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 IBM ServicePac for Remote Support

When it comes to installing and maintaining your systems, devices and software environment, you need precise information and fast answers to complicated questions. IBM technical specialists provide expert support, and can help reduce the complexity of implementing your hardware and software solution.

  • Comprehensive remote technical support for servers, storage, operating systems and applications
  • Toll-free access to live technical experts
  • Fast, precise answers and problem resolution
  • Single source for hardware, software and support issues
  • 90-day, 1-year, 3-year or 5-year only agreements. Will not automatically renew. Cannot be prorated, refunded or transferred
  • Availability: USA
Scope of Service

Assistance with
  • installation, usage, and configuration questions
  • questions regarding IBM Supported Product publications
  • diagnostic information review to assist in isolation of a problem cause
  • code-related problem questions for known defects, available corrective service information and program fixes
Support coverage hours
  • Critical problems (severity 1) -- 24x7 -- 24 hours a day, seven days a week, including national holidays
  • Non-critical problems (severity 2,3,4) -- 9x5 -- 8 a.m. to 5 p.m. in the local time zone where you receive the Service, Monday through Friday (excluding national holidays)
SG Admin,
Sep 20, 2011, 11:37 PM