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Student Complaint Policies and Resolution

The New York Academy of Art makes every effort to resolve student complaints using policies and procedures outlined in the current Student Handbook. To comply with the regulations required under Title IV of the Higher Education Act of 1965, the Academy provides the following information to current and prospective students.

Institutions participating in federal aid programs must be legally authorized to operate within the state of location. Title 34 CFR §600.9 requires states to have a "process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws." Title 34 CFR §668.43(b)requires that institutions:

make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution's accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint.

If an issue cannot be resolved by the Academy, students may file a complaint with their respective State Licensing Authority. These agencies should be contacted only after the student has registered a complaint using the Academy's stated internal procedures and has not received a response to the request for resolution. Contact information for all states, districts and territories is listed in the pdf below.

Unresolved complaints may also be filed with the Academy's accrediting agencies, once all other avenues have been exhausted.

Middle States Commission on Higher Education
3624 Market Street
2nd Floor West
Philadelphia, PA 19104
(p) 267.284.5000
National Association of Schools of Art and Design (NASAD)
1250 Roger Bacon Drive
Suite 21
Reston, Virginia 20190
(p) 703.437.0700

New York State Board of Regents
Office of College and University Evaluation
Attention: Accreditation
State Education Department
89 Washington Avenue, 5 North Mezzanine
Albany, NY 12234
(p) 518.474.1551
(f) 518.486.2779