FAQs Staff

Listed below are some of the most commonly posed questions from staff. A more extensive and searchable bank of FAQs can be accessed on the Blackboard website* at: http://help.blackboard.com/instructor/index.htm

*Please note that not all of the FAQs on the Blackboard site will apply to the installation of Blackboard used by the University of Westminster.

Q. What do I need to have to be able to access Blackboard 9.1

A. You will need a PC or a Macintosh, internet connection and web browser. With those and your university computing username and password you will be able to access Blackboard 9.1 from anywhere and at anytime. The following browsers are all recommended with Blackboard 9.1 – Firefox 3.6
Internet Explorer 8
Safari 4
Firefox 3.5
Internet Explorer 7

You may have issues with other browsers like IE 9 or Firefox 4, safari 5 and Chrome 4-9


Q. What file names can I use when I want to save files on Blackboard?

A. Only use characters a-z, numbers 0-9, underscore or hyphen in your file names.


 Q. Why do I have problems copying text from Microsoft Word into the text editor box in Blackboard?

Copying text from Word and pasting into the text editor in Blackboard unfortunately also copies across hidden formatting which can cause various problems when pasted into Blackboard. You can paste from Word into Notepad which will strip out any formatting. Then copy from Notepad and paste that text into the text editor in Blackboard.

It is recommended that you type content directly into Blackboard and use the text editor in Blackboard to apply formatting. When you click on the text box to enter text, the cursor can become stuck, preventing you from writing in the editor. To resolve this issue, click your mouse outside of the browser window and then click the text box again.


Q. One of my students tell me there no link to the modules that I am leading on their Blackboard Welcome page?

A. The most likely explanation is that they are not registered for that module on the student record system (SRS). They can check your module registration status on SRSWeb. If they find that they are not registered for the module then they should visit the School’s Registry Office and ask to be registered for the module. Once registered for the module on SRS the information will filter through to Blackboard within 24 hours.


Q. All of my students tell me there no link to the module that I am leading on their Blackboard Welcome page?

A. Check that the module is set to ‘Available’. You can do this via the Control Pnael area of the site. Under ‘Customisation’ select ‘Properties’ and then make syre that ‘Availability’ is set to ‘Yes’.


Q. All of my students tell me they cannot see some content that I have uploaded to my Blackboard site.

A. Check that the content item is available. Go to the content in question in the site. To the right of the Content name/title click on the ‘chevron and select ‘Edit’. In the edit interface check that the availability is set to ‘Yes’.


Q. How do I enable guest access on my Blackboard site?

A. Blackboard has been enabled for Guest access at system level but individual site owners need to set permissions on individual files. This can be done by going into the Course Files area via the Control Panel (expand the rightward pointing arrows to the right of 'Files'). Then search for and find the files and change the permission on the files to 'All Roles'.


 
Q. Why do my students see a red warning message when they click on a hyperlink in one of my Blackboard sites?

A. If an external link is not set to open in a new window, when a user clicks on the link the webpage will be open but with a red message above it stating ‘The content below is outside the Blackboard Learn environment’. To avoid this it is recommended that you always set any link to an external website to ‘Open in a new window’. You can do when you create the link within Blackboard or if the link is already created by using the ‘Edit Link’ option.


Q. Can I enrol other members of staff onto one of my Blackboard sites?

A. Yes you can. To do this go to the users and groups area of the control, click the drop down chevron and select ‘users’. Then click on ‘Find users to enrol’. Enter the username of the member of staff in the username box, select ‘instructor’ in the drop down menu beneath the username box and click Submit.


Q. How do I make use of online tests and the Gradecentre in Blackboard?

A. Start by watching some of the videos accessible from this web page:

http://ondemand.blackboard.com/assess.htm


Q. How do I create discussion boards for my students and make use of them with my students?

A. Start by watching some of the videos accessible from this web page:

http://ondemand.blackboard.com/communicate.htm


Q. How do I get started building my Blackboard site (e.g. upload material, editing the course homepage)?

A. Start by watching some of the videos accessible from this web page:

http://ondemand.blackboard.com/understand.htm


Q. How can I find out more about Blackboard Mobile?

A. Start by looking at the information/guides available on this web page:

https://sites.google.com/a/staff.westminster.ac.uk/new-blackboard/blackboard-mobile-learn


Q. How can I find out how to use Blackboard Collaborate?

A. Start by looking at the information/guides available on this web page:

https://sites.google.com/a/staff.westminster.ac.uk/new-blackboard/blackboard-collaborate


Q. How can I find out more about using Turnitin through Blackboard?

A. There are excellent online guides for staff and students available.

Guide for staff at: https://turnitin.com/static/resources/documentation/turnitin/training/Blackboard_9_Integration_Instructor_Manual.pdf

Guide for students at: https://turnitin.com/static/resources/documentation/turnitin/training/Blackboard_Integration_Student_Manual.pdf

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