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New students:  Logins for Moodle will be available January 8.  Email is available now. 

Check here for information in case of Moodle problems.

Be sure to read the password information at the end of this page!

All Students - Email password:
    IMPORTANT - the email password does not "sync" until you change your password. If you cannot remember your student email password, simply change your password for Moodle/WebAdvisor and your email password will be changed as well.

Spring 2018 Notes:

New students:
  • May access WebAdvisor and Email as soon as their username is active.
  • May log into Moodle on the first day of their first class, but not before.
  • Should change their password using the directions at the end of this webpage. Be sure to follow the password requirements listed below (be sure to only use one of the four special characters listed!)

Returning students:
  • May change their password using the Password Management Tool by choosing the Reset Password option on the Password Setup and Reset page.

REMINDER - Passwords expire every 90 days and must be unique.


Use your BCC campus username and password to access Moodle, Email, and WebAdvisor.

Click on the following links to access:

Getting Started with Self-Service (opens in new window) 

Single password is here!!!!
IMPORTANT:  Students will only have to remember one password to access Moodle,WebAdvisor, campus computers, and email.  
IMPORTANT:  To use the password tool, you must know your BCC username and, for first time users, your temporary password.  If you have previously set your password, use your existing password or security questions to access the tool.
The standard username format is the first four letters of your first name (all lowercase) and the last five numbers of your student ID (Datatel) number. 
The standard format for the temporary password is
  •  The first two letters from your last name plus your six-digit birthday.  (Example: Thomas Smith's username is thom12345 and his birthday is September 2, 1990 - his temporary password would be Sm090290 )  NOTE:  the first letter of this password is capitalized; the second is not.
  • If your username/password does not work, please contact for assistance.
Follow all steps below to set up your new password. 
  1. Click on the "Password Setup and Reset " link above
  2. Click on "Change Password" or "Reset Password" to create your new password.  The password must meet the following requirements:
  3. If your password is still active and you remember it, you may use either the change or the reset option.
  4. If your password has expired or you have forgotten it, you must use the RESET option.  In order to use the reset option, you will need to answer three pre-set security questions.  You will need to know your student id number (including leading zero), your six-digit birthday, and the last four numbers of your social security number. 
    1. Your student ID number may be found (1) on your schedule, (2) embedded in the number on the back of your DolphinCard, (3) by logging into WebAdvisor or Self-Service (listed as College ID or  Datatel number under your Student Profile).
    2. If you wish, you may add additional security questions to the three listed
  5. The requirements for a valid password are:
  • Between 8 and 10 characters
  • Cannot use more than 2 consecutive characters from your username
  • Must begin with a letter or number
  • Must contain:
    • One of the characters shown on the right.   Do not use any other special characters.
    • English uppercase letters
    • English lowercase letters
    • Numbers between 0 and 9
    the slash, dash, underscore, and exclamation mark special characters (/-_!)

  • If you try three times to reset your password without success, you will be locked out for 30 minutes.  If you are locked out, please wait the 30 minutes and try again.
  • If the password you are trying to use does not meet all the requirements, you will see the following error message: ERROR: The server is unwilling to process the request.
  • When changing passwords, there is a time delay before the new password is available in email.
*If you experience problems, send an email to or stop by the BCC Distance Learning office in room A-212.  (updated October 23, 2017)

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