FAQs for using Google Apps
Have a question about using Google Apps? We just might have the answer! Don't forget to take a look at the Smith FAQs for more specific information about your Smoogle account.
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 Accessing Google Apps

How do I sign in to Google Apps?

  1. Setup a Google password here to use with your Smith email address.
  2. Go to  http://mail.rhsmith.umd.edu or if you prefer, http://www.google.com/a/rhsmith.umd.edu in any web browser.
  3. Log in with your full Smith email address and Google password that you setup in step 1. 

How do I enable Two-Step Authentication?

Follow the instructions here.

Who has a Smoogle Account for accessing Google Apps?

You must have been assigned a Smoogle account to be able to login to the service. We provide Smoogle accounts for our Graduate Students only at this time.

What happens to the messages, contacts and calendar items in my old Lotus-based Smith email account when it get's moved to Google Apps?

The Office of Smith IT will migrate the information from your Lotus-based Smith email account when your account is created in Google Apps. See this FAQ article for more information here.

Do I get a new email address when my account is moved to Google Apps?

No! You'll still keep the same email address you had when using your Lotus-based Smith email account. Any messages sent to that address will be automatically sent to your Google Apps account.

Will I need to remember my 'Smith' username and password to access my Google Apps data?

As of May 28th 2014, you will use your Smith email address and the Google password that you set. If you'd like to access your Google Data through a different method, such as a smartphone app, an email client like Outlook or Thunderbird, then you would use the same Smith email address and Google password.

How long until I'm up to speed with Google Apps?

You should be able to begin sending and receiving mail, scheduling calendar events, and managing contacts right away, without any trouble. Becoming accustomed to Gmail's unique mail management features such a conversations and labels can take a bit longer. Within a week, however, many people find they are not only comfortable with Google Apps, but they appreciate the benefits and no longer miss their old application.

Can I open my email or calendar in new tab (not a new window)?

If you use the Chrome browser, links will open in new tabs by default. If you're using another browser, you can change the browser settings to open new tabs instead of new windows. In Internet Explorer, for example, go to Tools >Internet Options>Tabs>Settings, and click Let Internet Explorer choose how to open pop-ups.

Can I access Google Apps offline?

Yes, you can set up Gmail for offline access to your most recent email messages using Google Chrome browser. To enable this feature, click Settings in the upper-right corner of your Mail window, click the Offline tab, and then click Enable Offline Mail for this computer. (Note, however, that if your Google Apps administrator has disabled offline access for your domain, the Offline tab won't be available and you won't be able to use this feature.)

Do I need to use the University's VPN to access Google Apps when I'm offsite?

No. In most cases, you can just go to you Google Apps URL to access your email and calendar, from any location. However, if you are connected to the internet at a location that restricts access to certain websites (such as a private company location or a country that may control internet access) you may need to use the University VPN client to connect to Google Apps. 

Can I access my Google Apps account from another program?

Yes! You use your full Smith email address and Google password as login information..

Google Apps works great in any standard web browser. But you can access your account from other programs, too. Here are your choices:

  • Microsoft Outlook: Access your Google Apps mail, contacts, and calendars from Microsoft Outlook using Google Apps Sync for Microsoft Outlook (available if your organization has purchased a Google Apps for Business or Education account). Learn more about Google Apps Sync.

  • IMAP clients: You can also access Gmail from any of several other mail programs by setting them up as IMAP clients. These include Outlook, Outlook Express,  Thunderbird, Windows Mail, Apple Mail, and more. Get instructions on IMAP clients.

  • POP clients: If your mail program can't be set up for IMAP, you can set it up as a POP client instead. Get instructions on POP clients.

Requirements and Languages

Which web browsers can I use with Google Apps?

Google Apps supports the following browsers:

  • Google Chrome
  • Internet Explorer 7+
  • Mozilla Firefox 2.0+
  • Apple Safari 3.0

Are there any other system requirements?

No. Because Google Apps runs in a web browser, you just need to use a supported browser.

What languages does Google Apps support?

The interface for Gmail and Google Calendar are available in over 50 languages. For a list of the available languages and instructions on how to set a different language, see the Gmail Help Center.