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Colorado Crisis Services providing needed assistance

posted Dec 1, 2015, 3:18 PM by Nicole Grabowski - CDHS
DENVER (Dec. 1, 2015) — Colorado Crisis Services (CSS), a multi-faceted mental health network, is providing a convenient first point of entry for Coloradans facing a range of physical and emotional issues and allowing for interventions before crisis ensues.

The statewide initiative, launched last year, offers walk-in locations, crisis stabilization and mobile units, respite care, and the Colorado Crisis Support Line (1-844-493-TALK [8255]), which is manned 24 hours, year-round.

All services provided through this statewide network are free and completely confidential and allow individuals to connect with immediate, professional help. The crisis hotline offers interpretation services in a variety of languages, including Spanish.

“The hardest part about getting help for a mental health, substance abuse or emotional issue is knowing where to begin, especially when an issue reaches a crisis point,” Colorado Department of Human Services Executive Director Reggie Bicha said. “The resources provided by Colorado Crisis Services not only strengthen Colorado’s mental-health system but increase access to Coloradans when they need it most.”

Since last December, 32,132 Coloradans have received support services. Another 107,217 calls have been logged by the toll-free crisis hotline since its launch. 

The Colorado Crisis Support Line is typically the first resource within CCS that Coloradans turn to for help before, during, or after a crisis situation. When someone calls the support line, they are immediately connected to a crisis counselor—a trained professional with a master’s or doctorate degree, or a trained peer specialist who has overcome similar experiences. Additionally, crisis counselors will make follow-up calls to ensure the person received additional care, if deemed necessary. 

Data show that callers find the support line to be beneficial: 98 percent agree the call was helpful. 

The Colorado Crisis Support Line received high call volumes during national and regional events like the suicide of actor/comedian Robin Williams, the Denver Broncos losing in the playoffs and Veterans Day. To date, the number one problem reported by callers has been anxiety concerns, followed by family issues.

The Colorado Crisis Services website,, points individuals to the Colorado Crisis Support Line and to their nearest walk-in location for in-person services. Recently, CCS also implemented a crisis chat feature on its website. This chat feature is available seven days a week, from 4 p.m. to midnight.

For more information regarding accessing Colorado’s crisis services statewide, please download the fact sheet here, or access our list of 15 Frequently Asked Questions. Downloadable Colorado Crisis Services TV spots in English and Spanish are available via the CDHS YouTube Channel.
Nicole Grabowski - CDHS,
Dec 1, 2015, 3:18 PM