Brunswick Community College Student Portal

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In case of technical issues, please check here for information.

Be sure to read the password information at the end of this page!

Beginning of the Semester Notes:

New students:
  • May access Self-service and Email as soon as their username is active.
  • May log into Moodle on the first day of their first class, but not before.
  • Should change their password using the directions at the end of this webpage. Be sure to follow the password requirements listed below (be sure to only use one of the four special characters listed!)

Returning students:
  • May change their password using the Password Management Tool by choosing the Reset Password option on the Password Setup and Reset page.

REMINDER - Passwords expire every 90 days and must be unique.


Use your BCC campus username and password to access Moodle, Email, and Self-Service.

Click on the following links to access:

Password Reset and Change (opens in new window) **Be sure to follow the directions at the end of this page to reset your password**
Self-Service Tutorials

Single password is here!!!!
IMPORTANT:  Students will only have to remember one password to access Moodle,Self-Service, campus computers, and email.  
The standard username format is the first four letters of your first name (all lowercase) and the last five numbers of your student ID (Datatel/Colleague) number. 
  • If you have difficulty with the steps below, please contact for assistance.
IMPORTANT:   Do I use the CHANGE or RESET option to set a password? 
  • If you do not know your password or it has expired, use the RESET option.  (You will need to know your 7-digit student ID number)
  • If you know your password and it is still active, you may use either the CHANGE or RESET option. 
Follow all steps below to set up your new password. 
  1. Click on Password Setup and Reset  (opens in new tab)
  2. Those setting up a password for the first time should use RESET PASSWORD.
    1. Also, if you do not know your password, your password has expired, or you have forgotten it, you must use the RESET PASSWORD option.  
    2. In order to use the reset option, you will need to answer three pre-set security questions.  You will need to know your student id number (including leading zero), your six-digit birthday, and the last four numbers of your social security number. 
    3. Your student ID number may be found (1) on your schedule, (2) embedded in the number on the back of your DolphinCard, (3) by logging into Self-Service (listed as College ID or  Datatel number under your Student Profile).
  3. If your password is still active and you remember it, you may use "Change Password."
  4. If you wish, you may add additional security questions to the three listed.  However, the answers are case sensitive and you must remember them.
  5. The requirements for a valid password are:
  • Between 8 and 10 characters
  • Cannot use more than 2 consecutive characters from your username
  • Must begin with a letter or number
  • Must contain:
    • One of the characters shown on the right.   Do not use any other special characters.
    • English uppercase letters
    • English lowercase letters
    • Numbers between 0 and 9
    the slash, dash, underscore, and exclamation mark special characters (/-_!)

  • If you try three times to reset your password without success, you will be locked out for 30 minutes.  If you are locked out, please wait the 30 minutes and try again.
  • If the password you are trying to use does not meet all the requirements, you will see the following error message: ERROR: The server is unwilling to process the request.
  • When changing passwords, there is a time delay before the new password is available in email.
*If you experience problems, send an email to or stop by the BCC Distance Learning office in room A-212.  (updated July 16, 2021)

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