to your shared resources (shared department drives, the email server, network printers, etc.) using a log-on script. Wait while the script executes.


Creating Strong Passwords


A strong password is one that cannot easily be guessed or figured out through trial and error by another person. Therefore, the following UCM network account password requirements have been established. Your network password:


  • Must contain 9 to 14 characters
  • Must contain at least one character from each of the following categories
    • Uppercase letter from A to Z
    • Lowercase letter from a to z
    • Digit from 0 to 9
    • Special character from the following list

    ~ ! ^ * _ - [ ] { }

  • Must not be any word in any language spelled either forward or backward, included UCM related words such as Mules, Jennies, Humphreys, etc.
  • Must not be a keyboard combination that someone could easily memorize by watching you type it; for example: qwerty or 123456
  • Must not contain easily acquired personal data such as the name of your child or spouse, pet, date of birth or address and phone number.

To change your UCM network password, please follow these steps.

  1. Open your web browser and go to the web site.
  2. Enter your network ID, your current password, and your new password.
  3. Click Change Password.
  4. The system will confirm that your new password meets UCM's security standards.
    • If your new password meets the standards indicated above, you will receive a green confirmation message. You may begin using your new password in 15 minutes.
    • If your new password fails to meet the security standards, you will receive a red error message asking you to re-enter a new password.

Please remember that this process only changes your network password. If you need additional assistance, please contact the Technology Support Center at x4357.


Requesting a Computer Account


To request an account on UCM's network and mainframe for using the internet, email, submitting grades, accessing student records, etc., please have your budget coordinator or department head complete the web-based request form found here.


  • All Budget Managers (including department chairs) and office professionals are given access to the Account Request form web pages. If a Budget Manager would like to delegate the responsibility of requesting accounts to another person, he/she may contact the Technology Support Center so a work order can be created for this request.
  • The supervisor indicated on the form will be contacted via email when the necessary accounts have been created. The supervisor should share the newly created account information with the appropriate employee.
  • Users are responsible for the activity that takes place via their ID/password. Users must not share their assigned ID and password with others. All employees (including student workers) needing network access should have their supervisor submit the network account request form as identified above.

Virus Software

With new strains and variants of malicious computer viruses, Trojans, and worms being released daily, it is essential that the University's computer users are knowledgeable about protecting computing resources. In addition, the proactive use of updated virus protection software is essential.

Each computer on campus should have a current version of anti-virus software installed. The application currently being used on campus is ESET Endpoint Antivirus for PCs and Macs.

As each new variant or strain is released, new definition files must be created and installed on both the server and local workstations. It is critical to keep the workstation anti-virus definition files current. The Office of Technology uses Tivoli Endpoint Manager Support Center to update the anti-virus definition files and install critical patches on workstations, which sometimes includes a message indicating a fix or patch has been installed.

In addition to virus software, it is important that the University's computer users are vigilant against e-mail containing infected attachments.

  • Delete any email that seems suspicious; even it comes from an email address you recognize.
  • If you do open the email, do not open attachments that you were not expecting or that you did not personally request.
  • Take the time to clearly state in the subject line of any email you create the content and purpose of the email.

If you suspect that your machine may be infected with a virus, or if you need assistance in installing or configuring your anti-virus software, please call the Technology Support Center at 543-4357.

UCM's Web Sites

UCM's Home Page

UCM's home page provides access to a wealth of useful information about UCM, including a campus map, a calendar of special events, a method to locate employee and student contact information, and more. Students use UCM's web site to manage their enrollment on-line. They can perform such tasks as enrolling in classes, viewing their grades, checking the status of their charges and payments to the University, and viewing their degree audit.


Faculty members may use Blackboard to post a syllabus, important class dates, homework assignments, instructor notes, etc. for their courses on the web.


Employees can access their personal information, employee information, department financial information, class rosters (for faculty) and much more.

Computer Hardware Purchasing Policy

The University standard for computer workstations to be used in and on the University Network System is set by the Office of Technology.

All requests for ordering a desk top or a notebook computer shall be placed through the Technology Support Center at 543-4357 so that an OT representative may review and approve the proposal configuration prior to the order being placed through Purchasing.

The commercial and publicly available Dell website may be used by departments for informational purposes only (e.g. viewing possible configurations and estimating costs). This commercial and publicly available website is not be used to submit institutional Dell purchases.

Computer Software and Peripheral Purchasing Policy

The following policy and procedure will be used to order computer software and peripherals (including, but not limited to: desk top computers, notebook computers, printers, scanners, handheld PDAs, digital cameras, upgrade components, etc.)

All requests for ordering computer software and peripherals shall be placed through the Technology Support Center at 543-4357 so that an OT representative may review and approve the proposal configuration prior to the order being placed through Purchasing.


Electronic Mail services available at UCM is defined as all messages that are sent, received, stored, and forwarded in a digital form using the University's telecommunications infrastructure. The university provided and supported email system for faculty, staff and students is GoogleApps.

All users of electronic mail services at University of Central Missouri should understand the following:

Personal email messages and other electronic communications are not private or privileged, and are subject to interception and scrutiny without obtaining either the sender's or the receiver's permission. Personnel, criminal and/or disciplinary action may be taken against any member of the University community on the contents of an intercepted electronic communication, should it be found to be in violation of law or University policy, including the University's sexual harassment policy.


To use resources wisely:


  • Check electronic mail regularly.
  • Delete unwanted messages to conserve disk storage space.
  • Minimize the number of messages in electronic mailboxes.

E-mail Regulations

University of Central Missouri provides email services (sending, receiving, storing, and forwarding messages in a digital form using the university's network/telecommunications infrastructure) to faculty, staff, and students. The university considers communications sent to faculty, staff, and student email accounts to be official and hold exactly the same status and importance as paper documents. The university expects faculty, staff, and students to check their email accounts regularly for official communications. 


Users of electronic mail at UCM are responsible for using the services in an appropriate manner; a user's access may be denied for inappropriate conduct. Inappropriate use of electronic mail access includes, but is not limited to, for-profit communication, unlawful or malicious activities, downloading pornographic files, sending chain letters, and misrepresentation of oneself or the university. The university's electronic communications system may not be used for individual or group mailings of a solicitous/persuasive religious, commercial, or political nature.

Personal email messages and other electronic communications are not private or privileged, and are subject to interception and scrutiny without obtaining either the sender's or the receiver's permission. Personnel, criminal and/or disciplinary action may be taken against any member of the university community based on the contents of an intercepted electronic communication, should it be found to be in violation of law or university policy, including the university's sexual harassment policy.


Guidelines for announcements on the student email system have been established and published as "Student E-mail and the You-CM System", located on the University Policy web site.

The following types of messages relating to university business and activities may be sent to all users of the faculty/staff email system:

  • Public safety announcements of a critical and emergency nature and those that affect most of the campus, such as health and safety issues, a disruption in water service, a particular parking lot being closed, a street closing, etc.
  • Network/security/computing announcements of a critical nature such as virus alerts, computing system updates, notifications for change in service periods, etc.
  • Open discussion of critical/substantive issues appropriate to the university community, such as health insurance benefits, budget concerns, a name change for the university, etc.
  • The faculty/staff email system may also be used for announcements of university-sponsored events or events where campus-wide involvement is expected. Examples of these announcements include:
    • An invitation to the President's State of the University address;
    • An explanation of benefits enrollment from Human Resources;
    • A reminder of business hours changing during the summer;
    • A reminder of a Performing Arts Series event;
    • Mandatory training sessions for all faculty/staff;
    • A reminder of time sheets that are due; and
    • An appearance by an internationally-renowned speaker.

The faculty/staff email system should not be used to send out personal advertisements or general announcements to the entire user community that does not meet the above criteria. If a user is unsure if his/her message meets the above criteria, he/she should consult the Vice President, Dean, University Director, Director, or Chair of his/her area before sending the message.


All other communications not falling under the above guidelines may be posted through UCM Daily at by clicking Submit News.

Helpful Contact Information

To submit a request for a Network ID

Submit the web-based request form found at:

Computer Account Request Form


For information about a Network ID/Password

Contact the Technology Support Center at x4357


To request assistance with a feature of one of UCM's standard software products:

Contact the Technology Support Center at x4357 or


To report network, software, or hardware problems:

Contact the Technology Support Center at x4357 or


To register for a system training class offered by the Office of Technology:

Visit UCM's training calendar at


For one-on-one or customized group training sessions:

Contact the Technology Support Center at x4357 or


For questions about production computer applications:

Contact the Technology Support Center at x4357 or


To report computer network misuse, fraud, or criminal activity, contact:

Contact the Technology Support Center at x4357 or or Public Safety at x4123

Ward Edwards 0800