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CRM and Order Management

  • ICT Group provides complete CRM lifecycle services utilizing, we provide services for domains i.e. sales, marketing, and customer service. Some of the key solution areas include customer self-care management, customer loyalty and retention programs, Order generation , processing and fulfillment, contract management , flow-through provisioning, billing inquiries and quotations, and fraud and revenue management. 
  • ICT Group CRM delivery for telecoms is focused on large-scale systems implementation, upgrade, enhancement and maintenance solutions for leading CRM packages. We provide CRM strategy, requirements gathering, architecture, design, vendor assessment, fast-track implementation, testing, upgrades, maintenance, business process automation, and optimized integration architecture. 
  • ICT Group enables optimized order management across all customer touch-points through designing and automating required internal methods and procedures aligned to updated systems, enabling successful multi-channel up-sell and cross-sell. With deep understanding of legacy and custom-built telecom CRM, Order Management, Provisioning, and Billing systems, ICT Group seasoned experts have consistently delivered dramatic improvements in order flow-through.