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CDHS recognizes Logan County for outstanding performance

posted Feb 24, 2017, 3:41 PM by Elizabeth Owens - CDHS

DENVER (February 24, 2017) - The Colorado Department of Human Services (CDHS) today recognized the Logan County Department of Human Services for its performance in completing child welfare assessments and in delivering food and cash assistance.

Logan County has completed its child welfare assessments within 60 days more than 90 percent of the time since January 2015, with the last 11 months at 100 percent timeliness. When a county receives a report that meets the criteria of child abuse or neglect, it completes a child welfare assessment to evaluate whether evidence of abuse or neglect exists. Completing assessments within 60 days ensures prompt attention to cases, and keeps the child welfare data system up to date.

Logan County is one of six counties statewide being recognized with a C-Stat award for superior performance in closing its child welfare assessments. Statewide, county performance on this measure has improved by about 40 percent since January 2011.

Additionally, eight counties, including Logan, are being recognized with C-Stat awards for exceptional performance in food and cash assistance delivery. CDHS announced in January that the Denver District Court had terminated a long-running settlement agreement after CDHS, working with its county partners, significantly improved its performance in delivering food and cash assistance benefits.

“Everyone plays a role in keeping Colorado’s children safe. Thanks to the county’s efforts to improve timeliness of the assessment process, they can now act more quickly when children need help,” said Reggie Bicha, executive director of CDHS. “If you and your children are hungry, you need to be certain that when you come to a county agency, you’ll find the right services – and quickly – to help you get back on your feet. A C-Stat award recognizes the counties that are among the best of the best at helping people get the help they need, when they need it.”

In 2004, plaintiffs filed the lawsuit (originally styled as Hawthorne-Bey v. Henneberry and Beye, but ending as Davis v. Birch and Bicha) alleging the length of time it took the department to process applications for food and cash assistance did not comply with law. The parties settled the lawsuit in 2008. The terms of the settlement agreement required the state process new and expedited applications in a timely manner 95 percent of the time for at least 12 consecutive months. The settlement also required the state to process redeterminations -- which establish whether individuals currently receiving assistance are still eligible to receive benefits -- in a timely manner 95 percent of the time for at least nine consecutive months. Performance has exceeded all of these requirements, thanks to strong improvements in counties such as Logan.

Logan County has processed:

      at least 95 percent of their new Colorado Works (cash assistance) applications timely in all but one month since April 2011 

      all redetermination Colorado Works applications timely since March 2015

      at least 95 percent of their new food assistance applications timely since October 2011

      at least 95 percent of their expedited food assistance applications timely since August 2015

      at least 95 percent of their redetermination food assistance applications timely since May 2014

Overall, the counties process new food assistance applications in a timely manner 98.9 percent of the time, up from 70.36 percent in October 2007, the date when CDHS started tracking data for the settlement. The counties process expedited applications in a timely manner 97.93 percent of the time, up from 46.17 percent in October 2007, and redetermination applications in a timely manner 97.89 percent of the time, improved from 43.32 percent in October 2007.

For Colorado Works cash assistance, the counties process applications in a timely manner 99.37 percent of the time, up from 82.7 percent in October 2007. Colorado Works redeterminations are being processed in a timely manner 97.10 percent of the time, improved from 59.6 percent in October 2007.

Applying for food and cash assistance programs can be done online, over the phone, by mail or in person at numerous assistance sites statewide. For more information, visit



C-Stat is a performance management approach that allows CDHS to better focus on and improve performance outcomes that enhance people’s lives. By identifying areas of focus, CDHS can determine what is working and what needs improvement. By measuring the impact of day-to-day efforts, CDHS is able to make more informed, collaborative decisions to align its efforts and resources to affect positive change for the people it serves.

Elizabeth Owens - CDHS,
Feb 24, 2017, 3:41 PM