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Frequently Asked Questions


 What are the benefits of Massage?

Massage can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture and reduce blood pressure. Massage has also been shown to promote better sleep, improve concentration, reduce anxiety and create an overall sense of well-being. For best results, massages should be performed weekly until optimum results are achieved. The massage should be performed monthly for maintenance.


What are the benefits of Body Wraps?

Body Wraps benefit your skin and body in a variety of ways. Our signature treatments can help detoxify your body of impurities, stimulate circulation, support the immune system and ease muscular pain. Body Wraps also calm and comfort the body and mind, while being gentle on sensitive skin. Our wraps calm, soothe, tone and hydrate the skin, while allowing your body to soak in beneficial vitamins, nutrients and minerals!


Who will perform my services at Pure?

Your services are all performed by trained, licensed professionals who have received proper training. You may request your preference of a male or female therapist for massage, at the time of booking.


How should I prepare for my appointment?

Please arrive 15 minutes prior to your scheduled appointment time to fill out some necessary forms and to ensure that your service can begin as scheduled. We suggest you leave jewelry at home as it will need to be removed prior to your service. We care about our members and the safety of their belongings is very important to us. You will be provided a locker inside your treatment room for your clothing and belongings. If you have long hair, we suggest you pull it back in a ponytail or pin it up. This will ensure that the therapist doesn't pull your hair accidentally and will prevent the massage cream from getting in your hair.

What can I expect during my appointment?

When you arrive for your first visit, you will be greeted by our staff who will invite you to sit in our relaxing lounge area where you can fill out your Health Form or Consent Form. Your technician will great you shortly after, and escort you to the treatment room. Your technician will discuss your needs and upgrade options will be offered and explained. The Massage therapist will allow you privacy to disrobe before the massage and privacy after the massage to get dressed again. You may disrobe completely, leave your undergarments on, or stay clothed depending on your comfort level, though you will be properly draped at all times during the massage, and only one body part will be exposed at a time. There will be a locker in the Massage rooms for your personal belongings. While your session takes place, there will be soothing music, a heated table, and soft lighting to help you feel more relaxed. Before a Massage, your therapist will ask you to alert them if, at any time during the massage, the pressure or technique is uncomfortable for you.

Is there anything I should not do before my Massage?

DO NOT drink alcohol or use illicit drugs prior to getting a massage! Alcohol consumption or drug use prior to your massage is contraindicated and can be harmful to your health. Intoxication is a contraindication because massage can spread these toxins and overstress the liver

Why do I need to fill out a health questionnaire before my service?

Some medical conditions may be affected by massage. For your safety and well-being, the massage therapist needs to be aware of all your health and medical conditions in order to provide you with a massage tailored to your specific needs. All of your personal information will be kept confidential and will only be used to ensure that you receive a consistently great and safe experience, regardless of which therapist performs your massage.

Should I tip my technician?

Tipping is suggested and appreciated. Your therapist will work very hard to give you the best experience possible. For your convenience, tip envelopes are available if you would like to leave a cash tip, or you may charge it to your credit card. Customary gratuities are 20% of the total service value. However, the amount of the tip is entirely at your discretion.


What are Pure’s operating hours?

Monday through Friday 10:00am – 8:00pm

Saturday and Sunday 10:00am - 5:00pm

Hours are subject to change.


How can I book my appointment?

Just call Pure during our operating hours and our courteous staff will be happy to find a day and time that fits your schedule.


Pure Cancellation Policy

If for any reason you need to cancel your massage or body wrap appointment, we require 24 hours advanced notice. If you do not notify us of your cancellation 24 hours in advance, you will be charged a fee of $50.00.