Citizens Advice Trafford

Our Structure - who we are


Our Goals - where we are going 
 
Two years ago, CAT's volunteers, staff and Trustees worked together to
develop a plan to meet the challenges of the future.
 
Our new business strategy has five key themes:
  • Focusing our work on helping those in greatest need
  • Improving our accessibility
  • Improving our campaigning and social policy work
  • Improving the skills of our volunteers, staff and trustees
  • Putting CAT on as sound a financial footing as possible
These will be our key areas of work and everything that we do will contribute to 
one or more of these themes.



Our Aims and Principles

The Citizens Advice service aims:
  • To provide the advice people need for the problems they face.
  • To improve the policies and practices that affect people’s lives.
Our service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
 
The following four principles are core to all that we do:
  • Independent - we will always act in the interests of our clients', without influence from any outside bodies. 
  • Impartial - we don't judge our client's or make assumptions about them. Our service is open to everyone and we treat everyone equally. 
  • Confidential - we won't pass on anything a client tells us - or even the fact that they have visited us - without their permission. 
  • Free - no-one has to pay for any part of the service we provide.