FAQs

General

Google Mail

Google Calendar

Drive

Groups

Security


General

How do I activate my UAH Google Apps account?
You no longer have to activate your Google Apps account. Once you have registered for classes, an account will automatically be activated for you.

How do I log in to my UAH Google Apps account?
Go to UAH's Google Apps Start Page: http://google.uah.edu and log into one of the Apps using your Charger ID and password. Alternately, go directly to a Google service and log in with your official chargerid@uah.edu email address and password. Note that this is not your firstname.lastname@uah.edu alias address.

A temporary password has been assigned in order for you to access your new email account. If you do not know the default password, please contact the OIT Help Desk. You should change the default to a secure password that you will remember as soon as possible.

If for some reason the UAH's Google Apps Start Page URL is not resolving, you can always access your Google Apps account directly using the URL: mail.google.com/a/uah.edu.

What if I already have a personal Google/Gmail account?
Your Google Apps account for chargerid@uah.edu is separate from your google.com/gmail account. They will not be combined. You will need to log in separately with each account's credentials to check email unless you choose to forward email to a single account. You can share calendars across the accounts too if you choose. For example, you can share your personal gmail calendar with your uah.edu account; thus you can see both when viewing your uah.edu account. If your private account has an @gmail.com ending you should be just fine.

What if my personal gmail account was created using chargerid@uah.edu?
Google no longer allows you to create an account that does not end in @gmail.com, However, prior to the transition to the new infrastructure for Google Apps, it was possible to create an account with the same address as your chargerid@uah.edu account to use with applications like Blogger and Picasa Web Albums. This has always caused potential problems when accessing the Google Apps Calendar, Now that the other Google Apps share accounts, it is considered a conflicting address.

What do I do with the conflicting address?
If you created a gmail account using the chargerid@uah.edu address, that personal gmail account address will need to be renamed. After the transition, Google will provide a default temporary address for you. You can either create a gmail address, assign another address that you own, or decide later to continue to use the account with its new temporary address. The temporary address is in the format chargerid%uah.edu@gtempaccount.com

How will I know when the change takes effect?
We have decided to make the transition during the first week in April so that all faculty and students will be available for the change and so that it would not occur at the beginning or end of a semester. Your Google Apps account will be transitioned to the new infrastructure the week of April 4, 2011. You will receive a notice regarding the change to your account on your next login after the transition. You will receive another notification once you accept and log in. If you use Outlook or another email client you will be notified of the change via email.

Why is this change being made?
Google is requiring this change so that it will be easier for Google Apps accounts to use the full suite of Google products. Previously two accounts needed to be used to use the products outside of the core applications. 

Do I have to change Outlook or other mail client to support this change?
No, This change does not affect any email clients.

How does this change my use of Google Apps?
After the transition, you will be able to log in to selected services using your Google Apps account. You don’t need to do anything with the Google Apps account. However, be aware that if you log into a commercial access URL such as google.com, you will need to enter your full account address (chargerid@uah.edu) when logging in, as opposed to just the Charger ID used for the Google Apps account.  Typically, if the login box is on the left it is a Google Apps account login, and if it is on the right it is a commercial URL.

Can I use the iGoogle homepage now?
No, this is a no longer a supported service by Google.

What browsers work with Google Apps?
All recent versions of major browsers including IE, Safari, Opera, Firefox, and Chrome can be used with Google Apps. Visit Google's Supported browsers page for specifics.

What services are included with my UAH Google Apps account?
Your UAH Google Apps account includes Google Mail (e-mail), Google Calendar (calendaring), Google Talk (IM/chat), Google Docs (document, spreadsheet, and presentation applications), and Google Sites (websites). Visit the Get Started with More Apps page to view a listing of other services accessible with your Google Apps account.

Why can’t I log on to other Google-sponsored services with my UAH Google Apps account?
Your UAH Google Apps username and password will only work with the services that have been turned on within the uah.edu domain. To access other Google services, you will need to apply for a “non University” account through Google.

What are Google Labs and how do I use them?
Google Labs is a collection of new ideas for features that you can try. To enable various labs use the settings for the app and go to the labs tab. Please be aware that these features are not officially "released" and can change, become unstable, or disappear at any time. If (when) a Labs feature breaks, and you're having trouble loading your inbox, there's an escape hatch. Use https://mail.google.com/a/uah.edu/?labs=0. We recommend if you have enabled any labs that you bookmark this link.

When will Google add new features to Google Apps?/Why didn't anyone tell me Google was going to change something?
Google updates their applications on a regular basis and does so without notification, so OIT is not able to let you know beforehand. You can visit (and subscribe) to Google Apps New Features Dashboard if you like. All applications should be considered Google's property and any feature requests should be directed to Google.

Is my UAH Google Apps account affected by the Privacy Policy implemented on March 1, 2012?
No. UAH has a separate contract with Google for Google Apps which takes precedence. The contract can be viewed by logging into the OIT User Services Portal and selecting the Google option.  The following is the statement issued by the Vice President of Enterprise, Amit Singh.

“Enterprise customers using Google Apps for Government, Business or Education have individual contracts that define how we handle and store their data. As always, Google will maintain our enterprise customers’ data in compliance with the confidentiality and security obligations provided to their domain. The new Privacy Policy does not change our contractual agreements, which have always superseded Google’s Privacy Policy for enterprise customers.” 

Troubleshooting

My Charger ID will not allow me to log into Google Apps. What could be the problem?
Try using the OIT User Services portal to reset (synchronize) your Google Apps password to your Charger ID password.

How do I find out what my Charger ID and/or password is?
The portal page has the ability to look up your Charger ID using your Banner ID (A#). This may help you remember your ID/password. The ID/password should be the same as you would use for ANGEL or the wireless network. If you do not know your password you should contact the OIT Help Desk (phone: 256-824-3333 | email: helpdesk@uah.edu) so it can be reset.

I changed my Google Apps password and have forgotten it. How can I reset it?
Use the OIT User Services portal to resynchronize your password. This will reset your Google Apps account password to be the same as your Charger ID password.

I set up an Outlook connection to have my Google Mail come to my Outlook client, but it is not working... what could be the problem?
Most likely, something is misconfigured in the account setup. Please thoroughly review the configuration instructions. Double-check the following:
• Did you use your entire, official email address for the account username: chargerid@uah.edu?
• Your password is your Charger ID password (unless you have changed the password in Google settings).
• Is the incoming mail server set to imap.gmail.com?
• Is the outgoing (SMTP) server set to smtp.gmail.com?
• Have you configured the encryption connection to be SSL/TLS and specified the appropriate server ports?

Google Mail

I have received several emails that indicate they are from the IT department asking me to validate my credentials. Is this related to the move to Google Apps?
NO! These are phishing emails where hackers are attempting to gain access to our systems and your data. OIT will NEVER ask you to email your password. 

I have been told that some government agencies, etc. do not consider addresses originating from places such as Google to be legitmate for official communications and will reject these messages. Will University faculty and staff have these issues?
We do not anticipate University affiliates to experience issues. While emails being sent from Google Apps accounts will be physically sent from a Google server and thus indicated in the header of the incoming message the from address will still be UAH’s domain. Whether or not emails are rejected is largely dependent on what criteria an entity is using to quarantine email. If you are aware of a particular agency that is not receiving your email, please notify the OIT Help Desk and we can investigate the situation.

Can we expect more spam in Google Mail?
Actually, you can expect less spam. Google’s spam filters are industry-leading. Please note however, as with any new service, it will differ from exisiting services. You may actually find that legitimate emails end up in your spam box. Initially, we recommend checking your spam folder more frequently and add emails to safe sender's list (mark as not spam). It is always a good idea to occasionally check your spam folder.

Why don’t my email messages display on the Start Page?
Currently, the email gadget does not support HTTPS (Hypertext Transfer Protocol Secure) which is a secure protocol that provides authenticated and encrypted communication. For your protection, UAH has elected to implement HTTPS for our domain. It is hoped that in the future this gadget may support HTTPS.

How do I stop the grouping of replies (threading messages)?
Gmail now offers users the ability to switch between conversation view and the traditional message-based unthreaded view. When a user switches to unthreaded view, messages are no longer grouped together into a conversation, and each message is shown as a separate entry in the inbox. The inbox is still sorted in reverse chronological order. In Gmail ‘Settings’, go to the new ‘Conversation View’ section, select to have that view on or off and click ‘Save changes’. Note: The mobile web-based view of Gmail will still be threaded, as will the Gmail Mobile Client app. However, if you are using a Blackberry, Windows Mobile, iPhone, or Android device, you can access Gmail unthreaded in the native mail clients of those devices using Google’s sync tools.

How can I get Outlook features to work in Google Mail?
Some Outlook features don't have an equivalent feature in Google Mail and therefore aren't available from the Google Mail interface. Visit this Google Help Topic to see what features are available and remember that these features are available to you in your Google Apps profile in Outlook, when using Google Apps Sync.

How can I get the Google Mail web interface to notify me if I have new mail messages?
If you are using Google Talk, this application can provide notification of new emails having arrived. If you have chosen to not use Google Talk, your best option will be to find and download an add-on or extension for your browser that will allow new message notifications.

How do I forward my Google mail to another email account I own?
1. Sign in to Google Mail.
2. Click the Gear in the top-right and choose Settings at the top the page.
3. Open the Forwarding and POP/IMAP tab.
4. Click Add a Forwarding Address and enter the email address to which you'd like your messages forwarded.
5. Confirm your address and click Proceed.
6. Click OK and check your other email account for a verification email from UAH Team.
7. Click to confirm your request in the email and then return to your UAH Google Mail account.
8. Click Verify, then choose Forward a copy of incoming mail to... with your email address selected.
9. Select the action you'd like your messages to take from the drop-down menu. You can choose to keep Google Mail's copy of the message in your inbox, archive it or delete it.
10. Click Save Changes at the bottom of the page.

Can I receive email in my Google mail account from other email accounts?
Google's Mail Fetcher can download messages from up to five other email accounts, centralizing all your email in Gmail. To find out how: visit Google's Get mail from other accounts webpage.

How can I change my settings so that my email from is my alias and not my official email address?
To set your alias as your default reply email address follow these steps:
1. Go to the Settings link in the top, right corner of your Google Mail.
2. Click the Accounts tab.
3. In the "Send mail as" section, click the "Add another address you own" link.
4. In the pop-up box add your alias to the email field then click the next step button.
5. In the resulting window, click the send verification button.
6. You will receive an email that contains a confirmation code and click-able verification link. Either use the code in the pop-up box or click the link to verify the request originated from you.
7. Back in the Account Settings, select the make default link next to the alias email address - this will make it your default when sending email.

Can I receive zipped files in Google Mail?
Google Mail allows you to send and receive zipped attachements as long as they meet three conditions:
1. They don't contain blocked file types (executables).
2. They are less than the maximum attachment size.
3. They are not encrypted or password-protected AND don't contain other zipped files. If the attachment is encrypted and does not contain another zipped attachment, then it can be sent and received.

What are the limitations on file sizes for my Google email account?
You can send and receive mail messages up to 25 MB in size, including attachments. Please note that you may not be able to send larger attachments to contacts who use other email services with smaller attachment limits. Google may increase this maximum attachment size.

If your attachments exceed the file size limit, you will receive message indicating the error. You could upload the attachment to Google Docs and share the file that way, or use the Google Talk client to transfer the file to the intended recipient.

Is there a directory that lists UAH students, faculty, and staff emails?
The Google delivered vehicle for creating shared contact lists does not provide a way to adhere to FERPA requirements regarding the publication of student data. OIT provides an embedded directory of faculty and staff only.
Please utilize the UAH Online Directory to find other UAH addresses, and as you send messages from your Google Apps account, addresses are automatically added to your address book.

Can I import contacts I already have into my UAH Google Apps account?
Yes. See Google's Contact Importing contacts by CSV webpage for instructions.

How do I set-up vacation messages/auto-forwarding for my UAH Google Apps account?
You can create a vacation response in your UAH Google Apps account that will automatically reply to anyone who e-mails you. Forwarding capabilities are also available within your account settings.

Can I paste a screenshot into an email that I am composing in Google Mail?
Google Mail does not support embedded images currently. You can save the screenshot as an [image] file or paste it into a document and attach the file to the email.

How can I add an image to my email signature in Google Apps?
Google Mail does not allow for images to be added to signatures. If you want to an image, you can try this workaround:
1. Go to Google labs and turn on the lab called “Canned Responses” (this will enable you to create saved text).
2. After you have enabled this, then compose a message window and insert your signature. (You might need to use the picture insert icon to actually include the image.) Use the Canned Responses link to save it.
3. When sending mail, at the end of your message just grab the signature from the Canned Responses.

Can I suggest a feature for Google Mail?
Sure. Use Google's Suggest a feature for Gmail page.

Google Calendar

How long do past events stay on my Google calendar?
Your past events remain on your calendar forever, unless you delete them. If you want to view past events, make sure you wait a few seconds for Google Calendar to retrieve them for the date you select.

In calendar, is there any way to make important events stand out on the calendar with a different or bold font, color or shading?
At this time the only way to do this is to create a calendar for important events and make it a color that stands out from your other calendar(s).

Does Google Calendar have event reminders?
Yes, by default, Google Calendar displays a pop-up reminder 10 minutes before an event. You change the reminder time by editing the settings for your calendar. You can find details in the Google's Google Apps Getting Started Guide. To receive event reminders, make sure your Calendar window is open.

Can I change the number of days that appear on my calendar?
Yes, you can specify a custom number of days. Click Settings in the upper-right corner of your Calendar window. On the General tab, select a number of days in the Custom view drop-down list.

How can I publish my calendar for others to view?
There are several options to publish your calendar. The easiest is way is to share the Calendar ID with others so that they can add it to their calendar list. Remember though, the calendar must be public or shared within the UAH domain to be viewed by others.

How do I embed a Google calendar in a website or blog?

  1. Click on the down arrow by the calendar name and then choose Share this calendar.
  2. Check the boxes for Share this calendar with others and Make this Calendar Public.
  3. Click the Calendar Details link/tab and click the link in the Embed This Calendar section.
  4. Click Customize the color, size, and other options.
  5. Make changes to the Calendar Title, etc.
  6. When you're happy with the preview, copy and paste the provided HTML into your webpage.
The More Details link display text only summaries for past appointments. The appointment creator and other details display on future appointments, which can also be added to your own calendar. This video shows the process: http://www.ehow.com/video_4462087_embedding-google-calendar-website.html.

How can I make someone else the administrator of a calendar I created?

  1. Access calendar settings for this calendar. There are at least 2 ways to do this; one is to click on the "down" arrow by the calendar name and then choose "calendar settings."
  2. Click "Share this calendar" (it's a link that looks similar to a tab)
  3. Enter the new administrator's email address in the text box
  4. Choose "Make changes AND manage sharing" in the drop-down list for Permission settings.
  5. Click the "Add person" button and save your changes

If someone shares his or her calendar with me, can I hide the calendar?
Yes, you can hide the calendar by clicking it in your list of calendars on the left of your calendar view.

What happens to my shared calendar if I am no longer employed by the University? Will others who need to access it still be able to see it?
As long as there is at least one user in active standing who "owns" the calendar, the calendar will be available to that user. So for a department/group shared calendar, make sure more than one person can manage sharing for it.

Do I have any control over the level of access that others have to my calendar when I share it?
If you share your calendar with everyone at the University of Alabama in Huntsville, you can specify whether they can see only free/busy information or all event details. You can also share your calendar with specific people at the UAH, and can give them one of the following levels of access:
• See free/busy information only
• See all event details
• Make changes to your calendar
• Make changes and share your calendar with others.

If I want to access another employee's calendar, such as my manager, does that person need to give me permission?
Yes, if you want to access another employee's calendar, that person must give you permission, by editing the settings for the calendar.

If someone shares his or her calendar with me, can I receive notifications when attendees accept invitations to that person's events?
Yes, you can set up notifications for a shared calendar. Here's how:
1. Access Google Calendar.
2. In the upper-right corner of the page, click Settings.
3. Click the Calendars tab.
4. On the Calendars tab, click the Notifications link for the calendar.
5. Choose the settings you want.
6. Click Save.

Can I invite meeting attendees who are outside of UAH?
Yes, you can send meeting invitations to any email address.

Will I get a notification if an attendee accepts my meeting invitation?
Yes, you will get a notification if reminders are turned on. You can turn reminders on, and choose whether to receive a pop-up notification or an email notification:
1. Access Google Calendar.
2. In the upper-right corner of the page, click Settings.
3. Click the Calendars tab.
4. Under My Calendars, click the Notifications link for your calendar.
5. Choose the settings you want.
6. Click Save.

Can I see a list of attendees who have accepted my invitation?
Yes, open the event details to see who has accepted your invitation.

Can I set up a recurring meeting?
Yes, Google Calendar fully supports recurring meetings. To set one up, in your meeting invitation, select an option in the Repeats drop-down list.

As the meeting host, can I change the schedule by dragging the meeting to a new time on my calendar?
Yes, if you drag the meeting to another time. Google Calendar will ask you if you want to notify your guests.

Is there a way to invite an optional attendee to a meeting?
Google Calendar currently does not include the option to specify optional attendees. As a workaround, you can indicate which attendees are optional in the Description field.

Can I edit just one instance of a meeting in a recurring meeting?
Yes. Open the instance that you want to edit, make your changes, and click Save. Google Calendar then asks you whether you want to apply your changes to just the selected meeting, all meetings, or all meetings moving forward.

Can I make a meeting private?
Yes, Google Calendar has privacy settings. In the event details, select Private so only others with Make changes to events privileges (or higher) for your calendar can see the event and its details.

Can I create "live" links in my event description?
Yes, but only if you don't let attendees edit the invitation (don't select the Guests can modify event check box). Note that, as the host, you always can edit the invitation; the links won't appear as "live" on your own calendar. However, you'll see the live links in the event confirmation message you receive.

To create a link to a website in the event description, simply type the URL, such as http://www.google.com. You can also create linked text by using HTML tags. For example, to create the link Product Info, you would use HTML code in the format <a href="www.some-url.com">Product Info</a>. If the HTML code is valid, Google Calendar hides the HTML when you save the event (but shows the text "Product Info"). It then creates the link in the invitation that attendees receive.

If I'm invited to a meeting, can I propose a new time for it?
Not directly, but there's an easy workaround. First, open the invitation and, under Are You Coming?, select Maybe. Then do one of the following:
• To propose a new time to the host only, enter your proposal in the Add a Note field.
• To propose a new time to all the attendees, click the Email guests link in the upper-right corner to send your new proposal in an email message to one or more attendees.

Can I forward an invitation to another employee?
Yes, if the meeting host selected the option to allow guests to invite others. If so, in your meeting invitation, click Add guests, type the address to which you want to forward the invitation, and then click Save. Google Calendar will ask you if you want to send an invitation to the new guest. The new guest will then always receive updates to the meeting from the host. Note that the meeting host is notified by email that you invited another attendee.

If someone outside of UAH sends me an invitation from another type of calendar, can I accept the invitation on my Google calendar?
Yes, in most cases, you can. If possible, Google Calendar inserts an Add to Calendar link in the invitation. Simply click the link, and the invitation is added to your Google calendar. Otherwise, if the invitation is in the standard .ics format (such as Microsoft Outlook and Lotus Notes invitations), you can download the .ics file and upload it to Google Calendar.

Google Docs

Are there limitations on file sizes within the Google Apps services?
Please view Getting to know Google Docs: Size limits for the latest information on size and format thresholds.

How do I limit access to documents shared with others?
When sharing documents with others, use the options on the Advanced Permissions tab. Please refer to the "Limiting Access to your Docs" section of the Google Help topic Sharing: Adding viewers and editors for more information.

Google Groups

What are Google Groups?
Google Groups are now part of the Google Apps Education Edition. This service provides an easy way to collaborate with other members of a team, class, department or division within the college. You can also share your documents and calendars with the group instead of typing each email address. Please make sure to adhere with Google Groups Content Policy.

At UAH, Google Groups are being implemented as one alternative to listservs. If you currently own a listserv, or if you just want to start a new group, go to the Google Groups Request Form to initiate the process of managing your own Google Group.

Note: Google Groups are best for two-way communication and collaboration among smaller groups within the UAH domain. If your listserv is primarily for announcements or has many subscribers both within and outside the domain, please contact oit@uah.edu to discuss alternative options.

Is Google Groups for Google Apps different from the free version of Google Groups?
Yes. The service is similar to the free version but designed to work within the educational domain. For example, we can limit the members of your group to those who have a UAH e-mail account (@uah.edu) while the free version has no defined limits. Also, we have our own Groups Directory that only shows the groups within the university domain. Another difference is that you are not allowed to upload files or pages to our version of Google Groups. However, you can do upload them into Google Documents or Google Sites and share them with your group members.

How are Google Groups different from contact groups?
Google groups are different from the groups you can create in your Google contacts -- that is, your contact groups. The primary difference is that a Google group has its own email address, so it can be shared in our Groups directory. Your contact groups, on the other hand, are only for personal use. Google groups also provide discussion archives, optional moderation, and more.

Can I still use my ListServ?
Not really. We are encouraging people to find an alternate solution. UAH’s Google Groups provides a way for the group’s manager(s) to have control over member lists and group configurations while at the same time allowing the Google Administrator to centrally keep track of all of the groups. Now that email goes directly to Google instead of being routed through UAH’s servers, you may still be able to post from your listserv but you will no longer be able to receive messages from members of the list. OIT is committed to making the transition as easy as possible. If you request the archives or a digest of your existing listserv, OIT will work in conjunction with the list manager to extract the data into one or more Google Documents that can be shared with the group.

What happens to my list’s email address?
When you request the group you will be able to enter your proposed name. If you enter the list name and it includes a –l the –l will be dropped from the group name. If you are a list manager with multiple lists, such as for a particular college, the college abbreviation may be used as a prefix for your account. For instance, the College of Administrative Services may have cas- preceding each of their group account names. If you have multiple lists and they are hierarchical (cas staff and cas faculty may combine to be all cas) These groups will be separated by an underscore instead of a dash and be in all caps to signify that it is a hierarchy. (CAS_ALL, CAS_STAFF, CAS_FACULTY). There cannot be a group name that is also an entity account name, which is merely an email account for a particular entity. If a group name cannot be created because of an entity account name, the requested name will be modified.

Who can create groups?
Anyone in the uah.edu domain can request a group, but only OIT can create a group. The Google Administrator is the owner of all the uah.edu groups. However, once the group is created, management is passed on to the group's manager or managers. Go to the Google Groups Request Form to initiate the process of managing your own Google Group.

Why can’t I create my own group and own it?
Creating a group is limited to OIT. Owning a group is limited to the Google Administrator because owners are able to change the email/web address of the group, which would cause it to stop functioning without some intervention from OIT. Additionally, owners can delete a group. If you change your mind about allowing outside address, or decide that you do or do not want an archive, or if you want to keep the group’s archive but not allow additional posting, OIT will configure these settings. However, OIT will not perform any other management tasks for your group. Managers have full control of the remaining configuration settings and member lists.

Why would I request a group?
Groups are usually used as a collaboration tool between members of a project, club, department, or college. Teachers can use groups to communicate with students. Students can use groups to reach out to other students of similar interest such as student clubs.

How do I become a member of a group?
There are numerous ways to become a member of a group. The group manager can make you a member based on membership to a previously managed list. You will automatically have access. You can join a group by going to the groups link for UAH: https://groups.google.com/a/uah.edu and either search for a group in the accessible list or browse all the accessible groups. On the right pane is the option to Join this group. Depending on the group settings you will either become a member immediately or you may need to wait for the manager to approve your membership. The group manager or qualified members can send you an invitation that you must accept to become a member of that group.

How do I access one of my Google Groups?
When you sign in to your UAH Google Mail Account, you are automatically signed into Groups (similar to Calendar, and Drive). To access Groups, just click on the Google Apps icon (nine small squares) at the upper right of your Google Mail page and select the Groups link. You can also visit the groups page directly (https://groups.google.com/a/uah.edu). The Groups page lists the groups you are a member of, and your profile and usage stats. To access a one of your groups, just click on the group name under My Groups. When you are in a group, Discussion topics are listed on the right pane while the left pane allows you to access the Google Group menu. Information About this group and Editing group membership can be accessed by the links at the upper right of the Group screen. The Discussion pane lists all the topics with a brief summary, who created the post, the date it was posted, and the number of corresponding messages within that thread. If you just want to see a listing, you can click on Topic list. You could also do a search within the group by typing keywords into the Search Box and clicking on Search this group located at the top right of your group page. The group's e-mail address is listed on the About page.

How do I post to a group?
Sign in to Google Groups Click on your group's name on My Groups panel located at the right side of the Google Groups homepage. Click the New Topic link located at the top of the page. Note: If the New Topic link is not available, the manager has selected to not allow posting on the web. You will need to post via Email. If your membership email is outside of the uah.edu domain, you will always need to email your posts.

Is there a limit on how much I can post?
Yes, there is a limit that has been posted by Google with regards to how much postings to any single group within a short period of time, number of messages a single user or computer can post. Google doesn't have an exact number that triggers the posting limits due to spam fighting purposes. If you reach the limit, you will be notified by an e-mail from Google.

How do I email to a group?
To submit a post via e-mail, just send an email to your group's email address. The subject line of the e-mail will be the title of the post, and the body of the e-mail will be the content of the post. You can get the email of the group by replying to a post, from a link in a footer if the manager has included it, or from the About this group option in the group’s homepage.

Why is my post not showing up?
Most postings will appear in seconds or up to a few minutes. However, if the group is moderated, you have to wait for the moderator to approve the posting or email before it will show in the group's discussion pane.

My email post shows up but I did not get a copy. Why?

If you send a message to a group from your email, it will show up in your Sent Mail folder but not in your Inbox. If you want a copy, put your own email address in the CC or BCC field.

How do I reply to a post?
Sign in to Google Groups. Click on your group's name on My groups panel located at the right side of the Google Groups homepage. In the Discussions list, click on the post that you want to reply to. Click on Reply link on the bottom of the posting to which you want to reply. If you want to take the discussion off-line with the person who posted, click Reply to Author. Note: If you are receiving emails from the group, you can also reply to a post from your mail account. Remember to not change the subject so that your post remains with the original thread.

Can I add and delete members?
If you manage your group, you have the ability to add and/or remove members. Some groups allow members to have the right to invite new members. However, members cannot remove members. Nor can a member add members directly -- an invitation must be sent. If you have permission, an Invite members option is displayed in the left pane under Edit my membership.

Why doesn’t my group appear in the Groups Directory?
It may be that the manager did not decide to make it available in the directory. If the manager decides to change whether the displays in the directory, you may have to wait for six (6) hours before it appears there.

I know a group exists. Why can't I find it?
The group might be restricted. Restricted groups do not show up on search results unless you are a member of the group and you are logged in. If you cannot still find the group, you might need to contact the Manager of the group.

Can I send files to the group?
Yes but you can only do it through posting via e-mail. Posting on the group’s page does not allow you to attach any files.

Can I share documents with the group?
Yes. You can share documents with all the members of the group by simply typing the group's e-mail address on the Sharing option in Google Drive.

Can anyone at UAH read the messages posted on my groups?
Group owners and managers can prevent outside access to messages and archives. You can find out what permissions are granted to whom by going to the About this group link on the right pane of the group.

Google Security

What type of encryption is used? Is it SSL?
Yes. Encrypted (TLS/SSL) connections will be enforced for all web browser sessions. All Google Apps services have the ability to be configured to require access using encryption. Encryption is also required for access to mail data by third party clients. The mobile email client also uses encrypted access to ensure the privacy of communications. Encryption is not offered on the Start Page service at this time.

How secure is Google?
Google takes security very seriously and makes extraordinary efforts to ensure the security of its servers and data centers. In fact, they employ dedicated staff to this effect. The underlying data storage technology employed by Google itself makes data theft extremely difficult. Every individual email (or file) is divided and the pieces distributed across hundreds of servers using their own proprietary file system.

View Google's Security & Privacy statement for Google Apps.

Is data scanned?
Some data is scanned in order for Google to provide high-quality services such as spam filtering and indexing (for personal searching and retrieval purposes only). The scanning and indexing procedures are automated (and involve no human interaction) and not shared with third parties. "Google does not share or reveal private user content such as email or personal information with third parties except as required by law, on request by a user or system administrator, or to protect our systems."

Where is the data stored? Is it stored centrally to save space?
Your data will be stored in Google's network of data centers, the locations of which are kept discrete for security purposes.

What is the stability of Google and what redundancy and disaster recovery do they have?
The application and network architecture run by Google is designed for maximum reliability and uptime. In fact, Google’s SLA guarantees a 99.9% uptime. All Google systems are inherently redundant by design, and each subsystem is not dependent on any particular physical or logical server for ongoing operation. Data is replicated multiple times across Google's clustered active servers, so, in the case of a machine failure, data will still be accessible through another system.

What is Google’s maintenance schedule?
The SLA allows for no more than twelve hours of downtime per calendar year. All periods of downtime will be announced at least 5 days in advance.


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