SUMMARY OF QUALIFICATIONS
 
•  Versatile professional with a strong background in sales, customer service and management.   
•  Possesses strategic planning, marketing and new business development expertise.
•  Multi-lingual individual with the proven ability to develop and lead high caliber teams to achieve goals and
drive revenue.   
 
CAREER HIGHLIGHTS
 
LEADERSHIP/MANAGEMENT
•  Coordinated  and managed  a  team of up  to 4 Hermitage Hotel  account  executives,  constantly monitoring
their performance and offering guidance for improvement.
•  Built, led and motivated a top-performing sales team for Hamilton House; efforts led to 20% sales increase
over previous year.
•  Facilitated training for new employees of Labor Ready.
 
SALES
•  Awarded for producing top sales in the state for Labor Ready and ranking top 30 in the nation out of 1,200
peers;  increased new accounts  from $40,000  to $150,000 within  three months and  secured an average of
two new accounts every day.
•  Performed  in  the  top  three out of 7 Account Executives  in  the area  for  the Hermitage Hotel by attaining
130% of personal quota to play a key role in hotel improvement from 60% of quota to at least 125%.
•  Achieved highest sales in district as Account Executive with Bank of America; attained a 95% closing rate
and delivered four to five times the monthly quota.
•  Utilized an effective marketing strategy based on Todd Duncan’s sales training program.
 
CUSTOMER SERVICE
•  Contacted top 25 accounts on a daily basis for Labor Ready, which directly contributed to increase in net
profit from $16,000 per week to between $40,000 and $50,000 weekly.
•  Maintained  a  high  customer  satisfaction  rating  at  Hermitage  Hotel  fueled  by  effective  follow-up  and
relationship-building.
•  Establish  and  maintain  strong  customer  relations  by  accurately  analyzing  requirements,  consistently
delivering results and rapidly resolving issues.
 
PROFESSIONAL WORK HISTORY
RESIDENCE INN BY MARRIOTT – Chicago, Illinois  2006 – Present
Corporate Recruiter/Outside Sales Manager
BANK OF AMERICA – Nashville, Tennessee  2002 – 2006
Sales Account Executive
HERMITAGE HOTEL – Nashville, Tennessee    1998 – 2002  
Senior Sales Account Executive
LABOR READY – Nashville, Tennessee    1997 – 1998
Branch Manager
HAMILTON HOUSE – Nashville, Tennessee    1994 – 1997
General Manager
 
EDUCATION  
MOSCOW STATE TECHNOLOGICAL UNIVERSITY – Moscow, Russia  1992
Master of Arts, Economics
Bachelor of Arts, Business
 
English as a Second Language Certification – Vanderbilt University, 1994