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Smith FAQs

Click here to read the less commonly asked questions which have a lot more information (or as we call them, the iFAQs)



What will my email address be?
Your email address provided to you in your Smoogle account will remain the same as your current Smith email address. For incoming students this is usually firstname.last@rhsmith.umd.edu, however if that name is already taken we will create a variant for you. Staff and faculty email addresses follow the format of the first letter of your given name plus your last name plus @rhsmith.umd.edu. 

How is spam handled in Google Apps?
Google maintains a sophisticated anti-spam solution for all of their Gmail accounts. This system is maintained by Google and cannot be altered by Smith staff. Any email coming from a Smoogle address to a Smoogle account is automatically trusted to ensure that you can effectively communicate with fellow students or colleagues. Please take a look at this page for more information on how to work with your Spam folder, mark messages as not spam, whitelist senders and so on.

How long can I keep my Smoogle account for?
For as long as you're a student at the Robert H Smith School of Business, the account is yours. For MBA and MS students, once you've graduated you can continue to use the account (although you'll have to use your Smith email address and Google password to access the account). If you leave the School before you graduate then you will lose your account.

For faculty and staff you have access to your Smoogle account only for as long as you are employed by the Business School. At the close of business on your last day you will lose access to your account so you will need to ensure that you retrieve any personal data you wish to keep prior to that time.

PhD candidates keep their Smoogle account while they are at the business school and for approximately 6 months afterwards. For example, if you complete your program during the summer, you can expect to lose access around January 31st the following year. The PhD office will communicate the exact data to you.

Note that we can only guarantee the accounts being hosted on Google while we maintain a contract with them. We are unable to participate future business decisions of Google, or that their offerings will continue to fit our business needs. If at some point we need to move our mail platform from Google we would hope to offer a similar set of services at a different provider. Failing that, we would wish to always offer a minimum of mail forwarding of your @rhsmith.umd.edu email address to your personal address, if not a fully featured collaboration platform.

What happens when I graduate?
Once you graduate (MBA and MS students), you keep your account, it's as simple as that! You can keep using the account or forward your email to a personal or work address (see the answer above on how to forward your email to another account). If you want to export your data out, go to http://dataliberation.org and see how the Google engineers recommend saving your data.

PhD candidates please see this FAQ entry for what happens to your account.

Note that we can only guarantee the accounts being hosted on Google while we maintain a contract with them. We are unable to participate future business decisions of Google, or that their offerings will continue to fit our business needs. If at some point we need to move our mail platform from Google we would hope to offer a similar set of services at a different provider. Failing that, we would wish to always offer a minimum of mail forwarding of your @rhsmith.umd.edu email address to your personal address, if not a fully featured collaboration platform.


How do I share my mail or calendar with others?
You can easily share your mail or calendar with others by following the steps on this page. If you'd like to access a calendar that's been shared with you, see this page.


Can alumni request Smoogle accounts?
For our initial rollout in 2012 we do not plan on offering Smoogle accounts to previous Alumni (including the graduating class of May 2012). Our currently enrolled students can login using their University Directory ID and password, whereas at this those services are not extended to Alumni. As we move through the year we will be examining methods that Alumni can authenticate and access their Smoogle account. We fully anticipate that starting with the students that graduate in December 2012 and May 2013 we will be able to offer accounts to our Alumni.

Do PhD Students get a Smoogle account?
All PhD Students have been moved to Smoogle account. Note that students in the PhD program do not get an email address/forwarding for life and therefore only have the account while they are at the Robert H Smith School of Business. Before departure ensure you have retrieved/backed up any information from your Smoogle account that you wish to keep. See the website http://dataliberation.org run by Google Engineers for more information on how to retrieve your data from Google applications.

Am I required to use my Smoogle account?
Your @rhsmith.umd.edu email address is an official communication mechanism for the Business School. Google provides the option of directing mail from your Smith-supplied email address to other addresses, but cannot guarantee delivery. Those who choose to forward their Smith addressed email do so at their own risk. Students are welcome to take advantage of all the Google Apps for group projects or other needs but the Smith School does not require or recommend the usage of Google Apps for students and instead suggests that students use the tools that work best for them. 


What accessibility issues are involved with Google Apps?
Please see the pages we have put together on working with Google Apps and possible accessibility issues that can arise from using them. Due to potential issues Faculty should not mandate or require the usage of any materials accessed or delivered through Google Apps to the student community.


Do I need to use the University's VPN to access Google Apps when I'm offsite?
No. In most cases, you can just go to you Google Apps URL to access your email and calendar, from any location. However, if you are connected to the internet at a location that restricts access to certain websites (such as a private company location or a country that may control internet access such as China) visit this page for more information.

Alternatively you access Smoogle through vSmith.