RETURN POLICY 

AL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA)

Toys2u provides returns for all items < except Best Buy/SALE/Discounted items

  • Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

  • Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.

  • All return must include the INVOICE SLIP . You may reprint it under your Account.

  • The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days .

  • All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.

  • All returns will be in store value Credit note Voucher


Return Reasons due to;

(i) Unsatisfactory Items - Return/exchange shipping costs for below mentioned descriptions to be borned by Buyer

    (a)Item does not fit

(b)Do not like the item

(c)Quality not up to expectation

(d)Color variation from product photos, e.g. fuschia vs red

(e)Slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements,etc

(f)Slight size variation of within ±3cm on measurement

(g)Minor imperfections, e.g. loose threads, crease marks and etc

(h)Self-inflicted damage or cut to the product.

(i)Customer's subjective opinions on product quality and preference. (inner lining torn, inner ribbon loop torn, etc)

(ii) Defective Items - Return/Exchange shipping cost to be borned by Toys2u if item torn or item with big stained.  Reasons for above mentioned (d-i) are NOT considered as defects

  • Sales items may have slight defects/color discrepancies /measurements discrepancies and are strictly not returnable.

  • The return parcel is under customers' responsibility and Toys2u is not liable for any any lost return parcel/ additional taxes incurred for return parcels.


Return your items to the address below :


Toys2u

Block i-7-5, Setia Walk, Persiaran Wawasan,

47160, Puchong, Selangor

*Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee of RM5(Malayia), RM10(out of Malaysia).

*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.

*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.