- PST Files will be removed from the servers beginning January 2014. Migrate your PST files now if you don't want to lose them!
- New to Google Mail? Be sure to check out Life after Outlook!
- Ready to Unleash the Power of Google Mail?
- We'll move all of your Inbox & Sent items, you move your personal folders - see Migrate your Personal Folders (PST Files)
- Store up to 30 Gigabyte of email in your account means you'll never see "Your Mailbox is Full!" again!
- This is NOT the same as free, public GMail - No data mining, no ads, all messages encrypted (SSL) - Read more about security...
- What doesn't move? Public Folders including calendars in public folders.
- 1 Documents
- 2 More Information
- 3 How will I access my Google Mail account on Go-Live day?
- 4 What will ITS move for me on Go-Live day?
- 5 How do I move my personal folders?
- 6 When should I begin moving my personal folders?
- 7 Do I have to run the GAMMO (Google tool for migrating PST files) on Go-Live day?
- 8 I don't see the GAMMO tool in my program files. How do I get it?
- 9 What are the best practices for migrating my PST files to Google?
- 10 Where do I find the Public Folders that were in Outlook?
- 11 Why does Mail open in a new window without a toolbar when I click on it from StaffZone?
- 12 What if I can't migrate my PST files because I'm using Outlook 2002?
- 13 Can I check my spelling in a message?
- 14 How can I flag messages for follow-up later?
- 15 How can I designate a message as "Important" or "Urgent"?
- 16 How can I search for my email most efficiently?
- 17 How can I "recall" an email that I have sent?
- 18 Why am I seeing so much SPAM in my SPAM folder?
- 19 What's the most effective way to use the Vacation Responder?
- 20 If I Archive an email, how do I find it again?
- 21 Can I search for emails in the Trash?
- 22 I always have to change the font, color, or size of my text. How can I make these settings permanent?
- 23 Is there a way for Google Apps mail to know which message, in a conversation, to open up at when I return to it later?
- 24 If I want my email organized, what's the best way to do this?
- 25 What's the best way to keep my Inbox from reaching the limit?
- 26 How can I easily delete messages that are large or old?
- 27 What's the best way to keep my Inbox from reaching the limit?
- 28 I receive a lot of email every day. How can I best manage my Inbox?
- 29 What is the winmail.dat file I'm getting as an attachment?
- 30 Outlook attaches this file to every message sent, so during the early adopter phase you may see these files on several of your messages. Please ignore.
- 31 If I 'move' an item, is that any different than applying a label to it and then archiving it?
- 32 Are there voting buttons in Google Mail?
- 33 Is there a limit to the number of emails that I can send in a given day or a limit to how many people can receive a specific email?
- 34 I like using keyboard shortcuts. How can I see what they are?
- 35 How can I send encrypted email with Google Apps mail?
- 36 What size and types of attachments can I use in Google Apps mail?
- 37 How can I change where my downloaded attachments are saved?
- 38 What happened to my Google Mail Signature?
- 39 How do I change my signature so that on replies, it puts my signature immediately after my response instead of at the very end of the entire email chain?
- 40 Can I have multiple signatures?
- 41 Where did my canned responses go?
- 42 Are your canned responses disappearing on you? From what we've read, this is a common issue. What you should see, if you look in "All Mail" are your canned responses with the label "draft" (in red) on them. They don't show up in your "Drafts" area for some reason only Google knows. Anyway, it seems that as long as you don't delete those messages from "All Mail", you should never lose them. There is really no reason to ever delete anything from "All Mail".
- 43 How do I add images to mail messages?
- 44 How does Threading or Conversation View work?
- 45 Can I turn off Conversation view?
- 46 How can I see my entire company address book or how can I email anyone in the company?
- 47 How can I sort my email by Sender, Subject, Date, etc?
- 48 Is there a "read receipt" in Google Apps mail?
- 49 Can I share contacts with others?
- 50 Can I change the subject of a conversation
- 51 Why don't I get a email if I send to a distribution list I'm in?
- 52 Can I transfer emails from "Sent Mail" to personal folders (labels).
- 53 More FAQ's from the EPS Google Apps Help site
StaffZone or SchoolZone from their Chrome web browser. It has been installed for you under "All Programs".
Migrate your Personal Folders (PST Files) for more information. To start, I'd strongly recommend reducing the number of folders - especially the nested subfolders as they all become labels. So...if you have a folder structure in your PST's like this: Archived Mail/2007-08/from students/keepers - that's exactly what your label would look like. Also, be selective in what you choose to migrate—the more files you migrate, the longer the migration process will take.
GAMMO can be run at any time. Even after the migration. It doesn't rely on having access to Outlook - just having access to your PST file (typically on F: drive). I can't stress enough that it's a good time to clean up PST's - some may find they don't need to move much at all.
- Clean up your folders prior to migrating your data. It's much easier to do this in Outlook than in Google. Remember that for each folder and sub-folder in Outlook, a label will be created in Google Mail.
- Don't run the migration tool during school hours - it could use a lot of bandwidth. Set it up at the end of the day (instructions) and start it running. Lock your computer by holding the Windows button (it's below the ? key) and hitting "L".
- Here's a good explanation of Google Mail labels vs Outlook folders.
- If you're importing a lot of data and don't want to tie up your computer, pause the migration while you're working and resume when you step away from your desk (such as when you go to lunch). After resuming, the migration continues where it last left off.
- You might also want to avoid migrating during business hours but instead do so at night or over the weekend. If your mailbox gets too busy, some messages might be delayed.
- Avoid re-importing contact data that you've already migrated, or you'll end up with duplicate contacts. If you need to run another migration and have already imported your contacts, either uncheck Contacts in the migration wizard, or choose the option to Migrate only new data.
- Avoid re-importing calendar data if you've changed any events in Google Calendar since you last migrated. Importing calendar data overwrites existing events in Google Calendar so you'd lose your recent changes.
- If you need to re-import contact and calendar data, such as after performing a test migration, delete the data your originally migrated, first. Then run a new migration.
- Don't run two migrations at once, for example, to import data for more than one Google Apps account. If you're performing migrations for multiple users, import only one account at a time.
- Calendars in public folders will need to be re-created in Google Calendar by the calendar owner and shared with the appropriate personnel. See the instructions here:
- Public folders containing shared files. The owners of these folders can determine the best way to share these files:
- Shared Google Drive folder
- Shared Google Site
- Shared drive on a school or department server (e.g. P: Drive)
these instructions to update your PST files prior to performing the migration.
Spam handling in Google Mail works differently than in did in Outlook. In Outlook, our filters would use rules to mark certain items as SPAM and depending on the SPAM score a given message received, it may be removed entirely, or put into a temporary area. You would then get a daily (or less frequent) email to tell you a little bit about the email that was marked as SPAM, and allowed you to click on it to read it anyway.
Google handles SPAM differently. Like Outlook it ALSO has SPAM rules, and labels mail as SPAM that it thinks are SPAM. The difference is that it puts all of it the SPAM area of your Mail (see the sample below - with 229 messages). This give YOU the option of tweaking your SPAM settings to teach it what is SPAM to you, and what isn't. For example, you might think the messages from Expedia about a winter holiday are SPAM, while someone else finds them valuable. What you'll notice is that the creepy stuff always ends up in SPAM (e.g. 'interesting' pharmaceuticals, info about money in a foreign bank account waiting for you, etc.), and occasionally some things may end up in there that aren't SPAM for you.
If you see something in your inbox that should be in SPAM, simply click the checkbox beside it and then hit the "report SPAM" button:
Similarly, if there is something you notice in SPAM that shouldn't be there, simply check the box beside it (or open it) and click the "Not SPAM" button:
I always have to change the font, color, or size of my text. How can I make these settings permanent?
Is there a way for Google Apps mail to know which message, in a conversation, to open up at when I return to it later?
- size:5m older_than:1y
"Inbox" is just another label. Every email in Google Mail is in "All Mail". Unless there is a filter set or it's ID'd as SPAM, all initially is labelled "Inbox". If you move it from the inbox, it removes that label and puts it in "All Mail".
As you've likely noticed, you can have many labels on one message, so something can be in your "inbox" and also have other labels on it. A good illustration of this is when you search for a message that you know is in your inbox - you'll see the search results with that message having an "inbox" label on it.
Is there a limit to the number of emails that I can send in a given day or a limit to how many people can receive a specific email?
- Enable Canned Responses in “Labs” in your gmail account.
- Write out your email signature into your email as if you were writing a normal email.
- Next save the signature as a canned response under any name, something like “My Main Signature” for example. (repeat this step for all your various signatures)
- From now on, you can write emails as your normally would and once you’ve reached the foot of your email and ready to insert your signature – simply click the “Canned Responses” menu and select the appropriate signature.
The downside? You unfortunately can’t insert HTML signatures.
Are your canned responses disappearing on you? From what we've read, this is a common issue. What you should see, if you look in "All Mail" are your canned responses with the label "draft" (in red) on them. They don't show up in your "Drafts" area for some reason only Google knows. Anyway, it seems that as long as you don't delete those messages from "All Mail", you should never lose them. There is really no reason to ever delete anything from "All Mail".
- Let's say you've got 10 messages in a conversation. A button at the top of the conversation would "Expand all"
- Choose the message you want to reply from and hit that reply button on that message - it will only take that message and above.
- To get even more efficient, install the Lab called "Quote selected text" - (you'll see it in 'Labs' tab under 'settings' in Mail. It will quote only the text you have selected when you reply to a message.
Can I access my Google Apps mail if I'm not connected to the internet?
Google Mail has a few "system" labels (like "Sent Mail") that can't be removed. The important distinction here is with labels vs folders. A single message can have several labels, so when you want to memorialize that message you're thinking of, you can just apply a label called "Complete" or "Receipts" or "whatever". It will always stay in "Sent" because it was sent, but it can also have other labels. See our video on Labels if you haven't yet.
You can remove labels from a message, and it won't affect the message. As long as you have "Conversation View" turned on, you can only apply labels to an entire conversation. If you turn off Conversation view (in your Gmail settings - video HERE), then you can label individual messages.