Hardware and Software Support


Stern IT Supported Hardware and Software


 Student Laptop Support
Full Support
Unsupported
Stern Supported Software
 Deskside Support
Full Support
Stern Supported Software
Full Support
Unsupported


I. Student Laptop Support


1. Stern’s Supported Services:
Stern Google Suite via IE or Firefox
Wireless network connectivity
Printing via Papercut
Apps@Stern via IE or Firefox
Stern web applications via IE or Firefox 

2. Stern Supported Hardware:

Full Support:

Dell  Latitude E7470 - Stern Recommended Notebook

Intel® Core™ i7-6600U (Dual Core, 2.6GHz, 4MB cache)  Windows 10 Professional, 64-bit, English 8GB (1x8GB) 2133MHz DDR4 Memory M.2 256GB SATA Class 20 Solid State Drive (400-AHCC) (14.0") HD (1366x768) Non-Touch Anti-Glare LCD with Camera/Mic (391-BCFM) Primary 3-cell 37W/HR Battery 65W AC Adapter Intel Dual Band Wireless 8260 (802.11ac) W/ Bluetooth Pro Support Plus : 4 Years

Dell  Latitude E7450 - Stern Recommended Notebook

Intel® Core™ i7-5600U Processor (2.6 GHz, 4M Cache) Windows 7 Professional, No Media, 64-bit, English 8GB (1x8GB) 1600MHz DDR3L Memory 256GB Solid State Drive Mini-card 14.0" Non-Touch FHD (1920x1080) Anti-Glare WLED LCD Webcam and Mic 4-cell (54 W/HR) Battery 65W AC Adapter Intel Dual Band Wireless-AC 7265AC 802.11ac/a/b/g/n 2x2 + Bluetooth 4.0 LE Half Mini Card Pro Support Plus : 4 Years

Dell Latitude 5450 - Stern Recommended Notebook

Intel® Core™ i7-5600U Processor (2.6GHz, 4M cache)  Intel® Core™ i7-5600U Processor Base, Nvidia GeForce 840M 2G Discrete Graphics Windows 7 Professional, No Media, 64-bit, English 8GB (1x8GB) 1600MHz DDR3L Memory 500GB 2.5inch Serial ATA (7,200 Rpm) Hard Drive 14.0in FHD (1920x1080) Anti-Glare LCD Webcam and Mic 4-cell (51W/HR) battery 65W A/C Adapter Intel Dual Band Wireless-AC 7265AC 802.11ac/a/b/g/n 2x2 + Bluetooth 4.0 LE Half Mini Card Pro Support Plus : 4 Years

Dell Latitude E6320 – Stern Recommended Notebook


Intel Core i5-520M Dual Core 2.60GHz

Windows 7 Pro 64-bit

13.3" WXGA(1366x768) Anti-Glare LED

4.0GB, DDR3-1333 SDRAM, 2 DIMMs

500GB Hard Drive

No Floppy Drive

802.11 a/g/n

8X DVD+/-RW

9-cell (90Wh) Lithium Ion Battery


Dell Latitude E6330 – Stern Recommended Notebook

Intel Core i5-3320M Dual Core 2.60GHz

Windows 7 Pro 64-bit

13.3" WXGA(1366x768) Anti-Glare LED

4.0GB, DDR3-1600MHz SDRAM, 2 DIMMs

500GB Hard Drive

Bluetooth

Centrino Advanced N 802.11 n wireless card

8X DVD+/-RW

6 cell (65 Whr) Battery


Partial Support:

Apple MacBook 13”
MacBook Pro 2.53GHz Intel Core 2 Duo - Aluminum Casing
4GB RAM (2 DIMMs)
250GB Serial ATA Hard Drive
No Floppy Drive
802.11n Airport Extreme wireless card
Superdrive 8x (DVD±R DL/DVD±RW/CD-RW) drive internal
NVIDIA GeForce 9400M (256MB)
SD card slot
Bluetooth 2.1+EDR
Built-in iSight Camera
Illuminated Keyboard
13.3-inch (diagonal) glossy display

Apple MacBook 15”
MacBook Pro 2.66GHz Intel Core 2 Duo Aluminum Casing
4GB RAM (2 DIMMs)
320GB Serial ATA Hard Drive
No Floppy Drive
802.11n Airport Extreme wireless card
Superdrive 8x (DVD±R DL/DVD±RW/CD-RW)
NVIDIA GeForce 9400M (256MB)
NVIDIA GeForce 9600M GT (512MB)
SD card slot
Bluetooth 2.1+EDR
Built-in iSight Camera
Illuminated Keyboard
15.4-inch (diagonal) glossy display

Apple MacBook Pro13”
2.9GHz Dual-core Intel Core i7 – Aluminum Casing
8GB 1600MHz DDR3 SDRAM
750GB Serial ATA Drive @ 5400 rpm
No Floppy Drive
802.11n Airport Extreme wireless card
Superdrive 8x (DVD±R DL/DVD±RW/CD-RW)
Bluetooth
802.11(n) Wifi
Built in Facetime HD Camera
Built-in 10 hr battery
13.3-inch (diagonal) glossy display

Basic Support:
All other laptops running Stern Supported Software

Unsupported:

Laptops not running Stern Supported Software.

3. Stern Supported Software:

English Language version of any of the following:
        • Windows 7/8.1 Professional or Enterprise  Note: Windows 10 is not supported by Stern IT at this time and Stern and NYU software and services may not be compatible with Windows 10.

        • Mac OS 10.6-10.10
Symantec Endpoint Protection


II. Desktop Support  

1. Stern Supported Hardware:

Full support:


Dell Optiplex Desktop computers    
Dell Latitude Laptop computers  

Partial Support:  

All other Dell desktop, laptop and Netbook computers   

Non-Dell Desktop, Laptop and Netbook Computers. This includes (but is not limited to) these brands: 
Lenovo (Thinkpad)   
Toshiba   
Sony Vaio   
HP   
Panasonic   
Asus
Acer

Apple Macintosh Desktop Computers   

Apple Macintosh Laptop Computers   

Hand-Held Devices (configuration and setup of email and calendar only). Currently supported:   
Blackberry
iOS devices
Android
For more information on this please click here

HP Laserjet Printers

HP Deskjet Printers

Non-HP printers

Multi-function printers

Scanners  

Unsupported (No support):  

Equipment not purchased through Stern or used for Stern business use   
Fax Machines   
Photocopiers   
Wireless Printers
Unauthorized networking equipment (hubs, routers, etc.)
Hand-held devices not specified on the supported hardware list  

2. Stern Supported Software:


Full Support :

English Language version of any of the following (32-bit or 64-bit), Professional Edition and above:
Windows 8.1
Windows 7

Note: Windows 10 is not fully supported by Stern IT at this time and Stern and NYU software and services may not be compatible with Windows 10.


Symantec Endpoint Protection

Partial support:

English Language version of any of the following (32-bit or 64-bit), Home or Starter:
Windows 10
Windows 8
Windows 7
Apple MAC OSX  10.6 - 10.12
Microsoft Office 2007/2010/2013/2016   
Mozilla Thunderbird   
Mozilla Firefox   
Internet Explorer   
Adobe reader DC   
Roxio Creator   
Cyberlink Power DVD

 

Installation Only Support:


Applications include but are not limited to the following:

Adobe Dreamweaver   

Adobe Acrobat Professional

Google Chrome

Itunes   

WinSCP     

Advance   

Oracle

Adobe Photoshop

Dragon Naturally speaking

VMWare Fusion for MAC

Paralells for MAC



Unsupported (No support):  


All other applications, which include but are not limited to the following

Linux/Unix Operating Systems   

Dual/Multi-boot Computers

Client re-Partitioned Hard drives

Internet shareware/freeware applications   

Non-Work related applications

Service and OS related issues for handheld devices.

Chat Programs (Skype, Messenger etc)


Research Applications. Please refer to the Research group for support with these applications (research@stern.nyu.edu). These applications include, but are not limited to, the following:

SAS

SPSS

STATA

MATLAB

MINITAB