FAQs

Technical FAQ (BETA)


  1. Compatibility

    1. I already have some low-speed devices in my home that use the powerline for communication.  Will the surestreamer cause them to malfunction?
    2. I already have a network of powerline adapters.  Will any powerline communications  adapter work with them?
    3. Which versions of the Powerline Communication standard does surestreamer support?
    4. What version of software (minimum) is required on the HomePlug AV units in my powerline network?
    5. Does you required any third parties software for surestreamer to work?
    6.  
  2. Upgrades

    1. Can Surestreamer be use as I upgrade the on my powerline communication (PLC) adapter?


  3. Isolators

    1. Will Surestreamer  affect the performance of any of the appliances to which it is attached?
    2. Will the Surestreamer work with any appliance?
    3. Can I use the isolator in place of a surge surpressor?
    4. Where should I locate the Surestreamer?

  4. Other

    1. My adapter feels warm to the touch. Is this normal?
    2. Will the HomePlug AV network interfere with my ham radio or other electrical devices?

Limitation 

Common problems that cannot be overcome but can be improved with Surestreamer:
  1. Transfer-rate too low, due to wiring conditions – transfer-rates can now be improved by simply adding a Surestreamer between the wall-outlet and the PLC-adapter setup sharing power with other devices.
  2. Transfer-rate too low, due to other noise-generating or signal-attenuating equipment – this can now be improved by adding a Surestreamer filter between power-supply and such noise-generating or signal-attenuating equipment.
  3. Other devices, such as a touch-dimmer lamp, could not function normally after PLC-adapters were installed – this issue will go away when such a device is fed through a Surestreamer filter.
  4. Connection could not be established, due to different circuit-DB – adding a Surestreamer bridge will help improve this situation.
  5. Air-wave pollution, causing interference to other radio-users – theoretically, when Surestreamer helps to achieve better transfer-rates which leads to better SnR, PLC-adapters do not need to transmit at higher power, thus reducing radio-interferences & generating less heat too! 



ANSWERS:

Compatibility
  1. No, surestreamer is a passive device. It doesn't consume power & use active electronic component.
  2. Yes, so far surestreamer have been proven to work inter-compatible with powerline communications adapter from different brands such Aztech, Western Digital (based on Homeplug AV) and Panasonic BL-PA100KTA (based on HD-PLC) and Universal Powerline Association (UPA) devices.
  3. Surestreamer support Homeplug, HD-PLC, Universal Power Association (UPA) and future G.hn standard.
  4. No, surestreamer does not required software to work. 

Upgrades
  1. Yes.

Isolators
  1. No. surestreamer will not give decrease of performance to any appliance but enhanced the performance of your powerline communications adapter.
  2. Yes, if powerline communications together embedded with surestreamer.
  3. No. As surestreamer already hard wired with proven surge protection / lightning isolator technologies - therefore no extra surge protector required because typical surge protector cause drop in performance.[– this is a non-issue when Surestreamer is employed between wall-outlet and adapter with connected equipment like PC, set-top-box and network devices.] 
  4. Surestreamer should be located first contact to the wall (depends on models - some model has dedicated outlet for powerline adapter).

Other
  1. Chipset in the powerline communication adapter will try to find the optimize frequency to transmit signal as more noise introduce into the circuit, additional power is required to boost it signal therefore cause heat to the surrounding.
  2. theoretically, when surestreamer helps to achieve better transfer-rates which leads to better SnR, PLC-adapters do not need to transmit at higher power, thus reducing radio-interferences & generating less heat too! 

Common problems (limitation) annot be overcome or improved, even with Surestreamer:

  1. Latency issues, due to too many PLC-adapters being in the network – such issues may slightly improve when transfer-rates improve but not beyond such limitations.
  2. HomePlug adapters could not establish connection with HD-PLC or UPA-adapters – such issues will only resolve if they adopt a common standard!