AscendSMS Notifications

posted Jan 14, 2016, 6:34 AM by Sacred Heart   [ updated Apr 29, 2016, 9:26 AM ]
Here is a document AscendSMS has provided when parents have issues receiving bulk emails from the Ascend system. Fuse continues to be an email provider who randomly flags Ascends' emails as spam. When this provider does this, the email in AscendSMS is check marked as an invalid email and Ascend will stop sending email notifications to that email address. We have similar issues with cincr.rr.com and zoomtown accounts.We recommend adding notifications@ascendsms.com to your safe sender list. Although we in no way want to dictate what type of email our parents at the school use, we do recommend a Gmail account due to the security and ease of use when included on a bulk email distribution list. It is a rare situation for us to receive an email issue from a parent with a Gmail account. Fuse, cinci.rr.com and zoomtown have had the biggest issues with the email notifications.

As a reminder, you can at any time log into your Ascend account to check your students' grades if you for some reason are having trouble receiving the daily emails. You can also download the Ascend app to your phone.

We recommend also randomly logging into your AscendSMS account to ensure your email has not been marked "Invalid Email." If it has, you can uncheck it. But, please note the same issue may arise again if you haven't followed the steps provided by AscendSMS.

Principal updates emailed to parents are also posted on our new app as well.

Consider following us on Twitter at @SHJSFairfield. All upcoming events are posted on our app and noted via our Twitter account.

Our continued goal is to have multiple avenues to receive the same information.

Please contact ksfrye@shjs.org with any questions you may have.





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