Third Party Contacts 

All items in red are are for Citizens Advice use only and are NOT to be given out to clients.

If you find an incorrect number please tell your supervisor who will feed it back to admin.

Benefit

PublicPrivate  
DWP NW Complaints Team 
Merseyside District Office
Cressington House
249 St Mary’s Road
Liverpool L19 0NF
For full details of complaints procedure and other email address' see North West DWP Complaints Procedure
northwest.complaintsresolutionteam1@dwp.gsi.gov.uk
DWP visiting team
T:0800 917 9149
To refer a vulnrable adult for a H/V use DWP Visiting Service Form
T 0121 410 8016
F 01792495818 - please send before 4pm
VisitingNorthWest.BookingTeam1@DWP.GSI.GOV.UK
Jobcentre Plus Birkenhead BDC
Post Handling Site B
Wolverhampton
WV99 1FZ
Escalation Number for postcodes
M8/9/11/15/16/17/18/31/32/33/41

Jobcentre Plus Bolton BDC
Post Handling Site B
Wolverhampton
WV99 1SA

General
T 0845 608 8531


Escalation/ESA/Vulnerable Case Officers 
Postcodes for all above include
M1/2/3/4/12/13/14/19/20/22/23


JCP Partnership Managers 

Local Authority Hub

PM Name

Telephone No. (incl mobile)

Office Location

Email Address

Bolton LA / Bury LA / Wigan LA

Nicola Freaney

07909 897771

01942 752126

Wigan

nicola.freaney1@dwp.gsi.gov.uk

Penny Applegate

07917 090136

Bolton JCP

penny.applegate@dwp.gsi.gov.uk

Anne Gent

07920 274428

Bury

anne.gent@dwp.gsi.gov.uk

Oldham / Rochdale/ Stockport / Tameside LA

Vivien Robinson

07827 083426

Ashton under Lyne/Oldham

vivien.robinson1@dwp.gsi.gov.uk

Molly Brown

01706 705049

07833 482775

Rochdale

molly.brown@dwp.gsi.gov.uk

Jenny Stanton

0161 429 2108

07818 011707

Stockport/Oldham

jenny.stanton@dwp.gsi.gov.uk

Salford LA     

Manchester LA

                     Trafford LA

Julie Wills

07976 017634

Worsley JCP

julie.a.wills@dwp.gsi.gov.uk

Chris Hulse

07768 504748

Newton Heath /Cheetham Hill

christine.hulse@dwp.gsi.gov.uk

Ian Mitchell

07779 357214

Stretford JC

ian.mitchell4@dwp,gsi.gov.uk

Hyde Benefit Centre
Post Handling Site B
Wolverhampton
WV99 1SJ

To escalate/discuss local issues
Jobcentre Plus - Altrincham
Roberts House
Altrincham


Jobcentre Plus Stretford
Arndale House
Chester Road
Stretford 
M32
9ED

Parveen Briscoe - Manager
T:0161 253 8550
Shaun Johnston - Deputy
T:0161 253 2472

Kevin Patterson - Manager
T:0161 253 8520
D Coffee - Deputy
T:0161 253 8506

Pensions Service
PO Box 15
Chester 
CH70 8BG
See CABlink for numbers and escalation issues
Pension WiseT 030 0330 1001
Monday to Sunday 8am to 10pm

Trafford Benefit Section
Trafford Council
Benefits Section/FInancial Services
PO Box 542
Sale
M33 0GD

T 912 1036/2356

Altrincham & Sale          2371
Old Trafford & Stretford  2371 
Urmston                        2371

Trafford Carers Centre 
19B School Road
Sale M33 7XX
 
Trafford Welfare Rights 
1 Waterside Plaza 
Sale 
M33 7BS

Adviceline 
M-Th 9:30-12:30
0161 912 2735
Jane Hobson T 912 2736 
                   T 912 5038
Trafford Housing Trust (THT)

THT have welfare rights officers that can assist tenants, leaseholders & staff. You need to email

welfare.rights@traffordhousingtrust.co.uk
to make a referral.

Universal Credit For answers to local issues
(not individual claimants you can email
gmcc.universalcredit@dwp.gsi.gov.uk>

Someone from the  District team will
respond to the questions received.
                                          

Consumer

OrganisationPrivate

Energy CompaniesContact Telephone Numbers

Trafford Trading Standards
T 0161 912 3377
TS Manager John Owen 
0161 912 3812 via ASM

                                                                                                                  

Debt 

OrganisationPrivate

 A-Z List of CreditorsCABLink - Creditors contacts and information 

Child Support Agency

Contact Details
T 0345 713 3133
T 045 713 8943

Jacobs 
4 Europe Boulevard 
Birkenhead
Merseyside
CH41 4PE

T 0151 650 4800
F 0151 650 4999
info@jacobsbailliffs.co.uk
Alyn Lewis, Business Partnership Manager
al@jacobsbailliffs.co.uk
T 0151 650 4979
M 07734 811086

Paul Kelly, Client Services Manager
PK@jacobsbailiffs.co.uk
T 0151 650 4988
M 07973 976813

David Cornes. Partner
dc@jacobsbailiffs.co.uk
T 0151 650 4994
M 07971 164665

Jacobs/CAB/protocol 

Marston
Stamford House 
NorthendenRoad
Sale 
M33 2DH

Toni Fleming Supervisor
T 0161 968 3392

Charlotte Yarwood Senior Admin


Newlyns 
Batchworth Place
Church Street
Rickmansworth
Herts 
WD3 1JE

Client liason Officer-Raveena Patel-01604 625134
Client liasion Team T 01604 620400
clientteam@newlynplc.co.uk

Alison Page Client Manager
M 07850 058652
apage@newlynplc.co.uk

John Clarke Manager

Protocol - Same as Jacobs 28 day hold following contact from CAB

Pay Plan 
To view the criteria
To make a referral


IVA/Trust Deed adviser line :0800 3161 887 M-F, 9-5
Secure referral link

https://introducers.payplan.com/company/CABtrafford2015

Phoenix
PO Box 39
Wallington
SM5 2WU

T 0844 824 3884
F 020 6947 3322

 
Trafford Council Recovery & Benefits Overpayment
PO Box 65
Sale 
M33 6BY

Group number 912 2223

Nicola Beebe Recovery Manager
912 2255

Trafford Housing Trust

DRO Approved Intermediary Christina Higham
For THT tenants/Leaseholders & staff only
T 968 0388 or c
hristina.Higham@traffordhousingtrust.co.uk

debt.advice@traffordhousingtrust.co.uk

Rossendales
Wavell House
Holcombe Road
Helmshore
Rossendale
BB4 4NB






 
Employment - (Information Pending) 

OrganisationContact
 
 

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 Housing

Organisation Private

Irwell Valley HA
Emma Huyton - Financial Inclusion Officer
T 01204 454911 F 01204 454946
emma.huyton@irwellvalleyha.co.uk

For court cases or eviction stage
Sale, Timperley and Bowden Vale Tenants
Lisa Gregory - Enforcement Officer 
T 01204 454923

South M/Cr, Flixton & Stretford Tenants
Natalie Steele - Enforcement Officer 
T 01204 454904
T:01942 774198

Broomwood Community Centre
Manchester Road
Timperley
WA15 7JU
Tue & Fridays  9.30 -12.30

Partington Library
Central Rd
Partington
M31 4FY
Wed & Thursday 9.00-12.30
 


Immigration

PublicPrivate 
Bolton CAB

159 Princess Road 
Moss Side 
Manchester 
M14 4RE

T 01204 372 159


 
Manchester Associates Legal Services

412 Barton Road 
Stretford 
M32 9RW

T 0161 865 0177
No website

 
Greater Manchester Immigration Aid Unit
129 Princess Road 
Moss Side 
Manchester 
M14 4RB

T 0161 868 0777

 

Law

 Organisation

 Private

Out There
Supporting Families of Prisoners

2a Pownell Street
Old Trafford
M16 7QQ
outtherefopa@yahoo.co.uk
T:0161 232 8986
www.outtheresfop.co.uk

 

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Mental Health 

OrganisationPrivate 

BlueSci
Broome House 
54-56 Seymour Grove 
Old Trafford 
M16 0LN
Every Thu 
1.30-3.30

Altrincham Hub
Pownell Road
Altrincham 
WA14 2SZ
Every Tues 
10.30-12.30
 
Trafford Mental Health Advocacy 
OaklandHouse
Talbot Road
Old Trafford
M16 0PQ

Carol Walmsley 
Mental Health Advocate
Office hours M-Th 9-4

T 0161 877 4330

tmhas@vcatrafford.org

www.vcatrafford.org/tmhas

 

  
Relationship