EDTEC 685 - Assignment 2

Zoom 3000 Performance Analysis


EDTEC 685 Information & Instructional Technologies for Organization - Fall, 2007

Prepared by: Susan Lulee

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Zoom 3000 Performance Analysis

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Introduction

 

The purpose of this plan is to outline an approach for problem analysis data gathering to discover why employees of Zoom3000 are not transferring green policies and procedures into their home lives. Five stages of data gathering process will be implemented to look for barriers and opportunities from previous practices including interviewing sponsors, executives, experts, and exemplary employees; reviewing existed records for previous training and literature; survey, etc.

Stage of Analysis

Following table shows the sources of data or information, questions to ask, and strategies for data gathering.

Stage One

Sources:

Sponsors

 

Strategy:

Interview

Questions to Ask:

1.     Do you want to invest in employees’ green living policies?

2.      Do you think that achieving organizational objectives and a remarkable market place requires a green approach?

Stage Two

Sources:

Extant data (Zoom3000 policies and procedures)

 

Strategy:

Document review

 

Questions to Ask:

1.      What policies and procedures related to green living have been used?

2.      Is there any different result existed in recent green-living survey between different departments or branch locations?

Stage Three

Sources:

Experts (consultants and instructors hired)

 

Strategy:

Interview

Questions to Ask:

1.      How will you score employees’ belief in green living?

2.      What barriers or opportunities regarding employees’ green-living outside of work have you observed from your past practices?

3.      Would you please describe the most successful training course or project on green living that you have done? What significant changes in green behavior did you observe before and after the project?

4.      What strategies, actions or tips would you suggest to get employees living green?

Stage Four

Sources:

Employees; exemplary employees

 

Strategy:

Survey (multiple choice, open question, Kirk scale); observation; interview

Questions to Ask:

1.      To what level do you believe that an individual’s choice really affects the environment?

2.      How do you score your willingness to live green at home?

3.      What are the main barriers keeping you from living green outside of work?

4.      Will you gain praises or credits for practicing green living outsideof work?

5.      Will your families or friends support your green-living practices?

6.      How do you score your level of skills and knowledge for living a green life outside of work?

7.      Do you consider green living expensive or inconvenient?

Stage Five

Source One:

Literature

 

Strategy:

Document review; other companies’ practices; researches

 

Questions to Ask:

1.      What does the literature say about green living?

2.      What are the most typical barriers to success in employees green living?

3.      What successful practices in getting employees to live green can be found from other companies?

4.      Is there any other research on green living that is applicable?

 

Stage Six

Source One:

Supervisor (Kang and others)

 

Strategy:

Interview or survey

 

Questions to Ask:

1.      How will you score employees’ belief in green living?

2.      What do you think are the top five reasons that keep employees from living green?

3.      Please prioritize barriers regarding employees’ green-living outside of work that you have observed from your past practices.

4.      Please prioritize opportunities regarding employees’ green-living outside of work that you have observed from your past practices?

5.      How can you support employees who want to live green?

6.      How can the organization support you in doing so?

7.      What would need to change to allow you to support employees?

Source Two:   

Executives, managers (Saito, Cortes, Marshall, Narayan, managers of HR and other department)

 

Strategy:

Interview

Questions to Ask:

1.      Why do you want your employee to live green now?

2.      What are key benefits to the company if employees live green?

3.      What have you done to encourage employees to live green?

4.      Why do you think that achieving organizational objectives and a remarkable market place requires a green approach?

5.      What optimal changes do you want employees to make?

 

Success Factors

Because response ratio and quality are key factors to survey success, I will

  • ask an executive to make a pre-survey call for encouraging participation.

·         request for support from senior management to display survey questionnaire or survey notice on the Home page of Zoom3000 intranet. Whenever employees login to the Home page, an automatic reminder will pop-up to urge employees to complete the survey as soon as possible.

·         submit intermediate survey and interview summaries to Alejandro to share findings with him, confirm information revealed, and seek continued supports because organizational support is also a very important success factor.

  • Activate push feature in survey tool so that questionnaire will be sent to non-participants.