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Fraud Management

  • Fraud is a huge problem for telecom operators – whether they are mobile, fixed-line or IP based. It impacts profits; generates negative publicity and erodes customer and shareholder confidence. Most operators understand that they need to do something to tackle the issue. Unfortunately, few have implemented successful strategies and the advent of next generation services will create new opportunities for fraudsters.    
  • ICT Group is a leader in telecom fraud management. ICT Group ’s approach is straightforward – first identify the fraud risk to the business and then determine the financial and commercial repercussions. ICT Group focuses on ’quick-win’ solutions as an integral part of its fraud management implementation strategy and ensures that the client's personnel are involved at each stage of a project, so that they have the skills to deal with any challenges in the future.