A cinematic story of the power of customer service.
In Short: How you treat customers matters.
The clothes, backdrops and effects are a bit dated, but it's golden information.
In Short: ASAP: Apologize sincerely, immediately and with action. Sympathize and empathize. Accept responsibility of the situation as a representative. Prepare to help.
What not to do with customers.
In Short: Don't be a mean little girl.