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This page will be used to share documents and other items for my master thesis about CRM 2.0.
See also the blog accompanying the thesis at http://crm2-0.blogspot.com/.
Links that I found useful during the research are shared here: Shared Google Reader Stuff

Feel free to contact me via email at Guido.Oswald@gmail.com, connect via XING or LinkedIn or follow me on Twitter.

Guido, it took a little digging to get here, but I am now onboard.  Let's have at it regarding CRM 2.0 and Guido 2.0! - Charles

Great to have you onboard the CRM 2.0 ship! I put the draft outline document into the Google Docs section of Trexico.de to be able to work in parallel on it.