posted Mar 22, 2016, 12:17 PM by Nicole Grabowski - CDHS
March 16, 2016 (Denver, Colo.) — Beginning today, Coloradans can now use text to receive immediate and professional help to deal with any type of crisis situation. The new statewide crisis text service launched by Rocky Mountain Crisis Partners, a provider of Colorado Crisis Services (CCS), is available 24 hours a day, seven days a week. The text service is the latest resource for individuals needing mental health, substance abuse or emotional help before, during or after a crisis.
How it works:
“We are thrilled to offer Coloradans a new crisis help tool,” said Liza Tupa, the deputy director of community programs at the Colorado Office of Behavioral Health. “This new service helps ensure Coloradans greater access to mental health services at the right place and at the right time.”
- Anyone can text the word TALK to 38255 anytime, from anywhere in Colorado about any type of crisis.
- The individual in crisis will receive an automated text with the terms and conditions of the text crisis service. He or she will then be asked to provide a date of birth and zip code; the name of the individual can remain anonymous.
- Within minutes, a Masters level crisis text counselor from Rocky Mountain Crisis Partners receives the text and responds quickly. The crisis text counselor will text back to ask questions about the individual’s situation, safety, and thoughts and emotions, and will work with the individual on developing a plan to make him/her feel in control of the crisis situation. If a crisis text counselor feels that the individual is in danger, he/she will talk with the individual about accessing additional crisis services.
- The entire conversation is conducted in a texting format and can take up to an average of 45 minutes (unless the individual in crisis asks to speak with a counselor over the phone). The text conversations are confidential and are secured through a text software provider that uses the same encryption and data protection standards required by major financial institutions.
- The text service is completely free of charge, but standard text message rates will apply. Individuals should consult their cell phone provider for further details.
This new statewide text service is the latest option for Coloradans facing a crisis situation. Additional resources include:
- The Colorado Crisis Support Line [1-844-493-TALK (8255)], which is available toll free 24/7, 365 days a year and offers over 100 language service options, provides callers with an immediate connection to a crisis counselor
- The chat crisis service available at www.ColoradoCrisisServices.org allows users to chat with Masters level crisis clinicians or chat specialists to receive emotional online support, crisis intervention and suicide assessments. This chat feature is available seven days a week from 4 p.m. to midnight.
- In person services through 24-hour walk-in crisis locations, mobile response teams and respite care facilities throughout the state. A list of the walk-in crisis center locations can be found at www.ColoradoCrisisServices.org