Frequently Asked Questions

How Do I Get a Parent Access User Name?

During the registration process, you provided the district with your email address and a Welcome Email was sent to you from Parent Access with a randomly generated password.  If you have not received a Welcome Email, please contact the main office of your child's school to verify the email address we have on file.

I Forgot My Password, Can You Send It To Me?

No, we cannot send you your current password.  For security reasons, no one has access to your current password, not even a system administrator. If you forgot your password, go to the Parent Access login page, click on the “Forgot My Password” link.  You will be emailed a new, randomly generated password that you will be required to change the next time you log into Parent Access.

I Forgot My User Name, Can You Send It To Me?

No, we cannot send you your user name.  Please contact the main office of your child's school to verify the email address we have on file and activate it, if necessary.  Newly activated accounts will receive a Welcome Email after 3pm.

Can I Change My Password?

Yes you can change your password.  To change your password:
  1. Click on the SETTINGS tab on the upper right corner of all Parent Access screens
  2. Enter your Current Password
  3. Enter a New Password
  4. Re-enter your New Password
  5. Click SAVE

My Physical Address or Mailing Address Changed, How Do I Change It?

You are not authorized to change a physical address or a mailing address.  Please contact the main office of your child's school for any address change.

My Email Address has Changed, How Do I Update My Parent Access Account?

To change the email address for your Parent Access Account, go to the CONTACTS module.  Parent Access Accounts will have an icon (looks like man with a blue shirt) to the right of the email address.  When you change an email address that is linked to a Parent Access Account, you will receive a series of pop-up messages that will guide you through the email change process.

How Do I Log Out Of Parent Access?

To logout of Parent Access, click the LOGOUT button located in the upper right corner of every screen.

Is It OK to Just Close the Browser?  Do I Really Need to Logout?

It is important to log out of Genesis Parent Access properly:  In this era of Internet access, it is important to always properly close your sessions so that unauthorized persons cannot gain access to your information.  Closing the browser without logging out leaves your session open on the Genesis servers for a period of time.  This creates a security hole that only you can close:  Be secure, always log out properly.

This applies not only to Genesis Parent Access, but also to every Internet/Web application you use.

How Can I Add Another Child to My Parent Access Account?

If you need access to a student that is not yet linked to your Parent Access account, please contact the main office of your child's school.

What If I Don't Have Access To My Child's Report Card?

PTHSD only displays the most recent report card for your child.  If the report card is not available online, it may be that report cards have yet to be posted or that the previous marking period's report card has been "turned off" so that the new marking period's report card can be prepared.

Can I Update My Child's Attendance Information?

No, parents cannot update their child’s attendance information. If you believe your child’s attendance information is wrong, you must contact the main office of your child’s school.

Can I Print My Child's Schedule?

Yes, you can view and print your child's schedule.  
  1. Sign into ParentAccess.
  2. Click on the STUDENT DATA tab at the top of the screen.
  3. Click on the SUMMARY tab to view your child's DASHBOARD
  4. To display a printable schedule, Click the PDF icon for either LIST or BLOCK format (in the HEADER of your child's schedule to the right of TEACHER):
    • LIST - Displays the schedule similar to how it appears on the DASHBOARD.
    • BLOCK - Displays the schedule in a grid with a column for each day (M-F), and a row for each period for the current marking period. 
  5. High School student schedules will show their Locker # and Locker Combination.  
Schedules are displayed in PDF format.  Use your browser's print option (i.e. FILE > PRINT) to print the schedule.