If you want to get help immediately (for example, to solve an AV issue interrupting a class or meeting):
  1. The Best Way: chat with via your SU Google email account, or click the "Chat" link in the word bubble above when it says "Available."
  2. The Second-Best Way: click on "Report an Issue" in the menu to the left.
  3. The Third-Best Way: call the Media Services office at 540-665-4551.
  4. The Fourth-Best Way: send an email to
For all other communications, please use the forms in the menu to the left.

Trying to reach Institutional Computing? Visit

Recent News

  • Use Command-F1 to quickly switch between mirrored and non-mirrored displays
    Looking for a really fast way to switch between mirroring (same on both screens) and extended desktop (one screen becomes an extension of the other, when mirroring is off) modes when using more than one display with your Mac?  Simply use Command-F1 keyboard shortcut.

    How to do this:
    • Hold down the Command key
    • While holding Command, press F1
    • Let go of F1
    • Then, let go of the Command key.
    This instantly switches mirroring on/off.  This is useful if, for example, you've connected your MacBook to an external display (like a projector, monitor, or TV) and you want to see the same thing on both screens, but after connecting the Mac to the projector/TV/monitor, you only see a desktop background image (like this) on one of the screens.

    You can also turn mirroring on and off in System Preferences, or, you can add a Displays menu to your menu bar and turn mirroring on/off from the menu (click here to see how), but Command-F1 is the quickest way.
    Posted May 25, 2011, 10:43 AM by Shanon Doah
  • Death by PowerPoint
    About a milling presentation are going on right now around the world; 50% of them are unbearable [unscientific estimate, but probably true].

    Learn how to not bore your audience to death.  Check out one of the most famous slideshows on the internet: Death by PowerPoint [ironically, the information is delivered as a PowerPoint presentation].
    Posted Apr 5, 2011, 9:18 AM by David Chavez
  • Written version of the video tutorial on screen recording with voice narration
    Posted Mar 9, 2011, 1:32 PM by David Chavez
  • How to rip DVDs with Handbrake

    So, you've got a whole shelf of home movies, field research video, or other precious video recordings on DVD, and you want to save them to your computer for watching, editing, backup, etc.  Handbrake, the fantastic and completely-free DVD ripping software, has you covered.  But, maybe you've been hesitant to try Handbrake because you're not sure which options to use.  Click here to read an excellent post (including text instructions and video instructions) from Lifehacker walking you through ripping a DVD in Handbrake step-by-step.
    Posted Mar 2, 2011, 8:11 PM by David Chavez
  • New Polycom portable video teleconferencing system debuts on main campus
    A new Polycom HDX 6000 video teleconferencing (aka "VTC" or "videoconferencing") system was used for the first time on main campus last week.  The new HDX 6000—together with VTC equipment at NVC and (thanks to Institutional Computing staff) a vastly improved high-speed network connection at NVC—allowed faculty from the Northern Virginia and Winchester campuses to converse and participate simultaneously in a Lunch and Learn faculty development session.  The HDX 6000 codec (main unit), EagleEye camera, and microphone are mounted together with a beautiful 46" NEC professional LCD display on a heavy-duty portable cart for use throughout main campus.  If your department would like to hold a simultaneous meeting with groups of people at both main campus and NVC (or main campus and HPB, or main campus and another location) in which personal-computer-based video chat solutions like Skype/iChat/Google-Voice-and-Video-Chat might not be sufficient, visit and click on "Equipment and Help Request."  If you're interested in holding a videoconference between SU campus locations, submit the request at least 1-2 weeks ahead of time and email for recommended rooms before you book a room.  If you're interested in holding a videoconference between SU's main campus and a non-SU location, submit your request at least two weeks ahead and email so that Media Services can work with you on additional details.
    Posted Feb 22, 2011, 2:24 PM by David Chavez
Showing posts 1 - 5 of 12. View more »

Media Services helps faculty, staff, and students select, obtain, and use the appropriate audio-visual/multimedia equipment and services in support of teaching and learning.  Our goal is to make AV technology easy and transparent.  On this site, you can chat with us live, read and watch online help resourcesrequest equipment or live helptell us about a problem with equipment or services, request an appointment to sit down with someone or have a group training session,give us feedback, or learn more about Media Services.

685ix thumb leftSpeakersSMART Board interactive display overlay

SMART Podium ID350 in use for higher ed         File:Canon HF10 LCD side.jpg