FAQs for using Google Apps
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Accessing Google Apps

How do I sign in to Google Apps?

  1. Go to http://www.google.com/a/rosalindfranklin.edu in any web browser.
  2. Log in with your HelixNet username and password.

How long until I'm up to speed with Google Apps?

You should be able to begin sending and receiving mail, scheduling calendar events, and managing contacts right away, without any trouble. Becoming accustomed to Gmail's unique mail management features such a conversations and labels can take a bit longer. Within a week, however, many people find they are not only comfortable with Google Apps, but they appreciate the benefits and no longer miss their old application.

Can I open my email or calendar in new tab (not a new window)?

If you use the Chrome browser, links will open in new tabs by default. If you're using another browser, you can change the browser settings to open new tabs instead of new windows. In Internet Explorer, for example, go to Tools >Internet Options>Tabs>Settings, and click Let Internet Explorer choose how to open pop-ups.

Can I access Google Apps offline?

Yes, you can set up Gmail for offline access to your most recent email messages. To enable this feature, click Settings in the upper-right corner of your Mail window, click the Offline tab, and then click Enable Offline Mail for this computer. (Note, however, that if your Google Apps administrator has disabled offline access for your domain, the Offline tab won't be available and you won't be able to use this feature.)

Do I need to use my company's VPN to access Google Apps when I'm offsite?

No. In most cases, you can just go to you Google Apps URL to access your email and calendar, from any location. However, this might not be true if your company requires VPN access to Google Apps. In that case, if you're outside of your network, you must first connect to the VPN before you can access Google Apps.

Requirements and Languages

Which web browsers can I use with Google Apps?

Google supports the latest version of Google Chrome (which automatically updates whenever it detects that a new version of the browser is available). They support the current and previous major releases of Firefox, Internet Explorer, and Safari on a rolling basis. Each time a new version is released, Google begins supporting that version and stop supporting the third-oldest version. 

Are there any other system requirements?

No. Because Google Apps runs in a web browser, you just need to use a supported browser.

What languages does Google Apps support?

The interface for Gmail and Google Calendar are available in over 50 languages. For a list of the available languages and instructions on how to set a different language, see the Gmail Help Center.